Hannah was wonderful and sorted out the…
Hannah was wonderful and sorted out the 3 kids who are very fussy with the best shoes for each. Thanks for measuring them up so well! We will be back!
Lilly Psomadelis
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C
Clarks is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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60 reviews
We where looked after by a staff member…
We where looked after by a staff member called Angela and she was nothing but the best going out of her way to make sure we got the best experience excellent costumer service 11/10
Sean Mcauley
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Smart plain black, patent ballet flats.
I bought a pair of plain black patent ballet flat shoes from Clarks shoe shop in Swansea Quadrant shopping centre this afternoon. I am very pleased with the shoes, as they are good quality, are well made and are comfortable. They look smart and are perfect for work. The heel of the shoes is not to high. I was served by a nice young lady called Nadine, who was polite, helpful, efficient and friendly. The service that I received from her was excellent. Thank you very much.
Chloe Trudgeon
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Nina in the Huddersfield store was very…
Nina in the Huddersfield store was very friendly and helpful and got a few different pairs out to try
Ruth Lockwood
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Rabbia was a wonderful attentive sales…
Rabbia was a wonderful attentive sales assistant, she looked after her son and was extremely patient as he rearranged the entire shoe store.
L
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great item arrived on time quality…
great item arrived on time quality always 100% from clarks
colin
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Carla was very welcoming and helpful…
Carla was very welcoming and helpful getting Ophelia's first pair of shoes at Clarks Castlpoint. Good advice and aftercare recommendations. Thank you!
Rachael
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Friendly and knowledgeable advice from…
Friendly and knowledgeable advice from store manager Angela, helping to choose the right pair of walking shoes.
Sally
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Hemi
Hemi, rabiya and Tony Westfield’s are the dream team! Helped me choose the write shoes for my two girls and gave me time and confidence . I’m very happy
Natasha Day
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Jill went above and beyond to ensure I…
Jill went above and beyond to ensure I was looked after. Fantastic customer service!!!
Nats wedderburn
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Talisha served us at fosse park and was…
Talisha served us at fosse park and was very kind and gave good advice on the shoes we wanted for our little brother. She was also very friendly to talk to.
Gurpreet Dhillon
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I had to take my grand daughter to…
I had to take my grand daughter to Clark’s in broadway bradford (14/02/26) to have feet measured got served by Lacey & Sameer honestly got wonderful Customer Service never mind 100% got 120% and extra thanks to Lacey for showing me different design shoes for my grand daughter and purchased a pair I liked. I would recommend Clark’s Broadway Bradford due good customer service.
customer
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Lynda in Clapham store served my son…
Lynda in Clapham store served my son for school shoes. She measured his feet and got us a selection of shoes to try. She was very helpful and chatty.
Miss louise hawkins
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Worst customer service agents I’ve ever dealt with. Copy and paste answers and don’t read the message you send them fully. Brutally bad!
