Not Durable
Their Pop Mouse and G102 Mouse lasts under a year, DO NOT BUY
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Logitech is an online company. Based on 180 reviews on TrustPlane, it has an average rating of 1.7 out of 5 stars. Last reviewed February 27, 2026.
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180 reviews
Not Durable
Their Pop Mouse and G102 Mouse lasts under a year, DO NOT BUY
Real Procat
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Not Durable
Their Pop Mouse and G102 Mouse lasts under a year, DO NOT BUY
Real Procat
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Logitech do not honor the warranty
I am trully shocked what this company have been transformed. I am a Logitech customer from more then 20 years. In fact my first mice from them was an MX512 wich i loved so much. With the years i was continue to use their products. Somethimes things goes wrong , but their warranty services was excellent. Till now when i was shocked what missleading and poor customer handling they have. So bassically i purchased a g815 from amazon , but now i am in Austria and aparently the uk layout was cheap in comparation with the german layout..i wil lsay 75% of the usual price. 2 moths ago the keyboard started to develop disconects. So i opened a ticket on their support on 25 Januarry.And the chaos started. Multipled times asked same question , multiple times asked from me invoices ,pictures of the produc,serial number..even recorded a movie related to the issue. Funny thing,in 1 email i am aproved for replacement , and asked if a different colour is ok , in the next email i am declined. Now when i asked what is the reason..Well they are sayng that i purchased a refurbished product, and i thin kbecause they saw in the movie that all my devices was Logitech , well we can offer a 30% voucher , wich is useless on their website as their prices are always around 30% more then retailers. So refurbished?Wich is a lie , as the amazon invoice states clearly it was new,and i remember well that the keyboard is sealed. I replied them to provide evidence of that affirmation , like somehow in their databases shows that the serial number of the keyboard is listed as refurbished. Nothing..i am ghosted in emails. What i believe? they choose to "gaslight" me because the keyboard is out of warranty in March. But no worries i will speak with Amazon(wich definetly they sent me to them , as the keyboard was sold by a 3rd party seller on Amazon) and i will try to see what they are my legal actions against this. Because is not about 90 euro , is about the morality behind the acts!!!
Radu Daniel Iacob
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Logitech do not honor the warranty
I am trully shocked what this company have been transformed. I am a Logitech customer from more then 20 years. In fact my first mice from them was an MX512 wich i loved so much. With the years i was continue to use their products. Somethimes things goes wrong , but their warranty services was excellent. Till now when i was shocked what missleading and poor customer handling they have. So bassically i purchased a g815 from amazon , but now i am in Austria and aparently the uk layout was cheap in comparation with the german layout..i wil lsay 75% of the usual price. 2 moths ago the keyboard started to develop disconects. So i opened a ticket on their support on 25 Januarry.And the chaos started. Multipled times asked same question , multiple times asked from me invoices ,pictures of the produc,serial number..even recorded a movie related to the issue. Funny thing,in 1 email i am aproved for replacement , and asked if a different colour is ok , in the next email i am declined. Now when i asked what is the reason..Well they are sayng that i purchased a refurbished product, and i thin kbecause they saw in the movie that all my devices was Logitech , well we can offer a 30% voucher , wich is useless on their website as their prices are always around 30% more then retailers. So refurbished?Wich is a lie , as the amazon invoice states clearly it was new,and i remember well that the keyboard is sealed. I replied them to provide evidence of that affirmation , like somehow in their databases shows that the serial number of the keyboard is listed as refurbished. Nothing..i am ghosted in emails. What i believe? they choose to "gaslight" me because the keyboard is out of warranty in March. But no worries i will speak with Amazon(wich definetly they sent me to them , as the keyboard was sold by a 3rd party seller on Amazon) and i will try to see what they are my legal actions against this. Because is not about 90 euro , is about the morality behind the acts!!!
