Do you agree with Hyatt Hotels's TrustScore? Voice your opinion today and hear what 278 customers have already said.
Hyatt Hotels is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.8 out of 5 stars. Last reviewed February 28, 2026.
I stayed here one time. The stay was comfortable enough for what I paid to stay there. Since that stay I continue to get phone calls, texts and emails even though I continue to ask to be removed and ask to unsubscribe!!
THIS IS DISGUSTING Hyatt Ziva Cancun has dolphins in small tanksTHIS IS DISGUSTING behaviour from a world leading premium brandDolphins swim many many miles in the ocean & away from loud music & flashing lights. They SHould be in the ocean, not in a tiny pool for tourists. Get them out
Hyatt runs a Best Rate Guarantee program where they guarantee under a published online policy to offer better, cheaper rates by 20% if you can prove a cheaper rate exists within 24 hours.THIS IS A SCAM. Do not buy directly from the Hyatt website, assuming any level of price protection. Quite disappointing given the strength of their brand.I received two responses from the 'Best Rate Guarantee Specialists' stating that the price was not lower, even though I had proven it was. By the second review, the prices had increased.If only I had checked reviews before I made the purchase....First response: 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is lower than what is being offered on the website you have indicated. As a result, your claim cannot be validated.'TO WHICH I PROVIDE BOTH BEFORE AND AFTER PRICING.Second response 'Thank you for your interest in our Best Rate Guarantee program. After researching the rate details you have provided, I have found that the Hyatt.com rate you have booked is the same as what is being offered on the website you have indicated. Screenshots of our findings are attached. As a result, your claim cannot be validated.' A DAY AFTER THE FIRST BY WHICH TIME THE COMPETITIVE PRICE HAD INCREASED
Wonderful experience at their property in Kathmandu. It was Hyatt Centric in which the services were really Great.
We have just stayed at the Hyatt Place at Heathrow airport, the rooms were excellent, clean and tidy. We had dinner on site only a bar meal in the bar area, although a little expensive was good quality. The staff from the desk to the bar staff were superb, would definitely stay again
They don't hold their hotel managers responsible, they can basically say and do what they want with no consequences.
We were at the Hyatt in Houston NW Freeway. The hotel had no restaurant. The free breakfast was actually pretty good with different foods every day. The hotel is older with no obvious recent updates, but is clean. Housekeeping did a good job every day cleaning the room and making the beds. One big problem was if you are sitting watching TV and not moving much, the lights and tv shut off. Apparently, there is a motion sensor. It stays off several minutes before you can turn it back on. It was extremely irritating as I was preparing to instruct a class the next day and reviewing my materials.
This is a very central hotel. great facilities, swimming pool and serves. Breakfast queue can be long (if you don't know how it works). Otherwise its an excellent hotel
We stayed at the Grand Hyatt Dubai during the Christmas holidays. My feedback regarding the reception and deposit handling process is negative.I checked out of the Grand Hyatt Dubai 21 days ago and have not yet received a refund for my deposit. I am concerned about the status of this refund.We made our first reservation from December 15 to December 24, which was paid through Booking.com. However, there was an issue with my booking for the extension from December 24 to December 25. Therefore, on December 21, I went to the reception and paid with a different card.On December 24, 2025, I was informed at reception that my reservation for December 21 canceled without explanation. However, the payment was charged to my second card. My husband then booked a room through booking.com and paid for the extension from December 24 to December 25.When we checked out on December 25, the receptionist informed us that the canceled payment would be refunded as a deposit between 6 and 10 days.I have already contacted my banks and called the Grand Hyatt Dubai three times to follow up on this issue, but I still have not received any payment. The only information I have received is that the payment has released, but I have not yet received it.My husband hasn't received any payment either.
I was supposed to go to Hyatt vivid in March but they won't be open. I received no communication, but the friends I booked with did and were transferred to secrets royal beach with an upgraded room with a swim out pool FOR THE SAME VALUE. They refuse to do the same for me and my husband or even to get us to that resort without charging an extra $4500 to be with our four other friends. I've been on calls for a week straight with customer service just being transferred around. My friends are stressed. I'm stressed. I've called at least six numbers and have spent five hours on the phone today alone (8am-1pm). I'm even on hold right now. Yet I've gotten borderline nothing. They never even notified me the resort wouldn't be open. I had to hear about it from a third party.
Hyatt Alua Suites in Fuertaventura is awful. The hotel and rooms are dirty and the whole place could do with a deep clean. Our room had been flooded and the bedroom wall was patched. The room was dated. The crockery is all chipped and there was broken glass in the dining area at breakfast time. The food is awful. The vegetables are all waterlogged and soggy and the rest of the food is cold. For the money we paid, this hotel is a disgrace. The internet sucks!
