Gold's Gym is an online company. Based on 36 reviews on TrustPlane, it has an average rating of 1.7 out of 5 stars. Last reviewed February 6, 2026.
Absolutely atrocious experiences with Gold’s Gym. Horrendous customer service with blatant lies from them. Pool being worked on with no notice on their website. Their solution is to drive 20 minutes to their other location.
Outstanding gym, great facilities and great service.Absolutely recommend.
Disrespect real woman
Not a safe gym for real women. They allow men in the women's locker rooms.
Nothing says “great gym experience” like sharing the women’s locker room with biological men. Thanks, Gold’s Gym, for redefining privacy and comfort in such a "progressive" way. Exactly what every woman hopes for after a workout.
This gym shamefully puts women's lives at risk by pandering to a violent convicted domestic abuser, who repeatedly used the women's locker room and deliberately made women feel violated and threatened. This gym not only did nothing to rectify this shameful situation, it also discriminated against the victim.
I will never ever refer them or walk through their doors. This company is unethical and perverse. A company that can not protect women’s spaces in not a company I will ever refer or do business with. Shame on your company for making women fearful! I hope you go bankrupt
Gym that doesnt support women and our safe spaces is a negative star for me. Ladies take your business elsewhere where your privacy and dignity is respected. We don’t need men in lipstick and dresses in our vulnerable spaces. This is a gym with no backbone and could care less about their female patrons.
Awful. No integrity. No safe spaces for women. This facility allows biological fully intact males into women's locker rooms. An actual WOMAN was thrown out and had her membership revoked for voicing her concerns about a male gawking at her while she was naked in the locker room. AVOID this place!!!
I was looking for a gym and saw on social media that this gym allows men in women’s restrooms. Women want to feel safe in their gyms.
It is impossible to cancel, I went to the gym they day you can not process it personally, they gave me a link, which did not work cause it kept saying “under construction” so I called and they said it will take 30 days to cancel, and still I got charged annual fee that was within few days after I called and monthly fee, even tho I tried for couple of months to cancel!
The gym is supposed to open at 7am on weekends but they can't seem to get reliable people to open the facility. Again I was there at 7am and not only was the facility not open but after waiting 40 minutes no one arrived and we were all outside waiting for someone that never showed up. I left as others stayed to see what happens. This has been happening since February this year with staff being late. This a a newer gym with a lot of issues something I never encountered at planet fitness. Time for a change
Scammed me with unauthorized charges and then tried to charge me again and then yet again to cancel. Total run-around trying to get reasonable answers on anything and tried to pass the buck every time. Annoying, scammy experience and I never even set foot in their gym and they still trying to get away with this. This is for the Glendale, CA location.
I do not understand how the quality control of goldgym is so deegrated until especially in indonesia it became a scamming organisation selling memberships, and one week later they anounce the closedown of their one of their franchises. I lost in 2 year 400$ by scamming and they blame it on the staff. Maintainance is below stamdard that normally very good like i see in many other countries. Eventhough my lifetime favorite Gym, i hope that the under qualified, non competent managements who have only one goal, take as much money as possible will be investigated and the Gold Gym Gold standard is guaranteed worldwide. Gold Gym forever but not in indonesia.
Too many out-of-shape guys standing around doing more group chat, chuckle heading & hanging out than working out. Particularly with the groups of guys going station to station with an Emotional Support Bro or 3, so they can Bromance between Brotations. This is where the vast majority of the loud obnoxious distracting disruptive Excessive Noise that makes the place absolutely unbearable to work out in comes from. Always the mutants with the twiggy lil bird legs too. Sometimes they have buffed torsos because they only work their upper body up. Sometimes they have big protruding third trimester pregnancy pot bellies. Sometimes they're entire body is a bag of bones, but the loud mouths who make Golds terrible by droning on in a Hundred Yard Voice the entire time they're here always have twiggy lil bird legs.
GOLDS AUS is beyond a joke, you pay though their app and for what ever reason doest go through and the fee keeps going up due to the app failing. If you need to place your membership on hold just cancel it as their payment system will screw you over !!!
Impossible to contact their customer service. Do they even have one?
Friendly customer service helping me
Scam. Impossible to cancel, very difficult to get through to customer service. Buckle up for hours of wasted time dealing with trained filibusters, the longer they stall, the more fees they charge. I even heard from a friend he canceled, has their confirmation email, and still got charged afterwards.
I had super good experience with cancelling membership,manager Roger is very helpfull!!everything is about comunication ,gym is great ,many machines,open times ...
According to TrustPlane, Gold's Gym has a 1.7/5 rating based on 36 verified reviews as of February 2026. Source: trustplane.app/company/www-goldsgym-com
