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Johnhancocktravel is an online company. Based on 6 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed August 6, 2024.
Hassle. Avoid . To much paperwork, to many demands, to many time you have to submitted . Just not professional. They just looking for anything to not to pay you. You sent them receipt's sign / stamp by dr and they will not except them . The fact you paid cash that doesn’t count for them they demand credit card receipts!!!! Avoid !More that month hassle and not a penny Expensive and not dependable. Sedgwick hassle.
Denied claim from U.K. air traffic control shutdown on 8/28, saying it wasn't an unforeseen event. Technically it is not included in their extremely narrow description of unforeseen events. But don't rely on John Hancock to cover you for delays and cancelations, you've been warned. Their underwriter didn't even do the processing, but handed me off the Sedgwick. The claims person Pauline did not return my call to answer my questions. Had to complete the claim 3 times online because it deleted after time limit passed, no way to save work. Won't be using Hancock or Starr or Sedgwick again.
Keep asking for more documents. Do bot recommend.
Submitted travel claim in january 2022 for a trip cancellation all communications are initated by me they sold the policy to sevencorners and they still havent even got to my claim i was told that claims arent reviewed for atleast 76 days so i will not know for another 3weeks if i need more documentation if i submitted the correct documentation and then will i have to wait another 76 days if theor is an additional paperwork needed
REFUSES to Reply to BBB, NCDOI, an Idaho Dept. of Insurance. Evidence of their intent to fraud is more than abundant and they refuse to answer to any consumer oversight groups! SCAM Company - At least their travel wing is!John Hancock denied two policy claims totaling $5000 claims for 7 months because they thought some "items claimed were returned to amazon." After 3 way phone calls with Amazon, 2 independent investigations with G4S Private Investigations and 72 pages of additional supporting documentation all proved they were either incorrect, incompetent, or illegally made these allegations, they changed their denial reason. After changing their denial reason after this being their reason for 7 months, I contacted the BBB. They said they will no longer discuss the policy directly with me because I contacted the BBB. They did not reply to the BBB's request for documents and now they will not reply to either IDOI where they are headquartered or NCDOI where I live. They have about 7 days to reply and have so far passed on 25 days to reply.Policy 50GJHT-102201
inappropriate denial of travel insurance claim with cancel for any reason supplement. Forced to abort a dream vacation to France in the middle of the night when european travel ban announced. Very disappointed. Unable to get a response, only appeal mechanism is online without speaking to a dedicated agent. No answer from the emergency number when I called them during emergency.
According to TrustPlane, Johnhancocktravel has a 1.0/5 rating based on 6 verified reviews as of April 2026. Source: trustplane.app/company/www-johnhancocktravel-com
