Enphase Energy is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed February 19, 2026.
The salesperson said I would reduce my electricity bills to almost nothing and eliminate power outages. The system has been installed for a year. In a power outage at night, my batteries are depleted in a few hours and I still spend over $600/mo on electricity plus over $500/mo on the system. This is not what I was told to expect.
IOS (older and newest) app not working. Also cannot logon using website from desktop. Everyone replies with the same response, "try again in 30/45 min, 24 hrs, etc". RIDICULOUS!!Update 1/11, called tech support and once again asking me to repeat steps already done. I'm not sure if they're working off a flow chart or what, but sheesh!!
I recently had to go through teh customer service phone number to fix an issue with my app not displaying any data since a heavy snowstorm. The customer service rep helped me in a very patient and detailed way. The issue was a bit complicated, but I didn't lose the connection or was transferred to another department.
crappy crappy customer service, dominated by AI and DIY. My solar has not been communicating with inverters for over two weeks already, and whenever I try to get help, I'm referred to a selection of self-help topics on a webpage. I don't know enough to choose the correct self help. I try to call and get disconnected. Thanks for nothing. I'm almost 50K in the hole for this system and it isn't working.Update: after being put on hold for long periods then disconnected, and not being able to reach anyone or get a call-back during the day, I called in the middle of the night. I was finally was connected with a technician who helped me sort out the problem and confirm that my system was again communicating. It is still subpar that one has to call at midnight, but at least there's help 24-7.
Software update for IQ has been running for or ten hours. Started with wifi password change said need to update IQ software. Had an issue before with another problem. Could get no help. Said I need new equipment. Over a year later software update fixed it. See what they tell me this time. Did have some stuff replaced under warranty years ago. That went so smooth.
I purchased my Enphase system about a year ago. Already, the T10 battery is no longer compatible with the current IQ Battery 5P. My system is effectively outdated and no longer expandable after just one year. For a supposedly modular and future-proof premium system, this is simply unacceptable.I chose Enphase because they promised an intelligent, automated all-in-one system. What I got instead is a closed system that I mostly have to manually control and that is deliberately locked off from third-party platforms like Home Assistant.The advertised AI mode barely works. It has been in beta for over a year with no noticeable improvements. Dynamic energy tariffs, intelligent charging of the battery or EV are unreliable or don’t work at all. In the end, it’s manual control instead of automation.The IQ EV Charger 2 is particularly frustrating: According to the technical specs, it supports OCPP 2.0.1, but for regular customers this feature is not enabled. This is misleading and feels like pure marketing without real benefit.The support makes things worse. Despite countless calls and emails, there are no real solutions. Most of the time, you’re just referred to your installer, or you get standard replies like:“Please restart the entire system”“Thank you for your patience”Problems are not solved—they’re ignored.Lots of marketing, little functionality. Customer satisfaction clearly does not seem to matter. Like many investor-focused companies, Enphase seems to prioritize short-term profit over long-term customer care.As a customer, you are left on your own: expensive hardware, empty promises, a closed system, and support without accountability.Conclusion: Extremely frustrating for existing customers. If you value future-proofing, real automation, open interfaces, or dynamic tariffs, think twice before choosing Enphase. Currently: not recommended.
Relatively good, but ...- overall expensive- excessive enphase server downtime - installers are not competent enough- system requires additional equipment to be autonomous (batteries don't deliver if grid is down!!, somewhat ridiculous because that's the whole purpose of having batteries, no ?)P.S. After reading the producer's comment, I wrote to the indicated email address, added my SITE ID information, and now, a week later, I have not received ANY reaction from the manufacturer, although I must say that Enphase Netherlands, who are much more efficient, reactive, and customer friendly that the US side, had swiftly reacted to another mail I had sent to them. All in all, work with the Dutch if you absolutely want to use this system.
I have had the app since June and overall I am happy with the dashboard and the information I have at my fingertips. The app has worked seamlessly once I got it working. The installation and account setup was a bit of a headache.
I have only had my system a few weeks so you can imagine I have been watching the results with a keen interest. Even though it is winter and the sky is mostly cloudy we have already halved our reliance on the grid. Unfortunately, last week I found the system had crashed all I was getting was red lights. I used the number on my Enphase app and I was connected to a loverly lady who calmly talked me through resetting the system. She was able to see my system through an app that she sent me. Being an anxious person myself she calmly talked me through each step and my system was back up and running within minutes. She also explained the problem was to do with the internet connection and the use of a wi-Fi extender should help. Thank you again, it is so comforting to know help is only a phone call away. I also love how I am able to monitor the system and easily make changes to achieve the best results.
I have been very happy with the performance of my Enphase solar panel and battery system. The monthly report showing solar panel generation and the effect it has on grid reliance is useful. On the two occasions that I have experienced minor issues with the system I have received excellent support from tech advisors who have been knowledgeable and friendly.
I had to change my router and my system needed to reconnected to the gateway. After unsuccessfully trying myself for some period of time I got connected to the help desk. To my surprise this person was actually helpful and was able to guide me through the steps to reconnect. I am sure most people are familiar with the Unhelpful desk, this one was, and did help me.
I was sold 32 solar panels with no battery pack. If my power goes out I only have power if the sun comes out and charges the panels. I owe for 30 years on this system that doesn't help much. The microinverter stops often.
Our Emphase Enlighten App showed a problem with the system. After trying to rectify it as suggested in the App I was then advised to ring for support. I was carefully shown how to navigate the system to reboot it including use of video control. The service people were excellent. Repeating when asked & taking me through what was for me a complicated problem of technology! All working now. Thanks to their excellent service.
Absolute joke of a company. The hardware is OK, but their app regularly fails. You regularly cannot make changes to your battery schedule. And enphase communications about issues are almost non-existent.Avoid avoid avoid.
I had a great experience with Priya from Enphase Energy when updating my gateway to a new SSID network. She was personable, knowledgeable, and explained everything clearly, which made the process stress‑free. Her calm and professional guidance put me at ease, and I truly appreciated her patience and expertise. This kind of support shows Enphase’s commitment to its customers—I couldn’t have asked for better service.
We are using the envoy for our solar panels. Functionality is fine. But the WiFi security is very bad. It is constantly broadcasting an unsecured open WiFi network to the public. As it is also connected to our private wifi, it is a serious security flaw.I called with enphase a few months ago and they said it was a known issue…Now, few months later the same issue still exists.We are considering home batteries, not from enphase.
Customer Service was EXCELLENT -- Professional, Courteous, and Efficient.
Enphase Energy delivers on the guarantee of quality solar energy equipment and service. I fully endorse and vouch for Enphase Energy's commitment to customer satisfaction. We are consumers of Enphase micro-inverters and solar energy and battery storage systems. Enphase Energy honors their warranties and contracts with both installers and end-users of their products as promise.
Regularly having no control over the system, this costs me money when I can’t get the battery to charge from the grid during periods of cheap electricity, I have spent £12k on a sub standard system
It's a junk service. I was pulled into this faulty company when my provider Sunpower went bankrupt. They charged me, $1000 for the monitoring system. So far, no one has shown up to install. They will give the date and reschedule after 15-20 days with some excuse. I highly doubt they have any technicians to install. Fed up with these guys, I have been waiting for the past 4 months. Now they say November 3rd, 2025, but I highly doubt it.
According to TrustPlane, Enphase Energy has a 2.8/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-enphase-com
