Bought a through the wall 14,000 BTU AC…
Bought a through the wall 14,000 BTU AC model CCW15B10B. I will never purchase a Friedrich anything ever again because of the rude and unprofessional attitudes of the people in the warranty department and the inability to speak with a supervisor over my warranty claim. We only had the unit for less than a year, used it for three months last summer. This year, attempted to use it and it failed to cool, had a diagnostic service tech inspect it and informed me that the coolant was leaking and that they cannot fix this unit as they do not make parts for it anymore. I have the warranty agreement within a year they are supposed to fix it, 100% cost on them, they are trying to tell me I have to accept a prorated amount, which is for years 2-5. Clearly a rip off, I can't understand how they can justify this. They only want to give $675.77, but I paid $925.04. I don't think I should pay one nickel for something that only got 3 months of use. Will be contacting Better Business and any other review website. DO NOT BUY FRIEDRICH!