Great Customer Service and Delivery
Great Customer Service and Delivery
Patricia Tomascak
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Kathy Kuo Home
4.050 reviews
Last reviewed: Feb 28, 2026Do you agree with Kathy Kuo Home's TrustScore? Voice your opinion today and hear what 3,289 customers have already said.
www.kathykuohome.comMember since Mar 2026
Kathy Kuo Home is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Best of the Best!
I love Kathy Kuo Home furniture! The quality of the furniture is exceptional along with their customer service. I recently built a new home and have furnished it almost exclusively from KKH. I wish they could ship more quickly, but that is par for the course these days. They always provide great delivery status communication as do the delivery services with whom they have contracted.
Kathy Garst
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WRONG DINIELLE COFFEE TABLE DELIVERED ON FEBRUARY 17, 2026 TO ME.
Wrong table & delivery men said they could not open the box from Kathy Kuo -How can this happen?
Paula Fuhrmann
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The table came in excellent condition…
The table came in excellent condition that is number1.The delivery team knew exactly what they were doing attaching the top to the base number two.They were efficient, quick and tidy number3.
Nancy Hill
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If I could give zero stars I would
If I could give zero stars I would. This company is a SCAM. They charge a lot of money for products that take weeks to even leave their warehouse. We placed an order almost 3 weeks ago- an IN STOCK ITEM- that I was promised arrival by 2/21. After speaking with a supervisor, Sean, I was told they would ship the item by the EOD on 2/19 or first thing 2.20. The item wasn't "shipped" until 2/20 from Texas to New York. It is 2/24 and the item is still "awaiting pickup"I am now being told it will take another 2-3 weeks to arrive to their warehouse before scheduling a delivery date???? Absolutely f**king ridiculous. You can't get in touch w a single person over there- even with direct phone lines and email addresses. No one answers unless you call the claims department. I'm so over this company already, and as someone in the trade, I expected a much better experience than the one I got. So disappointed. 10/10 would not recommend, would never order from here again.
Jessica
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Terrific selection of furnishings and…
Terrific selection of furnishings and accessories. Items are typically available in short order. Communication with customers is excellent.
Patricia Calantoni
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return policy is awful
return policy is awful
Lauren Prangley
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I want to commend the team who…
I want to commend the team who represents Kathy Kuo Home and especially my claims service contact, Thessa Flores. She is patient, follows up so there are no lack of communication. Thessa represents herself and Kathy Kuo Home in the most professional way. Thank you!
Candace
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Slow Delivery
Furniture has taken over 5 months for delivery. The extra 5000.00 for a consolidated delivery was not worth the money. I can’t comment on the furniture has it has not yet arrived.
Renee Johnson
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Excellent design
Excellent design, great support staff & follow-through!
Soph D
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Cocktail table
Beautiful table! Worth the wait!
Anna Driscoll
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The product is high quality
The product is high quality
Christy Rose
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Kathy was very helpful with my…
Kathy was very helpful with my questions.
Charles Mclure
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Great service
Great communication, quick service & delivery!
paularaney
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Love the bed - amazing wood detail
Love the bed, better in person! Love the fluted detail. Very sturdy...great buy. Delivery and set up professional. Highly recommend.
SmSharp
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Very helpful via chat snd by phone as…
Very helpful via chat snd by phone as well. I had trouble relocating a rug I wanted to purchase on the website. I received efficient help.
Susan Klebanoff
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Emailed to get return # no response in…
Emailed to get return # no response in 3 days which is running into my 7 day return policy. I would never order from here again.
customer
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Excellent company!
I love your products and your design assistance. The associates are very responsive and helpful answering questions and dealing with customer service matters.
Julia
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Ordered in the phone
Ordered in the phone. The Customer Service representative was helpful and efficient. Received the order within 3 weeks and came is perfect condition. Quality of the item was exceptional. Could not be happier with this purchase.
Lisa Carbone
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Happy with order
Happy with order, customer service and delivery
Suzy Nolan
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Cite this page
According to TrustPlane, Kathy Kuo Home has a 4.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-kathykuohome-com