I never received my order
I never received my order, yet it was marked as delivered. I contacted customer service multiple times and received no proper response. After nearly a month of waiting, they finally replied only to say that there was nothing they could do.There was no real investigation, no accountability, and absolutely no effort to resolve the issue. Instead of supporting their customer, they simply shifted responsibility and closed the case.It is extremely disappointing to see such a lack of care and professionalism. Customer satisfaction clearly does not seem to be a priority for this company.I would not recommend purchasing from them if you expect reliable delivery or proper customer support.
arezoo ghasemi
My 3rd experience was my final experience with Fenty Beauty.
I placed an order for a body butter and body milk. I was in the midst of having a crazy day and I kept getting pulled away from completing the order. I thought I added a sample to my order; even though I was eligible for two samples. I paid using PayPal. I reached out to customer service immediately and asked if I could please add the one sample.They said there was nothing they could do. I asked to cancel the order, so I could replace the order and they again said there was nothing they could do. I reached out to the post office to advise that I need to refuse the package.I mean to spend over $80 for two skincare products and they cannot even add one sample. No thanks.
MsRie
They only publish five star reviews
I received an email from Fenty asking for reviews on items I had recently purchased. I submitted one star reviews as I was very unimpressed with the products yet Fenty have not published my reviews on their website.
Jennifer Holmes;
Great products
The products I use from your brand are fantastic for my skin. I use the Eaze Drop range, which is water-based and has a very flattering shade for someone who is fair-skinned with orange/red hair.Kind regards,a ginger from Norway
Stine
I placed my order during the Black…
I placed my order during the Black Friday sale. Due to a shipping issue, I did not receive my order even after almost three weeks. Since then, I emailed customer service multiple times over several days and received no response.I only received assistance after repeatedly pushing for help through the live chat, and even then, my questions were not fully addressed. Eventually, I was able to get a refund.I was then told to reorder the same items at full price and was assured that I would be refunded the difference. When I asked whether the free items included in my original Black Friday order would also be included, I was told they would not. There was no apology or acknowledgment—just poor customer service throughout.That said, I do genuinely like Fenty’s products, which makes this situation even more disappointing.
Vivian Kroon
Wasn’t able to cancel my order or…
Wasn’t able to cancel my order or change the form of my payment when their payment 3rd party Shopify used my card without indicating which card they’re using. Refused to edit or cancel my order, their customer service said they won’t cancel as they’re “working hard to process the order”. I am definitely returning the product, why is there even a need to process it?
Miyan Kang
placed an order online Dec 1
placed an order online Dec 1, 2025! Its Dec 12th and still don't have my order! This was my first fenty order and will be my very last! fenty has gotten too big for their own bridges… dont make no dammmm sense-
Sage
Very disappointed
Very disappointed! Decided to splurge on their Black Friday sale and chose the ship directly to Barbados option. I realised that the parcel appeared to be taking a while to arrive and when I tracked it I saw it was returned to the shipper the day after I ordered it (absolutely no notification btw). When I requested assistance in the chat forum, the agent said I needed to check with the courier for the reason it was returned. Do I rasshole work at Fenty Beauty???? Isn't that your job since Fenty Beauty chose the courier? She proceeded to immediately refund my credit card....didn't even offer to resend my order first. When I asked she said I would have to reorder the items and the prices would be "adjusted" when shipped. Seriously??? No thanks
S.N. DCraft
The most worst customer service I have…
The most worst customer service I have ever had. You lost me as a customer. Fenty Beauty with DPD made my decision to stop using my a favourite singer’s brand. I ordered a few items and I had never received them. Some of them returned my order and both blamed each other. I will investigate my case and I will not let the things like that. Not. Definitely, I will claim for compensation because you lost my time and are me stressed. Hey people stop using this Brand and DPD both are really terrible. The main problem is, ones you have a problem with one of them, this will cause a lot of your time and big nerves. Trust me. Because the customer service is under any criticism.
Mary
Terrible customer service
My promised free gift for an order over a certain amount was missing. I contacted customer support who confirmed the order qualified, but that I should have added it myself to the cart before checking out. The advert both on their website clearly stated (no code needed) nor any information in the small print stating that it had to be added. It's not ok to 'blame the customer'. I will not recommend and will not buy their products again. For me they are now on a list of companies that I do not buy from. There are plenty of alternative products on the market which are just as good.
