I Bought A Beautiful Piece Of Crap
My 2025 Equinox which I bought in 2024 has be out of order for a few weeks. I bought it brand new off the lot. Catalytic Converter had to be changed at 2 years, fuel pump, fuel injectors, O2 sensors and cam shaft cover. When I picked up my vehicle after the Converter was changed, check engine came on again so I turned around and headed back to the dealership..The date of the 2nd drop off was 2/4/26. Today is 2/18/26 and the dealership still has my car, waiting on backordered parts. The sad thing is, when I ask about a loaner, there's never any available after being told by an employee that they pick and choose who gets a loaner. I am so disappointed in my purchase, the back order of the parts and not getting a loaner. I can cry right about now..This is my 1st and last Chevrolet vehicle and I'm warning everybody and anybody, to stay away from Chevrolet vehicles.What a waste of my hard earned money. Shame on you Chevrolet. I'm going back to foreign vehicles after this piece of crap is fixed. If you google complaints, they are endless. I did my research before buying my vehicle but I assume since it was rarely new, there weren't many complaints. 2 years later the reviews are by the thousands.My advice, stick with Nissan, Hyundai.
Tamara
Never purchasing another Chevy
Had the worst experience ever with Chevrolet corporate and Umansky Chevrolet. I went in for a simple diagnostic and had several lies told too me about what was wrong with my car and they even put a hole in my brake line to try and make me let them service my car. They would not provide me with a service receipt, nor a warranty copy for a catalytic converter that was not damaged, but since it was still under warranty, they insisted on replacing it, so they could get paid for the service. After picking up my car, I could not press the brakes and almost crashed leaving. I called corporate to let them know exactly what happened. They informed me I should take my car back to Umansky Chevrolet who originally damaged my car and let them figure out what is going on. I called several times to corporate and spoke to several managers to no avail, no one helped, everyone was very sarcastic, extremely short and condescending. I will never in life purchase another Chevrolet, nor will I ever recommend them, their dealerships nor service to anyone I ever cross paths with.
Shanti
It's not just Chevy and their CEO of GM…
It's not just Chevy and their CEO of GM it's also many of their Dealers who are so unprofessional it's frighting . I own a 2023 Trailblazer and wish to upgrade to a 2026 however they lie and try to walk you to the vehicle they want to sell you not want you want. Same for interest rates. There are very few legit dealers and most never learn to stop scamming customers. As for GM it should be closed down. Making their cars in Korea!!!!
Mr. V. KARLSKI
Over priced trash
Over priced trash. Keep your junk
Colin
Never buy fr9m chevrolet
I purchased a brand new corvette C8 in 2023 it has had 3 transmissions and a rear axle replacement. They refused making everything right and wanted me to trade my broken car in on a new one with out paying the remaining balance of the car in on a trade. I had wanted a Corvette as a dream car since I was a kid. The way they lie to your face is what amazed me. Let's me know what kind of co many they are .
Matt Bein
Never again!
Purchased a brand new equinox a year and a half ago and a year into having my car the a sensor light came on, took it to my local dealership in July they said they couldn’t find the issue that it was an old code. Fast forward to doing this every month and even having onstar call them to report the issue. The service decides to keep my car and at this time it’s now November! This makes it 4 times it’s been in for the same problem that they can’t find or did “find” and fixed the problem. The sensor turned out to be a safety issue with the airbag. I get my car back after it was in the shop for 35 consecutive days. I was advised to call gm and Chevy for them to classify it as a lemon, the consultant I had was completely rude and even closed my case because she failed to follow up and verify if I had my car back from the service dept. I just got my car back today and was offered Chevy “bucks” as compensation. I called gm today and the rep I got today was so rude and told me “ I have full confidence that our service depts always resolve the issue” I will never purchase another GM vehicle as they are not for the safety of their consumers.
Sunshyne S
Extremely disappointed with Chevrolet
Extremely disappointed with Chevrolet. The gearbox on my 2019 Chevrolet Equinox failed at just 68,900 miles, which is completely unacceptable for a modern vehicle. A transmission should last well beyond 100,000 miles with normal driving and maintenance.I contacted Chevrolet to understand why such a major component failed so early and to see if they would take any responsibility. Their response was dismissive and showed no concern at all. No explanation, no support, no goodwill—just indifference.This experience has seriously damaged my trust in Chevrolet’s reliability and customer service. A car of this age and mileage should not suffer a total gearbox failure, and a company of this size should care when it happens. I would strongly caution anyone considering a Chevrolet Equinox to think twice.
