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Home Warranty of America is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed March 7, 2026.
5 days are a long time to go without hot water. I had to pay$770.00 it of pocket. The water heater installed is damaged. I would like somebody from customer service to call me at 925-922-0100. Thank you, Bruce Chamberlin.
The technician was very professional in fixing my garbage disposal, and he did in a timely manner on the same day of my appointment.
I appreciate the responsiveness and quick turnaround that HWA provides when submitting a claim online. In my opinion, submitting the claim online may be quicker than picking up the phone to submit the claim online. To date, I have been extremely please with the service I've received from HWA.
I had a very knowledgeable technician who explained everything and took care of the problem quickly. Further I used my home warranty and when I called in to verify the appointment they were actually able to come a day earlier and at a more convenient time. The man who came was very professional and did not leave a mess. Thank you guys so much. I definitely will be requesting your services in the future when I need repairs and I plan on telling all my friends about you.
The company was quick to respond to getting me set up for a new water heater.
very good experience. HWA signed me the first electrician. They can’t come over within 1.5 weeks. So I called back to HWA they signed me to another electrician. He come over the next day. Fixed my issue. Which is just a small problem. But helped me a lot to get to fixed quick, did not cause more issue.
Leslie was kind and understanding and was able to provide an acceptable solution to the issue.
Very nice and professional
Te young man Rasheed was very professional and did the job well for me. He was polite, respectful and I can’t say enough about him. I am very appreciative of his work ethic!
All the work needed on my home was not approved yet it was all the same work. The house needed 3 new fuses replaced and only 2 were approved. So on that I had to pay an extra $160 dollars plus the $85 dollars service fee. My total out of pocket was $245 . When I paid almost $600 dollars for the plan . Will be looking for a better home warranty company in the future.
Awesome experience with the online request as well as the vendor
Gentleman was very nice. I am now trying to print a copy of the plan but it will not load. I cannot get it to open from the emailH Grant
Fast response.
The maintenance guy was fast and efficient. He was very professional.
To start with no one called or emailed me when I did not agree with the offer I was given for my claim. All I received was an email to ask if I could rate the person who was to have contacted me. When I finally did ahold of someone and explained why I did not agree I was told they would offer me a wholesale price for the dishwasher and not replace the dishwasher outright. The price they are willing to pay me will not even cover a basic dishwasher at a retail location. I have paid every month for 10 years for this coverage and when I need it I don't get things covered. Extremely frustrated with the lack of customer service and lack of comprehension for customer..
Good company!I just renew the contract .
We're still waiting for someone to come and fix our furnace. My husband is 73 years old and I am 64 and it is pretty darn cold and still no technician has come or contacted us and it's been over 24 hours since the ticket had been called in or I had called it in. And yes, it'll be a little bit warmer tomorrow but it's still very cold in my house and we need our furnace fixed. I chose this company because it had good reviews. This is the first time I made a claim. Yes I am a new customer that have only been with you a few months but I had no idea my furnace was going to break down but I should still receive the service that I am paying for. I'm cold. I'm tired and I want my furnace fixed. I received a email this morning telling me that they are working on it. They can't find a technician but that's been it and they thanked me for my patience. Well, my patience is wearing thin. I have to work tomorrow so I can't be waiting on a technician to contact me. I need to be able to work and keep my bills paid but I still need my furnace fixed as well so I need somebody to please take action and get our furnace fixed and get it fixed expediently. Thank you
REP WANTS TO CHARGE ANOTHER ERVICE CALL FOR SAME TEXH TO COME BACK AND INSTALL NEW DISPOSAL
The vendor was overbooked and not able to get to us during our 3pm-7pm window and HWA never called or texted me to notify me. I had to call the vendor to find that out.
Professional !!
According to TrustPlane, Home Warranty of America has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-hwahomewarranty-com