My wife and I are in our 70's. The reason why we were there was because I had an MRI done at 10PM last night, then A hearing test this morning. I really do not know what points are or do we ues points. We reside in fredericksburg va and we have to use a hotel because just between fredericksburg and fairfax is difficult. I read the policy of Hyatt and they said they wanted to know with in 48 hours of any issues. You suggest using some points in exchange for money I guess. If points are the same as money is the reason other hotels use a credit on their credit card. By the way, my credit card has an interest rate of 7.9% and they use no points. years ago I had to inspect a senior apartment building where the temps dropps too low for the seniors and a bus had to be arranged to evacuate the entire building. Upon receiving your suggestion I looked up what virginia law requires and found the following: AI OverviewFairfax County doesn't have a single "Health Dept." rule for hotel temps, but Virginia law requires heating to maintain at least 68°F at night and 72°F when residents (guests) are awake, unless it's extremely cold outside, with some rules mentioning 65-80°F ranges.My bedroom at home is close to 72 every night and thats fine. But at 3am this morning my wife woke and said I am so cold I cannot sleep. I know it was below 60. I said I am too and asked, didn't that guy fix this heat. She said I was up till 3am and it was fine but somethingn must have happened again because this is way to cold. I said well it is 32 degrees outside. She looked for extra blankets and from my first aid knew that staying close in bed could keep two people warmer. I did put on my winter jacket and got close to her to keep her warm.
We are staying at the Hyatt hotel in Fuerteventura. 9th to the 16th of December 2025.I have repeatedly, asked management to keep the fire exit, in the restaurant clear. All they do is change the type of obstruction. First night was a pram inside. I asked the owner, if I could move it. Second night same pram and a mobility scooter outside. Third night, they rearranged the tables, to put one right at the exit. I just don't know what to say. This is on the back of Goa fire. Which killed 25.I took photos of obstructions.
Timeshare is a scam.
We had an amazing stay at Hyatt Sukhumvit Bangkok. Location is central and everything about the hotel was perfect - ambience, facilities, amenities. Above all the friendly staff, always obliging and helpful.A huge thank to Zha and her team. She is an asset to your hotel! Breakfast service was impeccable!
Having retired in 2013 & travelling extensively for the last 12 years.Hyatt Hotels are without a doubt a 2* star Hotel/Resort chain masquerading as a 4/5* chain.Consistently their hotels & hospitality lets you down when you are staying with them.The UVC a separate part of Hyatt is nothing but a con & you should avoid it at all costs.Marriott,Accor,Hilton & IHG are by far the better option.Hyatts 1.9 rating just speaks for itself, the management & staff at every Hotel/Resort basically just sweep complaints under the carpet & are not interested in what the Guests have to say or their safety.GO ELSEWHERE
World of Hyatt and UVC join forces to deceive customers and advertise false promises. We have consistently been disappointed with our reservations, abandoned on the property without rooms for hours, promised upgrades that were never fulfilled, and misled into believing it would get better. It never does. AVOID BUYING INTO THIS VACATION CLUB.
Review of Unlimited Vacation Club — Avoid This ServiceOur experience with Unlimited Vacation Club has been deeply disappointing and, in our view, highly misleading. What was presented as a simple and flexible travel opportunity quickly turned into a series of withheld details, contradictory information, and shifting conditions.During a two-hour presentation in January 2025, we were offered a travel certificate as an alternative to becoming full members. We initially declined because we had no intention of traveling in 2025. The sales representative then assured us — clearly and repeatedly — that we would have two full years to use the certificate. Based on that assurance, we accepted.What we were not told is that we had only five days to cancel the certificate. We discovered this fact in November 2025 — far too late to act on it.Throughout the year, we called multiple times to confirm that the certificate had been activated. Every single time, a different agent told us it was already activated and that everything was fine.Last week, we finally learned the truth:The certificate was never activated.We must travel before January 2026 or the certificate becomes invalid — not the two years we were promised.New conditions were added, including a required 2-to-4-hour sales presentation to join Unlimited Vacation Club.We have been calling repeatedly to request a refund, but we are still waiting for a resolution.After reading other travelers’ reviews, it is clear that our experience is not unique. The pattern is consistent: crucial information withheld, inconsistent answers from staff, and conditions that change over time.Our strong recommendation: avoid Unlimited Vacation Club.If you do not want to deal with misleading sales tactics, unclear terms, or unexpected obligations, do not get involved with this program. The risk of being trapped in a situation you did not agree to is simply too high.
The Hyatt place north advertises they have food and a bar. That is a joke. No food available- so Uber Eats is your option - and the bar is a shelf behind the front desk with a few beers in display. The entire places stinks like it’s been saturated with some super chemical deodorant. The gym is falling apart. There is a pelaton with only clip in pedals. And the adjust levers as mostly broken. The free weight had 3 of the 20 only. The rooms while modern looking also stink and gave me a headache , plus the hallways have zero insulation. The staff were useless and rude all at the same time. Stay away from these places. Yah you can save some money, but it’s a huge difference in how you feel and enjoy the place. The bed however was decent.
Most likely this review might be taken down, but I still want to share my experience.Hyatt has a subsidiary called Hyatt Vacation Club, and unfortunately, there’s no proper place online to leave a review about them.During the sales process, their representatives were not transparent — a lot of important details were hidden or misrepresented. Later, when I tried to cancel the membership and was even willing to leave my down payment with them, I was transferred between departments endlessly. One team would promise to call back, another would say “it’s not our department,” and eventually you end up on a line that no one ever answers.It feels completely unprofessional and misleading. I truly believe Hyatt should take responsibility for how their affiliated company treats customers.
According to TrustPlane, Hyatt Hotels has a 1.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-hyatt-com
