DSW Shoe Warehouse is an online company. Based on 120 reviews on TrustPlane, it has an average rating of 1.5 out of 5 stars. Last reviewed February 17, 2026.
Wrong shoe size sent, ai customer service at first. Then difficult to understand representative who seemed to intentionally drag out and repeat themselves to annoy you. The whole thing seemed like it was to get you to give up and just keep the shoes sent .
Wrong shoe size sent, ai customer service at first. Then difficult to understand representative who seemed to intentionally drag out and repeat themselves to annoy you. The whole thing seemed like it was to get you to give up and just keep the shoes sent .
If you’re thinking of ordering something online from DSW; don’t! I waited over a week for the shoes I ordered and kept receiving notification that they would be delivered on two different dates. I finally reached out to DSW via their chat, and was told sorry, the shoes aren’t in stock so we will give you a refund. Had they let me know in a timely manner that the shoes were no longer available, I could have purchased them somewhere else rather than waiting 11 days for my shoes to arrive. So save yourself time and aggravation, and don’t order online from DSW!
If you’re thinking of ordering something online from DSW; don’t! I waited over a week for the shoes I ordered and kept receiving notification that they would be delivered on two different dates. I finally reached out to DSW via their chat, and was told sorry, the shoes aren’t in stock so we will give you a refund. Had they let me know in a timely manner that the shoes were no longer available, I could have purchased them somewhere else rather than waiting 11 days for my shoes to arrive. So save yourself time and aggravation, and don’t order online from DSW!
DO NOT TRY TO ORDER ONLINE. Find a store. I went through 2 online orders for an item to never receive it, after months. The first one was lost in the mail so they issued a reorder. I got an emailing that the item had "shipped" with a tracking number and everything. Then when i still never received that item after a long time, I contacted customer service, again, only to find out that after they put in for the replacement the item went out of stock.... This I don't understand as i already got shipping with tracking?? And how do you not tell your customers that an item they're waiting for is out of stock and will never arrive? Im so confused and will never order from here again. Not worth the hassle. I'm sure the item is fine but if you cant receive it then what good is it?
DO NOT TRY TO ORDER ONLINE. Find a store. I went through 2 online orders for an item to never receive it, after months. The first one was lost in the mail so they issued a reorder. I got an emailing that the item had "shipped" with a tracking number and everything. Then when i still never received that item after a long time, I contacted customer service, again, only to find out that after they put in for the replacement the item went out of stock.... This I don't understand as i already got shipping with tracking?? And how do you not tell your customers that an item they're waiting for is out of stock and will never arrive? Im so confused and will never order from here again. Not worth the hassle. I'm sure the item is fine but if you cant receive it then what good is it?
Was told there was a 60 day return policy, ( absolutely no mention of they can't be worn) how am I supposed to know if they are going to be comfortable and their so-called water proofing is going to work without wearing them,$115 for garbage. WE WILL NEVER SHOP HERE AGAIN ¡!!!!!!!!!
Was told there was a 60 day return policy, ( absolutely no mention of they can't be worn) how am I supposed to know if they are going to be comfortable and their so-called water proofing is going to work without wearing them,$115 for garbage. WE WILL NEVER SHOP HERE AGAIN ¡!!!!!!!!!
I called to place an order online and got routed somewhere overseas. The person spoke little English. Had to repeat my credit card number several times and she still could not get it right. I asked for a supervisor and he could not get right either. If I could leave a "0" I would have. It's best not dealing with DSW anymore.
I called to place an order online and got routed somewhere overseas. The person spoke little English. Had to repeat my credit card number several times and she still could not get it right. I asked for a supervisor and he could not get right either. If I could leave a "0" I would have. It's best not dealing with DSW anymore.
I ordered a pair of Saucony Cohesion shoes. Within 15 minutes of wearing them, I had a sharp pain in my foot. There was a 2 inch hard piece of plastic which had sliced into my foot. When I wrote to the Shoe Company, aka Designer Brands, aka, The Shoe Warehouse, I received no response, my second email threatening action got a form response advising me of all the hoops I had to jump through just to get my money back, no mention of my injury. When I asked for escalation, I was advised I would be contacted from 24 to 48 hours. Almost 10 days later and I have yet to hear back. Once they have your money, this company doesn’t care, even if a product they sold you is defective enough to cause inquiry. Use my experience and avoid them. The price you pay for that $2 or $3 off they offer you will cost you infinitely more. Shoddy and dishonest practices!
I ordered a pair of Saucony Cohesion shoes. Within 15 minutes of wearing them, I had a sharp pain in my foot. There was a 2 inch hard piece of plastic which had sliced into my foot. When I wrote to the Shoe Company, aka Designer Brands, aka, The Shoe Warehouse, I received no response, my second email threatening action got a form response advising me of all the hoops I had to jump through just to get my money back, no mention of my injury. When I asked for escalation, I was advised I would be contacted from 24 to 48 hours. Almost 10 days later and I have yet to hear back. Once they have your money, this company doesn’t care, even if a product they sold you is defective enough to cause inquiry. Use my experience and avoid them. The price you pay for that $2 or $3 off they offer you will cost you infinitely more. Shoddy and dishonest practices!
The shoe I tried to order said free no rush shipping. Yet at checkout, the store added $9.95 for the same no rush shipping with no option anymore for free shipping. I tried it over again with the same results. Therefore I cancelled the order. The chat option never loaded, and the form for help submit button never worked. So I actually accomplished nothing on their website. Their stores are nice, the website is a dysfunctional mess.
The shoe I tried to order said free no rush shipping. Yet at checkout, the store added $9.95 for the same no rush shipping with no option anymore for free shipping. I tried it over again with the same results. Therefore I cancelled the order. The chat option never loaded, and the form for help submit button never worked. So I actually accomplished nothing on their website. Their stores are nice, the website is a dysfunctional mess.
They lost my package, I had to email them 17 days after I purchased for them to even tell me that. They said they could send another one and give me 10 dollars off, awesome, but that one was lost too apparently. Refunded my order, they have good customer service which I really appreciate.
They lost my package, I had to email them 17 days after I purchased for them to even tell me that. They said they could send another one and give me 10 dollars off, awesome, but that one was lost too apparently. Refunded my order, they have good customer service which I really appreciate.
Recieved used shoes,sent back got another pair that was used.
Recieved used shoes,sent back got another pair that was used.
Ordered a pair of sandals to be picked up, using 3 $5.00 rewards. Order was cancelled by DSW. My $5 birthday reward has now expired and the other rewards have not yet been reinstated to my account. Online sale is now over.and I have not been able to use my rewards.
Ordered a pair of sandals to be picked up, using 3 $5.00 rewards. Order was cancelled by DSW. My $5 birthday reward has now expired and the other rewards have not yet been reinstated to my account. Online sale is now over.and I have not been able to use my rewards.
According to TrustPlane, DSW Shoe Warehouse has a 1.5/5 rating based on 120 verified reviews as of February 2026. Source: trustplane.app/company/www-dsw-com
