Jaycob was very responsive and helpful
Jaycob was very responsive and helpful
Johanna Fisher
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Businessclassclub
4.650 reviews
Last reviewed: Mar 4, 2026Do you agree with Businessclassclub's TrustScore? Voice your opinion today and hear what 97 customers have already said.
www.businessclassclub.comMember since Mar 2026
Businessclassclub is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed March 4, 2026.
Customer Reviews
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50 reviews
Great company and Great service
Great company and Great service ! Love you guys
carlo
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You got me first class tickets to Dubai…
You got me first class tickets to Dubai and responded to my request in good time
Wendy Macken
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Outstanding service
Outstanding service, I cannot recommend Jaycob enough .I couldn’t find a better price anywhere else.Incredible service and great price!
Jo
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Booked last minute from Sydney to…
Booked last minute from Sydney to Tehran the customer service and flight were both flawless will definitely use this company again. Thank you Johnnie
Johnnie Kazzi
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I would highly recommend this company
I would highly recommend this company. I have already used them a number of times. They are attentive and respond quickly to correspondence.
Celine
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Truly amazing experience with this…
Truly amazing experience with this company. The rep was so helpful and patient. Got us a great deal on tickets to Israel for four. Definitely using again for next travel plans.
Ben
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Barb and Damien fly business class…
Barb and Damien fly business class Vietnam Airlines and were extremely pleased with Jacob choice of airline the service and comfort. Thank you Jacob for your administration skill and personal support. Hope to repeat trip at future date. Barb
Barbara Dalton
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Jaycob has been fantastic dealing with…
Jaycob has been fantastic dealing with our ever changing plans….Although he didn’t realise that the Nadi - HK leg in business didn’t have flat beds…. To be sorted though! All in all great service ! Best jj
James Johnston
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A great find!
It seemed to good to be true. However it's definitely true!! Will definitely use again.
Janette Oliver
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Jaycob did an excelent job.
Jaycob did an excelent job.Bravo!
Valentin Dura
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Great customer service
Great customer service. Jaycob was extremely helpful at all times.
JR
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Easy and trustworthy
What a great experience, a little scepticle at first, however we recieved qualiuty service and a great price. Would definently reccoment you use Business Class Club. All members of my party wwere more than happy with the outcome.
customer
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Was a bit skeptical at first when…
Was a bit skeptical at first when booking, but the service with Jaycob was impeccable. As a first time user of Business class club i can highly recommend them for your next trip overseas. Where ever you are and to wherever you are going.
Megan Nott
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Jaycob was brilliant!! Really easy to deal with and really efficient. I will use these guys in the future
Really easy and super quick to get back to you with options! Take your requirements seriously and give you great service
Michael Stanbrook
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Avoid BusinessClassClub.com at All Costs — Appalling Service and Zero Accountability
After taking full payment for our Business Class flights, Jaycob completely disappeared.No response to WhatsApp messages, emails, or phone calls. The 1800 number goes straight to voicemail and no one ever calls back. Try it yourself. Try calling Jaycob’s direct line. Messagebank is permanently on and no-one will get back to you.All I wanted was to arrange wheelchair assistance for my 82-year-old mother, and when I contacted Turkish Airlines directly, they told me our flight didn’t exist. At this point I was panicking. I’d been begging Jaycob for weeks to confirm our details. Silence.After three weeks of no response, Jaycob finally called. He laughed it off, saying: “Everyone knows I do all the final checks a week before flights.” Excuse me? I’ve never used this company before, and I certainly didn’t know that “policy.” Ignoring customers until a week before departure isn’t a process — it’s negligence. What if we’d needed to change dates or fix a problem? Apparently, that’s not his concern.When I told Jaycob that Turkish Airlines said our flight didn’t exist, he insisted it was only because it had been booked by them and Turkish just couldn't give me information directly. He promised to arrange the wheelchair.Then came the real disaster.After a 15-hour flight from Brisbane to Doha, we arrived at 11 p.m. for our Turkish Airlines connection to Istanbul (00:30 a.m.) — only to discover the flight had been cancelled over a month earlier.Turkish Airlines had notified BusinessClassClub.com, but Jaycob never bothered to tell us. We were moved to a 5:30 a.m. flight, left stranded for hours in the terminal, unable to access the Business Class lounge because we didn’t have boarding passes (they weren’t available until three hours before departure).We tried checking in online, but couldn’t because the booking was under BusinessClassClub.com, which meant a one-time password was sent to them, not to us. I WhatsApped Jaycob again explaining the situation. No reply. Of course.And to top it all off, the only thing I’d asked when booking (back in February for October flights) was that Mum and I be seated together. Out of four long-haul flights (BNE–DOH, DOH–IST, ATH–DOH, DOH–BNE), only one had seats together.Jaycob calls this a “concierge service.”In reality, it’s a one-man operation built on false promises, zero communication, and no accountability. Once they’ve taken your money, you’re on your own — and because they hold your booking, you can’t fix anything yourself.Do not trust BusinessClassClub.com.Jaycob is unreliable, uncontactable, and utterly unprofessional.He lied about confirmations, ignored multiple messages, and left us stranded mid-journey.A “concierge service”? Try customer service nightmare.If your holiday or family travel matters to you, stay far away from this company.
Yvette
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EXCELLENT TRAVEL AGENCY
A very reliable, professional, and prompt travel agency ! We flew from Venice to Sydney via Dubai in business class with Emirates and everything was perfect, from ticketing to seating to check-in. I will definitely contact them for future trips. Thank you to all the staff, Carlo Nobile.
rossella nobile
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Business class club
Business class club, dealt with my inquiry very quickly, and found the flights I was looking for, and for a good price.
Simon James Hickey
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This is the second time we have used…
This is the second time we have used Jaycob and Businessclassclub and the service and prompt, efficient and the staff, both Jaycob and Bruna have been very professional.
Geoffrey
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Brilliant Travel Agents are Hard to Find —JT is one I Highly Recommend
JT my agent & his support team were amazing, very informative, supportive & gave me quality advice as well getting me great priced airfares.
shane stuart ellis
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According to TrustPlane, Businessclassclub has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-businessclassclub-com