David Gool
Transmission broke at 9000 miles the…
Transmission broke at 9000 miles the Chevy dealership took it for 3 days and said they would take it to another dealer no transmission person at there store. So they took it to pony express for another 19 days. I didn’t get a rental car offered because Chevy doesn’t want to pay what they charge hear ok that’s fine but what are you going to do I asked. The warranty claims said they would do a car payment for me I said that sounds fine. But they needed an invoice from dealership first I said ok. Then Chevy would not get to them for 3 more weeks after I had went in this time and said enough get it in. Multiple times. Then warranty said o we can’t help you with car payment because it needs to be 21 days I said you had it longer than that if count the time the first dealership had it it not my fault that they didn’t have a mechanic to work on it. They had it long enough there just lucky I had a work vehicle I had to take from my help that cost me down time also. They said we will give you 200 dollars in points. the point for over priced stuff how’s about you take care of your customers. I bout a new traverse and next year a new GMC Denali in 2025 I talked to warranty after this. But since they don’t take carr of there customers I even let the k ow I was going to be buying 2 more work trucks in a month but since they don’t care I bought two fully loaded Ram heavy duty truck. I will never by from Chevy again until they make this write. Since I didn’t accept there offer of points after telling me they would do a payment. The have yet to do nothing. Oh transmission is having problems again so I think o might half to call a lawyer for the lemon law now.
Adam Cunningham
Do not recommned
1-6-2026Heard they had new management and I needed truck serviced.This review is specific to the service department; I can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location.I brought my truck in for a basic service and oil change. I specifically asked—verbally and clearly—that the tires be rotated including the spare, as one tire had recently been replaced and I wanted to ensure even wear. This was explained directly to the service advisor at the counter.I was later notified that the truck was ready for pickup and was also informed that an additional item needed replacement under warranty.After getting the truck home, I noticed the spare tire looked odd. It was not the original-size spare but was noticeably smaller (by an inch or two) and still mounted on the spare rim. Upon further review, Chevrolet does not recommend using this spare for extended driving, which makes rotating it questionable at best. I also noticed that none of the tires were inflated to Chevrolet’s recommended PSI, even though proper inflation is a standard part of a tire rotation.I called to provide this feedback and to schedule the warranty repair. Since then, I’ve made five phone calls (including to the manager) and sent four texts, with no resolution or appointment for warrenty item. That is an unacceptable lack of follow-up.I had some poor experiences here a year or two ago but was told at that time that management had changed and operations had improved. Unfortunately, that does not appear to be the case.I would recommend going elsewhere for Chevrolet service. I’m very disappointed that basic quality control and simple follow-up—answering calls or returning messages—are still an issue. This is a very low bar for auto service, and it wasn’t met.Not sure what they did with the tires but the senors are messed up as well.Now I will have pay to have another shop fix what they guys could not or would not do.Should be zero stars
Steve Domingues
We have a 2025 duramax
We have a 2025 duramax. It’s a great truck. It can haul almost everything we need it to. But, what is the point in having auto start if it doesn’t heat up the cab? Seriously! It’s cold here in the real northern ny! 30 miles from the Canadian border! Is there someway to by pass that or is it something in the menu?Needed!
Cindy Ferry
I brought my truck to the service…
I brought my truck to the service center after experiencing driving issues that felt like transmission problems. It turned out to require major repairs, resulting in a $3,000 bill—on a 2019 Silverado RST 4x4 with under 60,000 miles. After doing my own research, I found a service bulletin related to this exact issue, but the dealership refused to assist with the cost because the powertrain warranty had expired just a year earlier. I also opened a case with GM, but never received any follow-up or resolution. Overall, I’m very disappointed in the lack of support from both the dealership and GM.
PAUL SISKIN
Purchased a 2023 Camaro SS from Diamond…
Purchased a 2023 Camaro SS from Diamond Chevrolet in Banning Oct 30th . They sold me a car with expired registration (Oct 2nd)and didn't add renewal fees to DMV they just did a title transfer on the contract. So now I have to deal with DMV and registration myself. I expect better service from a dealership not lemon lot service I guess they don't want my repeat visits for service or sales.
Scott Zoads Downs
reliable
one of the most reliable cars out there, though its engines are not the most powerful, but still fine
Gaspar Pinero
After years of exploring EVs
After years of exploring EVs, from Tesla and Lucid to Rivian and Genesis, I finally landed on the Chevy Equinox EV—and I couldn’t be happier.I’ve road-tested nearly everything: the Lucid Air wowed me with comfort but required too many charging stops, Tesla impressed with software but felt overpriced, and Rivian surprised me with capability. Yet none struck the right balance of range, charging, comfort, and affordability until the Equinox EV.My first major trip from Michigan to Oklahoma confirmed it: the Equinox’s 319-mile range and stable charging curve allowed me to complete the journey in one day, without the exhausting overnight layover I needed in the Lucid. Efficiency varied between 1.4–2.0 mi/kWh depending on terrain, but the stops were smooth and quick, never more than 200 miles apart.The Equinox EV proves you don’t need to compromise. It delivers the practicality of an SUV, solid efficiency, and GM’s growing charging support—all at a price point that makes sense. After years of waiting, this is the EV that finally clicked for me.
