I recently rewrote a contract and it was easy with Khimerly's assitance.
I recently had an outstanding experience with Ionis, and I especially want to recognize Khimberly for her exceptional help. From start to finish, the support I received was professional, attentive, and genuinely helpful.Khimberly took the time to understand my concerns and walked me through every step with patience and clarity. She answered all my questions, provided thoughtful solutions, and made sure I felt confident and supported throughout the process. Her communication skills and positive attitude really set the tone for a stress-free experience.Thanks to Khimberly, what could’ve been a confusing situation was smooth and reassuring. I truly appreciate her dedication and would highly recommend Ionis — especially if you get to work with Khimberly!
Rewind Time
From Customer Support to Criminal Trespass Warning
Our recent experience with IONOS was extremely troubling.After discovering that domains matching our exact legal names had been registered and redirected, we contacted IONOS seeking guidance. An IONOS representative provided us with the Philadelphia office address and instructed us to appear with government-issued identification so the matter could be reviewed.We followed those instructions precisely. We presented official ID, were cleared by building security, and were escorted into the lobby. We were polite, cooperative, and attempting to resolve the situation in good faith.Instead of assistance, we later received a letter from IONOS’ attorney titled “Permanent Ban from IONOS Property and Premises.”The letter states:“You are strictly forbidden from entering any part of the property.”“Any attempt to enter the premises will be treated as criminal trespass.”“We will contact building security and the Philadelphia Police Department immediately.”It further states that “Any correspondence of any kind directed to IONOS… will be ignored.”We appeared only because an IONOS employee directed us to do so. Escalating that visit into a permanent ban and criminal warning — rather than engaging constructively — was disproportionate and deeply disappointing.IONOS has taken the position that this matter is solely between us and another customer, despite the domains being registered and managed through their platform.As small business owners, we expected professionalism, clarity, and accountability. Instead, we were met with hostility and a refusal to engage.We stand by the facts of what occurred.
U.S.-based business
Communication
Communication, skill, kindness, greatness made my experience great !
Mark Lavallee
Representative was amazing he solved my…
Representative was amazing he solved my issue immediately upon request and was very knowledgeable and friendly.
Tesfaldet Yohannes
he was great
he was great
Mark Rose
Robbie was outstanding
Robbie was outstanding, he went above and beyond the service I received prior to speaking with him. He understood the situation and acted liked he cared and delivered your services in a professional manner. He called me back and stayed on the phone until I was able to tend to the manner. If it wasn't for him I would have stop and gone to go daddy for assistance.
Cecil Casey
This people are the best!!!
This people are the best!!!
Faruk Music
He was very patient and easy to follow
He was very patient and easy to follow. Its been sometime since I worked on my site and there were many new features. Without his skill and expertise I would not have been able to complete the needed tools alone. I recommend working with Josh to anyone customer!! Thanks, Josh
SMN Support Team
great service
great service
Pushap Goyal
Miguels' great customer service
Miguel answered my questions, and made sure I understood next steps.
stillripples
My honest feedback on Ionos is just…
My honest feedback on Ionos is just don't use it because you're going to get disappointed, what a scam. They have empty promises, they'll tell you something today and then change it the next day. I’ve tried hosting providers like Hostinger,Dreamhost etc. And I've never had it bad this way.When I first purchased the web builder, I did not like it and decided to request for a refund few days later after realizing it's too basic and couldn't meet any of my requirements. After making a request, I had to keep on doing it again and again because the support team was terribly slow. They tried to convince me to take a 13 month WordPress Hosting plan and even agreed on it since it was going to be had the same price as the last one. A month later they started charging me breaking their promise that they have admitted me to a different hosting plan. I reach out to them to stop and they denied it, I had to provide numerous printed email pdf and screenshots of the agreement including bank statements. They still denied it and said it was going to be impossible for them to manually put me in a different hosting plan.I asked for a refund again and they promised they were no longer going to charge me but going to cancel the contract but it's still going to be working until the end of the term. A month later they deleted my data and everything including the website and emails. I had to be left with customers asking me questions with the data having no way to recover it again. I decided to consistently reach out to them, till this day they hadn't said anything back.Avoid this scammers at all cost.This is my contract number: 109427107
Thabiso Mtshali
I had THE most helpful customer…
I had THE most helpful customer services rep but forgot his name so check my account. So knowledgeable, talked to me as a person not as an idiot... GD I wish I could type fast enough to get his name down! Records should show who helped my dumbass... again.... SO HELPFUL, and great at explaining everything. Man deserves a raise or a beer... or both
Scott Brabec
Maria @ IONOS
Dear IONOS Team,I would like to take a moment to formally recognize Maria for the exceptional support she provided. She was extremely polite, patient, and professional throughout the entire interaction. Most importantly, she did not let the matter go unresolved — she stayed engaged until every request was fully addressed and taken care of.Her level of commitment and customer focus truly reflects positively on IONOS. Maria is clearly a great value addition to your organization, and team members like her should be recognized and well taken care of.Thank you for maintaining such high standards of service.
IONOS Customer
Needed to call in and handle some…
Needed to call in and handle some billing issues. Everything taken care of quickly and courteously.
Ronald Johnson
IONOS I setup a VPS Email sever
Under advice from IONOS I setup a VPS with PLESK for email to find the ip adddress was blacklist on all the spam filters. This led to my email not been delivered the support was terible. Setup with a new hosting company the issue was fixed overnight.
RC Model Aircraft
amazing site all went very well
amazing site all went very well
Donald Morrell
My Customer Service rep was amazing
My Customer Service rep was amazing with help me resolve my auto renewal issue. I had turned off auto renewal last year but was still charged today $160 and freaked out! He helped by canceling the invoice and turning off the domains attached to account. Doing a business rebrand and new name change.
Nichole Williams
Unless it comes back to bite me later
Unless it comes back to bite me later, they have cheaper domains.
Lee Thornton
Customer Support Was Very Patient
I needed to move a domain from one account to another. Customer support was very patient as I navigated between two email accounts. He provided outstanding service.
Sincere thanks,
Professor DeCarlo
Coach Decarlo Eskridge
Customer Support Was Very Patient
I needed to move a domain from one account to another. Customer support was very patient as I navigated between two email accounts. He provided outstanding service. Sincere thanks,Professor DeCarlo
Coach Decarlo Eskridge
