Do you agree with kpopmart.com's TrustScore? Voice your opinion today and hear what 77 customers have already said.
kpopmart.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed May 9, 2025.
Lots of hidden costs, inexisting customer service that will not help at all. Order never received, but not even a proposal to investigate even if it's their contractual obligation to be liable in case of default of the transporter. Don't recommand : there are a lot of way better kpop merch sites out there, beware of this one !
Ordered an item from them which was reasonably priced, but international shipping was ridiculous. Got a notification that the item was delivered but when I got home it wasn’t there. Kpopmart refused to help because I didn’t pay their insurance fee, which you have to email them to pay once you already purchase your item, and now I’m out money and no album. If you do order from them just beware of international shipping and if you don’t want to be like me, pay the extra $20 or however much for the insurance. Otherwise you get rude responses from their customer service. I still think adding the insurance as an option when submitting the order would be a lot better and save everyone the headache, just a suggestion.
Unlike what some say, Kpopmart is NOT a scam. I’ve made international purchases several times, and each time the shipping has been VERY quick and they pack the items REALLY good. Merch arrives in great shape. I HIGHLY recommend them.
Really bad international shipping!I pre-ordered an album for 14€ and payed 70€ in the end because of customs etc…. The album arrived two weeks later than expected and was damaged on the sides. The poster inside arrived with a really bad tear too…I think this website is really nicely priced for in-country orders but international shipping (Germany specifically) was catastrophic with no tracking code either, so I wasn’t sure if it would even arrive after a while…
I have pre-ordered from kpopmart twice and it has been a 3 set ATEEZ order both times. They ship around 3-4 days after the album release which is quite fast in my opinion seeing as the amount of orders they get is a lot. I live in Sweden and it only takes 2-3 days for it to arrive at my home. The albums are always wrapped in plastic bubble wrap- a large amount as well so there's no way for it to be damaged when shipped. My newest albums were a tad bit damaged but it wasn't something you can really visibly see unless you inspect the album. I ordered ATEEZ's newest album The World on the 28th (released the 29th) and even from my very late pre-order I was lucky enough to get Mingi's signed polaroid. I've been very happy with ordering from kpopmark- I wish shipping and custom prices were lower but nothing they can do anything about. I see myself continue to purchase from them in the future and is just hoping there will be less random selected albums/more 3 sets available for ATEEZ albums as I usually want to buy all three without being afraid of doubles (Specifically Fever 1 and 2)
i was a little scared to order from here at first but i don’t regret it at all. I ordered two itzy light rings from here and they came in perfect condition and bubble wrapped like hell. it also came pretty fast considering i’m in the u.s. and it flew from korea.
I ordered the BTS 2022 season's greetings on kpopmart and it came on time, was very well packaged and not a single dent! The price was also significantly cheaper than all the other stores I looked. Highly recommend shopping here and I will be ordering more products in the future!
they're really good but one time i ordered eyes wide open by twice and got more & more instead lol
I ordered two twice lightsticks 2 days early from their restock and it came 3 days later. Very fast shipping and the packaging was also very good! It came in very good condition I will definitely order from there from now on!
i ordered a package from them. never received it, the order is untrackable, they don't respond to emails. it is a scam, pls don't fall for it. if you want to get kpop merch and can't do their official website, order from cokodive. kpopmart was supposed to be my first merch and it never arrived and i never got my money back. they will take your money and go. definitely don't recommend, stay away from them
I was a bit hesitant about ordering from here at first scared I was going to get scammed because of the half and half reviews but let me tell you!! I love this store prices for albums are good and the shipping is reasonable. My first order was 100 dollars it came within the time period albums were secure and everything. I used ups shipping as always when it came the box itself was perfect tons of tape and bubble wrap.
Very quick customer service, emailed not even 10 minutes ago and got a reply, amazing!
I normally never have any problems with kpopmart but ever since covid I have had to pay insane amount of money to customs. €25 for 4 albums, €31 for 7 albums and now I had to pay €48 customs for one single light stick. It's getting ridiculous!
I ordered 3 albums in pre-order stage, they got shipped 6 days after release date which i consider fast enough, everything was perfectly bubble wrapped and poster in cardboard tube, they send a picture of your order before shipping which is great, the customer service has been great, they always reach back within 1-24 hours, mostly i got response from them within 2 hours but it can vary, overall very satisfied with the user experience and going to shop again soon from this website.
Have made 3 orders from them and not a single problem. Shipping is fast, I like how they send you a picture of the items before, and everything has been received with no damage (everything bubble wrapped and posters in cardboard tubes). I have had problems with other websites but none with Kpopmart.
I wish the KPOPMART website allows us to write reviews because this store is honestly great. Their customer service is very responsive (I always receive a reply in a few hours). My pre-order item shipped out the next day after release, and I was even able to add another item to my order just before it was shipped because customer service processed my request so quickly. They also send photos of your order before it is shipped so you know what your order looks like. Honestly, best customer service ever! I'm so impressed, 100% would recommend.
I have ordered from this website for KPOP merchandise and even KDRAMA CDs. I even opened an email dedicated to order from this website (Which I currently am not using unless its for KPOPMART orders) I ordered very regularly, maybe 13 albums every month for about 4 months currently. It ships with very good prices, the cheapest out there! Even to places like the Middle East, where other websites stopped shipping because of the pandemic. None of my albums ever came damaged and customer support answers under 24 hours every time. It is by far the best online store I have ever tried. The delivery time is super fast, under 10 days which I find very impressive because I live over 16 hours away from Korea, overseas. They send pictures of your order before the shipment progresses and tracking information that is very up to date. It is super easy to search for products and I have found everything I buy available in the store. Very trustworthy store, seriously. I would recommend this to absolutely everyone who wants to find a good online store. I couldn't be more pleased. If you want more details if you are still not convinced or have any more questions, please leave a reply and I'll be happy to help you out. Because KPOPMART is not appreciated enough at all, it is worth it 200%.
My parents bought me the NUEST Segno World Tour for my birthday there since it was cheaper than any shop in Germany. (thought so) They paid about 80€ (with shipping) instead of 40€ for everything. Everything took a long time. Tracking said Itll arrive a few days before my birthday. It arrived on my birthday in the evening. (21:30PM) After opening it, I saw the Box with the CDs is broken. The CDs can't get inside anymore. They'll always fall out. I would never order there again. Paying this much money, waiting for such a long time and recieving it later and broken. Thanks but no.
I will admit, I will a little nervous at first because I had heard many stories about people getting scammed. But nope! Turns out there’s a fake Kpopmart that’s trying to impersonate the real one or something. Thankfully I ordered at the right one at a very cheap price. I got my treasure album a little late because of COVID-19 but everything was in great condition, carefully wrapped and everything was included! Will definitely be ordering again in the future. I would show photos as evidence if I could but im not quite sure how to do that here. Thanks Kpopmart!
My sister ordered two Nu'est albums from Kpopmarket. She received an update saying that one is not in stock, when their website claims that products added to your cart will be listed as "available to purchase," so logically, if it wasn't available, she couldn't have completed that order. With shipping, her order was about $42. Kpopmart is only refunding her $8. They claim that they had to send the package back after realizing one album wasn't in stock, which makes no sense, so they aren't refunding the shipping because they are reimbursing themselves basically. After reading some of the reviews on here about how rude and sneaky this company is, I wish we had known about this earlier.
According to TrustPlane, kpopmart.com has a 3.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-kpopmart-com