Kamlesh
Need some patience
I could stay patient, knowing that my previous malibu was reliable and never experienced a serious service. But I warn everyone who deals with Chevrolet: don’t expect good CS, timely delivery of your car, and innovation. The last one is their main problem. In recent years they haven't done anything good when it comes to electro models. Advise to go just for reliabiity🤷♂️
Ferenc Nelton
YOUR VICTORVILLE CHEVY RIPPED ME OFF…
YOUR VICTORVILLE CHEVY RIPPED ME OFF AND THE MANAGER NEVER CALLS I TOLD THEM I WANTED AN OIL CHAGE AND MY TIRES I BOUGHT FIRST WOULDNT GIVE ME THE DEALS YOU SEND TO MY VIN AND THEN THE JERK DOES HIS COMPUTER HOOK UP (shows you an error with no name drop the car or vin or your name ) and stupid me fell for it but wouldn’t let them touch it . First time I get the receipt it’s semi okay so I ask to test the sensors ! The jerk goes and has them some oh it’s not infront of me but it was NOT Approved I have texts to this service writer he over charged me for a diagnosis they didn’t do and lied said Acid in gas then something else I want my 300 back and they didn’t give me the20 percent b discount that not one place said can not be used with other offers and didn’t price match my tires pretended too recipet differnt also I had a coupon for the mobile one service writer says no I sajd why? He said you’re not getting mobile one that cheap! Then I complained then they lied said it was mobile one on another actual recipet nope regular oil and 5 days later my oils needed to be added? I lnownrhey didn’t even do the oil change BECUSE I’m a girl doesn’t mean I don’t know cars ! My ex was a mechanic and I change my own plugs oil etc since I was young! I specifically asked not to be upsold and just don’t want the hassle and they lied the girl that answers won’t Connect you can’t reach Owner I think you need to refund me what I’m owed the 20% on all of it take off the faux diagnosis and now! Going to bbb if my car dies because THYE didn’t change the oil at all (pretty sure they didn’t ) you’re buying me a new commemorative Edition ! Also it’s not real leather in my car false advertise for the seats LIC PLATE BOWIED CA approximate date of service I wish I went to the tire place nicer and cheaper ! And yeah hurry up the Google review no one contacted like they lied and never reimbursed ! Oh PATRICK WAS HIS NAME ! No one likes that dealer same complaints up sales bad service
Nikko
Worst
Worst company and ever and worst cars as well, overall is still too high.
Pangestu Namaga
Lou Backrodt Chevrolet Coconut Creek
It took them two weeks to identify the issue with my car the first time I sent it off, then an additional seven days to fix it. always promising to give me a loaner car so I can go about my everyday business, but never delivering on that promise. The day after I got my car back after three weeks of being held captive, there was an engine noise that wasn't there on the first visit. After six days of waiting, I still haven't received any information on the problem. I never get a response when I phone the representative. There has been no response from anyone, and I still don't know what's wrong with my automobile. I still don't have any answers, and my car is in the service shop. In the event that my representative is not in the office, the other reps never respond. This center is useless.
Marlene Theodore
New Chevy garbage
There are not my father's Chevys? 2007, 2008, 2009 Chevy Impalas all have GARBAGE TRANSMISSIONS!!!! These have never been issues back in the day. Before the DUMMIES got hired due to family and friends "working" at these factories. GARBAGE! GARBAGE! GARBAGE!
Bernadette Headd
I don't write reviews to often but this…
I don't write reviews to often but this needs to be said . I bought brand new 350zz6 crate engine from gm . But because crate engine wasn't installed by a dealership but was installed by a professional engine builder they won't honor their warranty . First off the engine flywheel wasn't balanced and caused damage to starter, second it had a leak in front of oil pan. I took car to strickland in brantford ontario to have warranty issue fixed and service manger said he's not touching it because ( his words) his guys arnt firmiliar with fixing older cars but this is a new engine. . My advice to anyone wanting a gm product don't deal with gm as they will not warranty their product. Their excuse was gm didn't install it they're not warranty . It had nothing to do with install but everything to do with their assembly. I'll never touch a gm product. I will never do business with gm Brantford either as they are the ones who first said it's under warranty and to bring it in for work but have since fired the service manager who gave me the assurance it was covered and now new service manager TYLER said he's not touching this car. 1973 Buick centurion. Because gm doesn't have mechanics that k ow anything about older cars and is the reason for not getting engine done by a gm dealership. Pathetic company
Mike Ball