Radu Daniel Iacob
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Logitech do not honor the warranty
I am trully shocked what this company have been transformed. I am a Logitech customer from more then 20 years. In fact my first mice from them was an MX512 wich i loved so much. With the years i was continue to use their products. Somethimes things goes wrong , but their warranty services was excellent. Till now when i was shocked what missleading and poor customer handling they have. So bassically i purchased a g815 from amazon , but now i am in Austria and aparently the uk layout was cheap in comparation with the german layout..i wil lsay 75% of the usual price. 2 moths ago the keyboard started to develop disconects. So i opened a ticket on their support on 25 Januarry.And the chaos started. Multipled times asked same question , multiple times asked from me invoices ,pictures of the produc,serial number..even recorded a movie related to the issue. Funny thing,in 1 email i am aproved for replacement , and asked if a different colour is ok , in the next email i am declined. Now when i asked what is the reason..Well they are sayng that i purchased a refurbished product, and i thin kbecause they saw in the movie that all my devices was Logitech , well we can offer a 30% voucher , wich is useless on their website as their prices are always around 30% more then retailers. So refurbished?Wich is a lie , as the amazon invoice states clearly it was new,and i remember well that the keyboard is sealed. I replied them to provide evidence of that affirmation , like somehow in their databases shows that the serial number of the keyboard is listed as refurbished. Nothing..i am ghosted in emails. What i believe? they choose to "gaslight" me because the keyboard is out of warranty in March. But no worries i will speak with Amazon(wich definetly they sent me to them , as the keyboard was sold by a 3rd party seller on Amazon) and i will try to see what they are my legal actions against this. Because is not about 90 euro , is about the morality behind the acts!!!
Radu Daniel Iacob
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Logitech refuses to support some of their webcams
I own 2 Logitech QuickCam Pro 9000 webcams for making video calls on my computer. When I switched to Windows 11, the webcams were out of focus. In order to correct this problem, the instruction book says to launch the software but Logitech decided not to support their products so they refuse to provide software compatible with Windows 11 to control their devices. This strategy to force consumers to upgrade may backfire when their customers find out about the company's refusal to support their products. This policy of non-support was confirmed by Gauri T on their technical support team.
Ratret
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Logitech refuses to support some of their webcams
I own 2 Logitech QuickCam Pro 9000 webcams for making video calls on my computer. When I switched to Windows 11, the webcams were out of focus. In order to correct this problem, the instruction book says to launch the software but Logitech decided not to support their products so they refuse to provide software compatible with Windows 11 to control their devices. This strategy to force consumers to upgrade may backfire when their customers find out about the company's refusal to support their products. This policy of non-support was confirmed by Gauri T on their technical support team.
Ratret
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Logitech refuses to support some of their webcams
I own 2 Logitech QuickCam Pro 9000 webcams for making video calls on my computer. When I switched to Windows 11, the webcams were out of focus. In order to correct this problem, the instruction book says to launch the software but Logitech decided not to support their products so they refuse to provide software compatible with Windows 11 to control their devices. This strategy to force consumers to upgrade may backfire when their customers find out about the company's refusal to support their products. This policy of non-support was confirmed by Gauri T on their technical support team.
Ratret
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Four months, two tickets, zero resolution. Appalling service.
I’m genuinely shocked by Logitech’s customer service. I’ve spent four months trying to resolve compatibility issues with the MX Master mouse, a product marketed as “for Mac”, yet it doesn’t work with the latest MacBook Pros or macOS Tahoe (26.3).What followed was a cycle of robotic replies, repeated troubleshooting, and no internal communication. My case has been split across two tickets (16512242 and 16937148) since November 2025, and it still isn’t resolved.The experience has been draining and shows complete disregard for customer time. If you buy from Logitech, pray you never need support. The hardware might look premium, but the service most certainly is not.Rating: 1 ⭐ 100% do not recommend.
Thelma
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Four months, two tickets, zero resolution. Appalling service.
I’m genuinely shocked by Logitech’s customer service. I’ve spent four months trying to resolve compatibility issues with the MX Master mouse, a product marketed as “for Mac”, yet it doesn’t work with the latest MacBook Pros or macOS Tahoe (26.3).What followed was a cycle of robotic replies, repeated troubleshooting, and no internal communication. My case has been split across two tickets (16512242 and 16937148) since November 2025, and it still isn’t resolved.The experience has been draining and shows complete disregard for customer time. If you buy from Logitech, pray you never need support. The hardware might look premium, but the service most certainly is not.Rating: 1 ⭐ 100% do not recommend.
Thelma
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Four months, two tickets, zero resolution. Appalling service.