CA
Never receive my order
Never receive my order. So I ordered lip liner , but before they asked me for my adres and information , they automatically check out and took money from my card , and used my old address , when I wrote them they said it's not possible to change it. When I wanted to speak with some manager they suddenly send me coupon that I can order my lip liner for my new adres , and second time made minus 10 dollars for tax or delivery on my account(plus the product), but even second time I didn't receive my lip liner , so all together I spend over 50 dollars for lip liner I never got. Amazing. Thank you.
Tereza Pavlu
Here is an example of the latest letter…
Here is an example of the latest letter I have written to AI Fenty beauty customer services. I have written over 10 letters; they have not delivered my order, did not provide an order confirmation, but have taken the money from my bank. They will not refund me, and round in circles we go! so I now have to raise a formal dispute thru my bank and report them to the ombudsman . I will not attempt to shopOn this site again. Dear Dri,I am writing regarding my missing order and the £59 payment made on 16 September 2025. I am surprised that you continue to insist this payment was cancelled. I have provided documented evidence from my bank confirming that the amount of £59 was successfully deducted from my account.After speaking with my bank this morning, they have also provided me with the Authorisation Number: 361163 for this transaction. Given this confirmation, it is unacceptable to receive further communication from you stating that the payment was cancelled.Please arrange for an immediate refund of the £59 you owe me. If I do not receive confirmation of this refund promptly, I will have no choice but to initiate a formal dispute process with my bank.Yours sincerely,Sharla Franklin
Sharla Franklin
A1 Customer Service no cap!
I'm not a bot! I ordered some make up for my girlfriend and I was so stressed out after choosing a wrong shipping address. The customer service (Melanie S) was really helpful. Cancellations aren't allowed on orders but she gave me 200 USD worth of store credit which was the cost of my initial order. I don't think any other company would do this. Thank you so much Melanie! Made my day fr
Kemikal Kris
Amazing products and fantastic customer…
Amazing products and fantastic customer service. big shout out to Monshique in the customer service department for her quick help❤️
Paige Jones
This is from the UK as there doesn't…
This is from the UK as there doesn't appear to be a Fenty beauty UK option.I've had a package left outside (very uncommon in the UK) and I live on a terrace street so it's practically on the pavement. The package was gone when I got home and I've reported it to both DPD and Fenty and I'm being passed between the two with no resolution and very little communication.I attached the POD which was a photo of it being left unattended in plain view to the original request which should have been the end of it. It's been nearly two weeks now. This is really bad customer service.
Victoria Prescott
Be careful
I placed two orders a month ago. I have never received paid products. Customer service is not helpful.
Ivyari
I wouldn’t use this company again
The products I ordered didn’t arrive because of the incomplete delivery address they instructed to the delivery company, and the product was returned to the company in the end because they didn’t sort this out quickly. I have received a refund but the price of the product has changed and they didn’t give me any compensation for it.
Kibo
If I could give it zero stars I would
I honestly wish I read the reviews before purchasing from their website. The customer service is absolutely awful. Their website processed an order without my authorisation (through the SHOP platform)I went back to check the basket and it did it again - so two orders within the space of 1 minute. They refused to cancel it claiming it was being processed…. At 22:45 at night!Their phone number doesn’t work. Their chat is full of bots and useless individuals who have a scriptHonestly the worst service ever! And after all that - the so called next day dispatch hasn’t even happened and the tracking is showing still as ordered. Absolute joke!
PB
What an absolutely disgusting website
What an absolutely disgusting website. I received 3 dishtowel looking tops. Ordered 3 completely different ones with flowers and they are all very necks with crap material which don't even resemble anything at all from the website. Absolutely disgusting! Just emailed them. Let's see if I hear back!
Sharon Edwards
BELIEVE THE BAD REVIEWS!!
Signed up for text/email to get a discount and when I copy/paste the code to apply it to my order the next thing that happens I get an order confirmation at full price. I didn't get a chance to review my order at all. Customer service basically said awww better luck next time, check your order more carefully. "Good vibes". WOW. Believe the bad reviews! It's too late for me. Hopefully my order arrives ok so I never have to deal with this company again.
Kathy Hollenbeck
