The process is more complicated than it…
The process is more complicated than it needs to be. Multiple logins. Too many clicks. Site is not intuitive.
customer
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Fetch Pet Rx
2.811 reviews
Last reviewed: Mar 8, 2026Do you agree with Fetch Pet Rx's TrustScore? Voice your opinion today and hear what 11 customers have already said.
www.fetchpetrx.comMember since Mar 2026
Fetch Pet Rx is an online company. Based on 11 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed March 8, 2026.
Customer Reviews
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11 reviews
No receipts with meds.
I had no problem with your rx dept. But the last three times I did NOT get a receipt for my meds. I always g ok ts a receipt with the meds but not recently. This makes it impossible to get a claim from fetch because they need to see my receipt. Otherwise I do like this pet rx.
Sandra
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Worse
Worse. Is trash if I can even upload the bill to claim it. Every time I have tried its in a form or a link. Wtf
Yaw Osei
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PET friendly
Very good with getting Miranda's meds to her.
John Geary
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Date change for auto ship
Per my pet's vet I needed to double up on her Rx, leaving me with less daily dosages. I was not able to back track the new online order so I called the 800 provided in your Fetch Rx emails. I was greeted in a courteous and polite manner, and helped to insure I would receive my pup's Rx sooner than already scheduled.
Maria
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Makes my life much simpler & of course…
Makes my life much simpler & of course appreciate the cost savings
CHRISTY
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First Time Order
This was my time ordering from fetch RX . My order was easy to put in, and everything came back correct to my home. I will be ordering again in the future . Mrs, Mitchell
lindak lymon
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No prescriptions and no refund received. …
I ordered from FetchRx in mid December and mailed in my scripts. After a month, they had still not received my scripts. I called to have the order cancelled and funds refunded. After several phone calls on each being told I’d have the funds in 3-5 business days, I STILL have no received a refund. Is this any way to run a business?
Amelia
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Do not recommend for anything urgent!
Do not recommend for anything remotely urgent.My order was sitting for 6 days after prescription approval "Pending Fulfillment". Apparently one of the items was backordered, which blocked the entire shipment. Most companies would ship the available items automatically. Reply to their reply below:The order did arrive, just late. There is nothing for you to do now unless you have a time machine.Instead I had to contact customer service, who have escalated it to their manager, and might take an additional 2 days for them to remove whatever the blocking item is, plus probably at least 1 additional day to fulfill after that before actually shipping.
D
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Fetch Pet RX Horrible to Deal with
I found dealing with Fetch Pet RX horrible. You have to call them after your prescription ships to obtain an invoice so you can file with insurance. With today's technology you would think an invoice is attached to the order. I was getting Vetsulin for my diabetic dog which was supposed to be shipped next day air (according to their website) and even though the website as of today states it will be shipped next day air it seems there was a policy change. I received prescription medicine (Vetoryl) shipped in a US Mail bubble envelope with the boxes smashed inside the envelope and one of the blister packs out of the box. They are difficult to deal with and require way more actual phone calls than it should to accomplish anything. They are not the lowest price and often have hidden charges. When you call customer service it is nothing more than excuse after excuse. 11/20 I called about the Vetsulin not coming next day air and was told the website had not been updated. Well as of today it still states vaccines and temperature controlled medicine ships next day air. i would never use Fetch Pet RX again. They lost a customer that spent over $400 a month on prescriptions for my dog with Cushings and Diabetes. My only recommendation for FetchPet RX is to avoid at all cost.
Cindy S
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False Advertisement
Their website shows that they are "Lowest Price Guarantee". I check their Simparica Trio price for a dog 22-44lb. It was $205 for six months supply. I am buying it at Pet Bucket for $93. So, I chatted with their rep if they would honor the lowest price. The rep said no, they will not. The reasoning was that they only honor normal prices, not discounted. Makes no sense to me, and it is false advertising. I have a transcript of the conversation, but I cannot post here a link from google drive.
Pasha Gleyzer
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Cite this page
According to TrustPlane, Fetch Pet Rx has a 2.8/5 rating based on 11 verified reviews as of April 2026. Source: trustplane.app/company/www-fetchpetrx-com