I’m genuinely shocked by Logitech’s customer service. I’ve spent four months trying to resolve compatibility issues with the MX Master mouse, a product marketed as “for Mac”, yet it doesn’t work with the latest MacBook Pros or macOS Tahoe (26.3).What followed was a cycle of robotic replies, repeated troubleshooting, and no internal communication. My case has been split across two tickets (16512242 and 16937148) since November 2025, and it still isn’t resolved.The experience has been draining and shows complete disregard for customer time. If you buy from Logitech, pray you never need support. The hardware might look premium, but the service most certainly is not.Rating: 1 ⭐ 100% do not recommend.
Thelma
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Terrible Refund Process
I returned a Logitech product over a month ago and still haven’t received my refund. I’ve tried contacting support multiple times, but all I’ve been told is to “wait,” with no real updates or timeline. It’s frustrating because the return process itself was simple, but everything after that has been slow and unclear. I expected better communication and faster resolution from a company this big. At this point, I just want my refund processed without having to chase it down.
Diamond
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Terrible Refund Process
I returned a Logitech product over a month ago and still haven’t received my refund. I’ve tried contacting support multiple times, but all I’ve been told is to “wait,” with no real updates or timeline. It’s frustrating because the return process itself was simple, but everything after that has been slow and unclear. I expected better communication and faster resolution from a company this big. At this point, I just want my refund processed without having to chase it down.
Diamond
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Terrible Refund Process
I returned a Logitech product over a month ago and still haven’t received my refund. I’ve tried contacting support multiple times, but all I’ve been told is to “wait,” with no real updates or timeline. It’s frustrating because the return process itself was simple, but everything after that has been slow and unclear. I expected better communication and faster resolution from a company this big. At this point, I just want my refund processed without having to chase it down.
Diamond
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Logitech Sells Garbage Now
I bought Logitech K480 keyboard for my mobile devices. I rarely used it. When I needed it the most, it broke. All of the keys were suddenly malfunctioning. For example, when I press L, it outputs garbage like ksbe61$:@.I contacted Logitech support, but they responded extremely slowly. It took more than 3 weeks to essentially say: we cannot help you, sorry. Total garbage!Logitech used to sell high quality products 2 decades ago. Now, it sells garbage! Logitech products will fail right after the warranty expires, even if you rarely use them.Trust me, stay away from Logitech now!
AveRage Consumer
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Logitech Sells Garbage Now
I bought Logitech K480 keyboard for my mobile devices. I rarely used it. When I needed it the most, it broke. All of the keys were suddenly malfunctioning. For example, when I press L, it outputs garbage like ksbe61$:@.I contacted Logitech support, but they responded extremely slowly. It took more than 3 weeks to essentially say: we cannot help you, sorry. Total garbage!Logitech used to sell high quality products 2 decades ago. Now, it sells garbage! Logitech products will fail right after the warranty expires, even if you rarely use them.Trust me, stay away from Logitech now!
AveRage Consumer
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Logitech Sells Garbage Now
I bought Logitech K480 keyboard for my mobile devices. I rarely used it. When I needed it the most, it broke. All of the keys were suddenly malfunctioning. For example, when I press L, it outputs garbage like ksbe61$:@.I contacted Logitech support, but they responded extremely slowly. It took more than 3 weeks to essentially say: we cannot help you, sorry. Total garbage!Logitech used to sell high quality products 2 decades ago. Now, it sells garbage! Logitech products will fail right after the warranty expires, even if you rarely use them.Trust me, stay away from Logitech now!
AveRage Consumer
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G502 X
I recently purchased my 3rd G502 X. I absolutely love this mouse and everything about it. The way it fits in my hand, the lightness , and the battery longer make it one of my favorite mice ever. I can go a week without charging. There is absolutely no lag and the “sniper” button works perfectly for FPS games.
Randy Cucci
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G502 X
I recently purchased my 3rd G502 X. I absolutely love this mouse and everything about it. The way it fits in my hand, the lightness , and the battery longer make it one of my favorite mice ever. I can go a week without charging. There is absolutely no lag and the “sniper” button works perfectly for FPS games.
Randy Cucci
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According to TrustPlane, Logitech has a 1.7/5 rating based on 180 verified reviews as of February 2026. Source: trustplane.app/company/www-logitech-com