I was told from the responder of my second review to raise my experiences as a complaint. I have done so and have not had even a slight bit of attention or glimpse of a resolution. They keep repeating about refunds (x2 separate complaints I’ve raised about the same issue) which isn’t what I want and I made it extremely clear. Have a look for yourself! Hello,I purchased some shoes in the sales section for my 85 year old grandma at Christmas, really nice shoes but unfortunately she struggled with the width of them. I thought, well I’ve purchased from Clark’s, they look after their customers… I’ll just swap them for some different ones after Christmas. Unfortunately, with the holidays and my grandmas forgetfulness I only managed to take them back after the 2 weeks leeway, approx 4 days late. I walked into the Teesside store I purchased them from and explained I know they’re out of time but I was just hoping for a straight swap for some shoes that were in fact more expensive and to pay the difference. I was met with, oh no company policy we can’t do a thing. I explained I work in rituals and usually as a gesture of goodwill we would always do a straight swap if unused. These shoes aren’t my size, don’t fit my grandma and are now useless… which is such a waste! I understand company policy, I really do. But Clark’s pride themselves on being a reliable company and surely you would care more about your customers more than some words on a policy? Very disappointed, life has moved fast over Christmas and that should have been met with understanding and some sort of resolution that not only benefits that stores sale figures when I buy something more expensive in exchange but also my grandma who will feel like it was her fault now. I also contacted customer services previously and the person who didn’t even read what I wrote said I can’t get a refund because it’s out of two weeks which isn’t what I asked for. I put my review on Trustpilot and was told this was ‘not typical of the service we offer and please accept my apologies for the disappointment caused’. So I’m back here again, asking if there is anything I can do with these shoes or whether Clarks are wasting my time replying with empty words. My local store is Hartlepool so I can bring them over and swap them for something there and then if granted. Awaiting your final response. Final response was: ‘Dear Emily, Thank you for taking the time to contact us. Please accept my apologies for the delay in our response. As per our policy, your shoes would need to be returned in their original unworn condition within 28 days (14 days for sale) to receive a refund. We would no longer be able to accept this return. I understand that you contacted Customer Care to receive a solution to this issue, but in regard to in store purchases we unfortunately cannot override the return period or do anything as this has to be resolved with the store. I understand that you have already gone to the store, and they were not able to assist, and I really wish I could help you with this, but we are unable to assist with returns of store purchases. Thank you again for taking the time to contact us. I appreciate that this may not be the response you were hoping for, and I sincerely apologise for the disappointment this causes.Kind regards,Radhiyyah MClarks Customer Care’ This is almost identical to the previous correspondence which makes me confident is probably copied and pasted. I repeat I DO NOT WANT A REFUND. Is it so hard to get a swap for some suitable shoes for my Grandma?! So bad! They don’t even bother replying to your reply to their response either, even when you want to raise the complaint further. Genuinely shocked and bewildered at the company in 2026… id get better service in primark!
Emily Crawford
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I came in to look for some comfy gym trainers
I came in to look for some comfy gym style trainers and kaitlin served me with a smile and alot of knowledge of the trainers. Very very good member of staff.
Scott Eustace
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Aaron is absolutely amazing
Aaron is absolutely amazing! He has good knowledge of all products. Very friendly and helpful. He guided me to purchase a rain and stain protector and even applied it for me. Thank you soo for your help. Lisa Game
Lisa Game
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Fantastic service at Clarks Enfield…
Fantastic service at Clarks Enfield from Rosie who helped fit and recommend school shoes for my 9 year old son. Thanks Rosie!
Chris Miles
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FREE delivery over £40 defaults to £5.95 delivery
Thanks for two previous responses Stephanie.But why does the Clarks Outlet website still proclaim: "Great news! You've qualified for Free Delivery" when you sepnd over £40?Because the following screen defaults to: "Express Delivery by EVRi£5.95 (within 2 working days)"Copied and pasted from the site.The default seemd to operate on - if purchase over £40 then go to £5.95 delivery. Why not go to FREE delivery?
Annette
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Constantly let down
Purchased my sons school shoes in september. By January they had broken...not along a seem but straight across the top. The leather just pulled apart. I messaged customer service as they promised 6 months when i bought them. No reply. I ordered new shoes 2 weeks ago. Evri page shows as pending delivery since 13th Feb. Still nothing. I called customer services who have reordered them and said i should have them by today.... still no message or confirmation. I was promised a manager call back by yesterday. Still nothing. I cant believe how down hill Clarks have gone.
steve court
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I had such a fantastic experience at…
I had such a fantastic experience at Clarks in Fosse Park, all thanks to Kerry!Kerry served us amazingly from start to finish. I was looking for school shoe for my little princess. She was friendly, patient, and genuinely attentive, making the whole shopping experience smooth and enjoyable. Her product knowledge was excellent, and she went above and beyond to help us find exactly what we needed without any pressure.It’s rare to receive customer service that feels so personal and effortless. Kerry is a real credit to the team at Clarks Fosse Park. Thank you for such outstanding service — we’ll definitely be back!
WASEEM EJAZ
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According to TrustPlane, Clarks has a 4.5/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-clarks-com