Brown Paper Tickets is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 1.4 out of 5 stars. Last reviewed February 26, 2026.
We used Brown Paper Tickets for ticket registration for our event, but not a single dollar has been paid out. A hefty fee is already taken for the service, and keeping all the money from ticket sales is outrageous. Withholding earned funds makes this operation feel dishonest and completely untrustworthy.
Never transact with Brown Paper Tickets. Don't make the same mistake that I and many others did, which is dealing with this terrible company. Brown Paper Tickets is untrustworthy. The management always makes excuses to delay the services that you're owed. The service here is horrible, and the customer service representatives aren't helpful at all. Avoid this company.
This experience felt like outright deception. Tickets for a comic convention were purchased and paid for in full back in 2018, yet nothing was ever delivered. Not a ticket, not an update, not even a basic explanation. Reaching out for help led nowhere. Customer support showed no urgency, no accountability, and no respect. Messages were ignored and requests for a refund were brushed aside as if the money did not matter. Years later, the payment is still gone with nothing to show for it. This was not just disappointing, it was infuriating and completely unacceptable.
It's been months, actually almost a year already and still we haven't gotten paid! All of their phone numbers were already out of service, nobody replies to our emails, and we've tried every other way to contact any of them, their staff and management, but still no reply! It's been very stressful and terribly disappointing doing business with them!!
The offers sound generous and packed with freebies that seem too good to pass up. That excitement fades fast once reality sets in. Promises quickly turn into excuses, and suddenly those so-called free features are locked behind conditions and fine print. What looks like a great deal ends up costing more than expected, making the word free feel misleading at best. Before doing any business with Brown Paper Tickets, take a hard look at what actually costs money and what is only advertised as free. The business practices feel deceptive and leave customers frustrated and misled. Complaints and negative stories keep surfacing, and after experiencing it firsthand, the warnings make sense. Learn from this experience and protect yourself before getting involved.
Brown Paper Tickets is honestly one of the most inefficient and awful companies I’ve dealt with. The people are inefficient when it comes to the needs of their customers. I’ve spoken to multiple customer service representatives already, but none of them were able to provide a satisfying solution. Some of them were even rude and sounded annoyed! I don’t recommend this company because you’ll just experience headaches and stress.
These people are terribly fake. They sell tickets but don't give you any money. If you try to contact these horrible people for support, you'll just get a recorded message. It was awful to be scammed. Beware and avoid IF YOU CAN!
This company operates without ethics or honesty. They have taken money from countless honest business, including mine, and now vanish whenever contacted. Despite repeated attempts and reaching out to authorities, nothing changes. I face fear and frustration every time I have to contact them, yet I am trapped in this exhausting cycle. My money remains out of reach, and I have little hope of ever recovering it. Avoid this company at all costs or risk being trapped in the same nightmare.
Small business and independent artists have been cheated and left struggling because of this company's actions. The damage is real—countless people have lost money, trust, and hope. It is beyond unacceptable that such exploitation continues without accountability. This cruelty must be stopped once and for all.
Do not make the mistake of buying tickets from this company if there is even the slightest chance your plans could change. I was promised a refund after cancelling, yet all I received were lies and silence. Months have passed, and I am still chasing these deceitful people with nothing to show for it. They dangle false promises, string customers along, and never deliver. It is nothing but a cruel scam that robs you of both money and peace of mind. Beware—once they have your money, you will never see it again.
Brown Paper Tickets is a nightmare to deal with, and the stress it creates is exhausting. The customer service is abysmal, with representatives who come across as rude, dismissive, and completely unwilling to help. The website itself is a mess, riddled with flaws that make even the simplest task frustrating. Transactions fail far too often, leaving you stuck with problems instead of solutions. This company turns what should be a simple process into a painful experience from start to finish.
Buying through this platform was one of the most frustrating experiences I’ve ever had as a customer. Tickets weren’t delivered properly, the support line was useless, and getting a refund felt like trying to pull teeth. The whole process was riddled with delays and empty promises, and the lack of accountability was astonishing. It was as if nobody cared whether customers actually got what they paid for.
I purchased tickets and needed to resell them to another person with an account. After 7 tries, I finally got a banner saying my tickets were sent and need to be picked up, and the status said "pending". Neither the person who I transferred the tickets to, nor I, received any notification or confirmation, and the tickets are still saying pending on my side. The intended recipient has not received the tickets. There is no support other than sending an email that apparently never gets read.Update: a few days later, received message that my attempt was too late to transfer the tickets even though the site allowed me to do so. Will no longer do business.
Don't use Brown Paper Tickets, they're just scamming you! My experience with them has been nothing but frustrating, and a total waste of time. I bought ticket for a concernt through them, but when the concert date approached, I didn't receive any email, text, or call from them. Even on the day itself, I never got my tickets, and when I contacted their customer service, I had to wait a long time just to get a reply that took zero accountability. They didn't even give me an apology or a refund!
This company is a complete disgrace. Money is taken without hesitation, but once payment is made, all honesty disappears. Promises of transparency are merely a smokescreen to lure unsuspecting customers. What you get in return is silence, excuses, and pure deception. Do not trust them with a single cent. These horrible people are not worth it!
This company is nothing but a scam. I paid for my tickets, and guess what? Nothing showed up. I even gave them proof that I never received a thing, and still, they flat-out refused to give me my money back. They'll take your money, leave you empty-handed, and ignore every attempt you make to fix it. Save yourself the anger and stay far away from Brown Paper Tickets.
Brown Paper Tickets provides terrible and slow services. My experience with this company was very disappointing and a huge waste of time. Not only did it take so long to give me my tickets, but reaching customer service was also a pain. The customer service of this company is awful, and many of their representatives are rude.
I would caution anyone considering using this company. I purchased concert tickets well in advance, but the tickets have yet to be delivered. Despite reaching out multiple times via email, I've receive no helpful response. The company insists the electronic transfer won't happen until the day of the event, which is extremely inconvenient and undermines trust in the process. If you value clear communication, reliability, and good customer service, I recommend looking elsewhere.
I've heard a lot of complaints struggling to get paid, thought they were fake, and didn't even bother on checking. I trusted BPT and now I'm terribly regretting it! It's been weeks after the event and have been trying to contact management but couldn't get a response.
Trying to get my money back was like pulling teeth. The customer support team gave me the runaround, offering vague responses instead of actual solutions. I had to follow up repeatedly, and every time, they acted like it was the first time they were hearing about my issue.
According to TrustPlane, Brown Paper Tickets has a 1.4/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-brownpapertickets-com
