Debbie from selffridges yesssified my…
Debbie from selffridges yesssified my lashes! Great customer service and amazing skills! Definitely coming again! Made my whole week <3
Avril D’costa
Was this helpful?
Lashify
4.650 reviews
Last reviewed: Dec 29, 2025Do you agree with Lashify's TrustScore? Voice your opinion today and hear what 998 customers have already said.
www.lashify.comMember since Mar 2026
Lashify is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed December 29, 2025.
Customer Reviews
Write a ReviewFilter:
50 reviews
Best quality lashes!
My entire family and friends have used these lashes for 3 years and we all loooove them! Best quality!! The bond is ok... Amazon offers nice options for much cheaper tho.
Lisa Buhr
Was this helpful?
I would love to buy a gift card for my…
I would love to buy a gift card for my daughter in law, but try as I might, this website just sent me in circles so I gave up. Turns out they send the purchaser the gift card, then you have to forward it to the recipient. NOWHERE does it say that, not even robot chat explains it. So each time I got to the "pay", there was no place for her email address and a message. Again, NO EXPLANATION! After 20 minutes this morning, I just gave up. I have to get to work and what should have been a 5 minute job turned out to be 20 minutes with no result. So who knows if the products are good-- - she'll have to find out on her own, I'm going to find some place else. Revolve, Nordstroms, Anthro...
Tanya
Was this helpful?
Excellent Customer Support
I am new to Lashify and lash extensions. I reached out to customer support for some issues I had and the agent was patient and knowledgeable and helped me with the selection of another type of gossamer. I feel confident with all the types of gossamers available I will find the one that fits my coloring, lifestyle and desired appearance.
Kayren
Was this helpful?
Invest in joy!!
The community is what makes Lashify what it really is. The amazing customer service, helpful guides and tutorials and the supportive/positive online Facebook community just compliments the beautiful products. Yes, they are more pricey than other brands but it’s truly an investment in joy! Lashify is exceptional. As is their team and CEO. I wish they were hiring near me, I would love to work for this company- which is really the ultimate positive review!
Jenna Noland
Was this helpful?
I had a question about my monthly…
I had a question about my monthly subscription box on Saturday morning thinking I would receive a response Monday. Nope, Kortney with concierge answered my question in minutes and fixed my issue. Lashify truly has the best customer service in a business. So many businesses can learn a thing or two from them.
Tenille C
Was this helpful?
Easy and fast communication
Easy and fast communication. Replacement submitted same day. I love the customer service!
Amanda Padgett
Was this helpful?
didnt even buy from them and i really…
didnt even buy from them and i really womy now bc why would a big company such as lashify go and personally dm people who criticize their brand when they were being racist and lying?? and then block them like cowards? i wish i could post pictures on here.
stefany pacheco
Was this helpful?
Lashify has the best customer service…
Lashify has the best customer service hands-down than any other organization in the world. They truly care about their customers and back up their products. If there’s a problem, customer service addresses it quickly and resolves the issue.
Suzanne Riess-Gorman
Was this helpful?
Lashify Selfridges 5*****
The Lashify team at Selfridges have consistently provided an outstanding experience and exceptional customer service. Every time I visit, they make me feel genuinely welcome, comfortable, and leave me walking away with a smile. Their friendliness, professionalism, and attention to detail are what keep me coming back.It’s clear they take real pride in their work, and that makes all the difference. Beyond the amazing people, the lash system itself is genuinely impressive. It’s one of the few treatments that truly delivers consistent, high-quality results, and it works so well for me. All in all, it’s a combination of an excellent product and a truly exceptional team that makes the experience so special. I’m already looking forward to my next visit !!!Also a special mention to Logan who has been the icing on the cake with his communication on this journey.Carey x
carey alexander
Was this helpful?
Absolutely blown away at how incredible these are
Absolutely blown away at how easy these were to put on and how natural they look. I was reluctant to buy as I find beauty treatments hard to do myself. The last time I put on lashes at home I had a meltdown and gave up. However these are so easy, took me around 20 mins to apply and there was no faults. They look so natural and I’ve definitely been converted into a repeat customer. Cannot recommend anymore.
Elizabeth Hayes
Was this helpful?
My experience was so fantastic due to…
My experience was so fantastic due to the understanding of your company. Thank goodness there are people who know how to do their job.
customer
Was this helpful?
Alexis was prompt and covered all the…
Alexis was prompt and covered all the questions/issues I had!
Loreli Ghee
Was this helpful?
Customer service is so helpful!
Customer service is beyond helpful! Thank you Alexis!
Christina Scharf
Was this helpful?
Concerns handled promptly
My concerns were escalated to Logan through the concierge team. He handled my concern's promptly and made me feel appreciated as a long time customer.
Melissa Kampert
Was this helpful?
Logan was very helpful
Logan was very helpful. Lashify always has top notch customer service.
Sonja Hammond
Was this helpful?
I am 43 years old & have never worn…
I am 43 years old & have never worn false eyelashes before and was able to get these on, with the help of the tutorial and they stayed on for a week, my first try! I highly recommend.
Michelle
Was this helpful?
Lashify Concierge is A-M-A-Z-I-N-G!
Lashify Concierge exemplifies truly outstanding customer service! They are an exceptional team—helpful, attentive, and a pleasure to work with.
Christina
Was this helpful?
Order issue resolved quickly.
Had a little snafu with my order and was missing an item. I contacted Lashify via the help link/chat. I connected with a representative in minutes and my issue was resolved. It literally took less than 5 mins. Fastest resolution to a customer service issue ever. Lashify’s customer service is the best.
D.R.
Was this helpful?
Best Customer Service
Best Customer ServiceI reviewed by order and was contacted by a Lashify Concierge. The concierge actually read my review and contacted me. Her interactions were professional and kind. It's been a long time since I've had such positive interactions with a customer service agent.
Jo Swensson
Was this helpful?
Cite this page
According to TrustPlane, Lashify has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-lashify-com