Nice Great!
Nice Great!
Mario
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BrandsMart USA
2.750 reviews
Last reviewed: Mar 9, 2026Do you agree with BrandsMart USA's TrustScore? Voice your opinion today and hear what 151 customers have already said.
www.brandsmartusa.comMember since Mar 2026
BrandsMart USA is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.7 out of 5 stars. Last reviewed March 9, 2026.
Customer Reviews
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50 reviews
I bought a new couch
I bought a new couch, about 3 weeks ago, the electric does not work, I called 3 times they keep on giving me the run around! BUYER BEWARE!
AJ Goldman
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Pascale was professional
Pascale was professional, respectful, and kind. She quickly found a response to my question and was very patient as I sent pictures via email. I am impressed regarding the immediate handling of this issue as oppose to waiting and receiving emails back and forth which can often be long and drawn out.
Mary Jane
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Delivery disaster
Ordering the TV was easy, their delivery service though is horrible. I'm still waiting for a TV that was out for delivery 4 days ago. That's unacceptable!!
Antonio
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I have no complaints
I have no complaints. Everything goes good.
Sophelia
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Headache for your money!
I ordered a set of washer and dryer from BrandsMart USA, Dania, Fl, and delivery was set up for 12 days later. On the day prior to delivery I received a call with confirmation of the delivery. 4 hours later, I received a text from the sales rep saying rep saying that my washer is out of stock. I spend over 4 hours in BrandsMart store in Dania on the following day, taking to store assistant manager George, store manager Patrick and appliance department manager Robert. No one could tell me how it possible that purchased by me two weeks ago washer was sold out. I was told that I will receive the call on following Wednesday, informing what washer and dryer are in stock, who will be delivering ( distribution center center of the model machines from the store) and when. As you can guessed, no one called, texted or sent me an email with updates. Multiple calls later, just to be passed from one person to another asking to hold, I received no help. Avoid buying from BrandsMart USA since they do not know how to have a professional business, provide quality services. Brandsmart USA could only sell you a headache for your money!
Tatyana
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test
test test test
Gabriel Rosado
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Excellent experience
Excellent experience! I’m extremely grateful to Catherine McGriff, she made everything seamless and resolved my situation faster than I could have hoped.
Frank Santiesteban
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My experience with Catherine McGriff…
My experience with Catherine McGriff from SSC Customer Success Team @ Brandsmart USA was excellent and handled in a timely manner. She took care from start to finish. A+A+A+A+A+Thank You,Anthony C
Anthony C
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Great Customer Service
Pedro Silva was very helpful and courteous in resolving my issue. It was taken care of quickly and I didn’t have to call back. Thank you!
AR
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Lisa was the only pleasant person i…
Lisa was the only pleasant person i spoke to in my time using brandsmart this time around. She was absolutely amazing!
Ashley
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HORRIBLE time management with delivery
The salesperson was great.The delivery timing is horrible! We were advised the day before saying delivery was between 3 and 6pm.Well, then in the tracking info they say 1 to 1½ hrs later than that. So the person I had waiting left for a while. Guess what. Once he left I receive a phone call with a machine saying they were specifically 19 mins away. So my helper turned back. It's been 45 mins and they haven't arrive!They make you waste SO much time waiting. Then if you're not there when they arrive who knows what they'd do!HORRIBLE time management with delivery.
Milagros Diaz
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Bought a Washer
I spoke with Neisha over the phone she was very helpful and kinda with my concern about my order I will bring my business back thank you
Lizet Rodriguez
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Representative was very helpful with a…
Representative was very helpful with a quick response about my cocerns.
Abellard Denis
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BEST CUSTOMER SERVICE REP'
I called to get a receipt from a previous charged and was emailed the wrong information. I called back and your rep' Lisa Horowitz was so pleasantly nice and patient. She could not provide me with what at needed at that specific time and said she would call me back. Lisa called me back to tell me that she was working on a solution and would make sure I had what i needed as she was not working the following day! I received exactly what i need later that evening thanks to Lisa Horowitz !!!
Vickie Moore
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How this store is in business
How this store is in business. I’ll never know. My “ salesman “ so called … had no clue what he was talking about. Did not follow and meet my demands. Then they couldn’t find the television remote for the one I was interested in salesman says. You have 15 days if you don’t like. I can bring it back. Seriously ? I want to see what I’m buying. Adding wood to the fire. The manager was getting in front of the customers about the remotes. Soooo unprofessional. I left. What a waste of time. Never again.
Frank
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Raul Galis
Raul Galis was extremely helpful and promptly handled my request
Margaret HW
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I purchased a sofa online from…
I purchased a sofa online from BrandsMart that was listed as available. After completing the purchase, I was later informed that one of the pieces had already been discontinued. Now, two months later, they canceled part of my order.The worst part is that I had already gotten rid of my old sofa based on this purchase. Now I’m left with neither the old sofa nor the new one.This situation could have been avoided with accurate inventory information and better communication. Very disappointing experience.
Ana Taimi Guerrero
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Ordering was easy
Ordering was easy. Pedro helped me resolve an issue and he really listened to my needs!
KarenA Gilley
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Ruby Timothee was very helpful and…
Ruby Timothee was very helpful and answered my questions with clarity and provided the necessary information.
Nicole Griffith
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Cite this page
According to TrustPlane, BrandsMart USA has a 2.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-brandsmartusa-com