Disappointing Experience – Poor Warranty Service and Accountability in…
We built a new home with M/I Homes in the Lakeshore Parkway area of Saint Michael, MN. While the process initially appeared smooth, we quickly encountered multiple issues during construction. Many of these were brushed off or met with misleading explanations, despite seeing identical models built differently elsewhere.At roughly six months in, we had about half a dozen one-year warranty issues. Several required multiple visits to fix—often because the builder sends unqualified subcontractors, leading to repeated disruptions. Repairs are only scheduled during weekday business hours, which is inconvenient for homeowners.The warranty manager frequently mishandles scheduling, with contractors arriving unannounced, missing appointments, or not showing up at all. New homes naturally come with some issues, but M/I Homes’ warranty process is disorganized, frustrating, and lacks accountability. They appear more focused on downplaying or avoiding responsibility than addressing the root cause of problems. This approach not only erodes customer trust but also damages their brand reputation.I would caution future buyers to carefully consider their warranty service experience before committing.
J D
Jeff Forey and Nadia are great sales…
Jeff Forey and Nadia are great sales reps for MI Homes. We love our new home in Johnson County Indiana. There were several issues but MI Homes fixed them. Every new home will have issues.
Chris Pagano
Solid Home with Some Quirks
After one and half years now in our home, overall, I'm satisfied with my M/I home, though there are a few areas worth noting for prospective buyers. The quality of the utilities is great—I'm pleased with the furnace, water heater, water softener, air exchanger, and sump system. The home feels well-built, though there are some minor imperfections, like bowed walls, which caused gaps at the fireplace mantle. Fortunately, these don’t cause major issues.There are a few design choices that I wish had been different. The single-hung windows can be tricky to clean, and they let in noticeable drafts—cold air tends to rush down the staircase from the upper floor to the lower. Also, the home has only a single-zone heating system, meaning the basement tends to stay in the upper 50s even with the main thermostat set to 68. I’ve had to supplement with electric heaters to stay comfortable.From a functional perspective, the third-car garage space is positioned in a way that’s really only suited for a small car—not a dealbreaker, but worth knowing. Electrical capacity was another surprise—running both a heater and a TV in my basement office pushes the circuit to its limit, causing it to blow. If you work from home with multiple devices, you may want to consider an electrical upgrade.Despite these quirks, the home offers good value, and most issues are manageable. That said, future buyers should be aware of certain factors like heating limitations, electrical capacity, garage space, and especially the drafty windows, which can contribute to noticeable temperature fluctuations in different areas of the home. Overall, it’s been a positive experience, but careful consideration of these details will help ensure a more comfortable living environment.
mark panger
No credibility
Having a home built in Celina Texas..... beams cut short lacking load weight accordingly, sloppy framing,...the shingles were shorted by a bundle in the master bedroom unfinished , whereby the rain leaked throughout the bedroom and living room where the drywall lays. They knew the weather was coming however did nothing, I assume it was to much to ask to at least cover with a tarp..for the unfinished roof (I have the video and photos to support) Talked to the Site Supervisor who assured us this would be fixed,...,obviously has lost credibility with me , 2 great clear warm days 21/22 April 2025 to finish off....but no,,,tremendous down pour of rain again this morning and can only surmise what the indoor pool looks like now. I will be asking (Marvin/Irving) for our earnest money back and move on from this train wreck, If M/I has any response the can contact me.
Michael H.
Bought a home from M/I
Bought a home from M/I, now 5 months later theres water damage from the ceiling. The cabinets and railing and painting are so bad and low quality. For the warranty, they will come up with any excuse not to fix or pay for something, its like dealing with an insurance company.They installed a 3 ton AC unit on my 3200 square foot house, then claimed its to be eco friendly and energy efficient and it was chosen for this house. Absolute garbage, they just dont want to replace the unit. I went a full summer with 60+ humidity in the house and had the thermostat at 82 degrees to help prevent it from running all the time. Id have to manually shut the unit off at night too. How on earth are you going to tell me that?????? When I say all this to them its just 'it was designed for this house'. Absolutely not, and the hvac techs who inspected my house for this issue will say the same. The unit has to get replaced, not just because it sucks living here with it, but to prevent mold.DO NOT BUY FROM MI HOMES. Horrible company to work with. Will never buy from or reccomend them to anyone. I had so many issues months ago from them and their warranty system.
Customer
Do not trust MI Homes builder
This is the absolute lowest rating I can give. Honestly, I wish I could give them a negative score. Do NOT trust this builder. I'm having major issues with my warranty, and despite multiple emails, chats, and even a couple of open service tickets, no one has bothered to help. I’ve followed up relentlessly when I can, but it’s like no one is even paying attention. I’ve called dozens of times, and sent texts, and STILL no response. It would take just 2-3 hours of work to fix these long-pending issues, yet here I am, stuck, while they completely ignore me. Unbelievable.My suggestion, use a Renowned Inspector during all phases of build process , 4 -5 time inspection
DHANJIT K GIRI
We M/I Homes - Fabulous I just had an incredible experience…
We just had an incredible experience buying an M/I home. I am a real estate agent and I have sold many homes and worked with many builders and M/I stands out. They were exceptional from Esther Hinojosa, the sales person ,to the Construction Manager Philip Lucio.Esther was so helpful. She showed us 3-4 floor plans and has many years experience as a loan officer so she is quite knowledgeable. She answered all our questions, pointed out all the features of the homes and compared and contrasted and helped us understand the pricing and got a home for an excellent price that my clients loved. We visited four builders so they had a lot of competition but we felt we could really trust Esther. And my clients and I worked closely with Philip Lucio, the Construction Manager. He oversees every little detail and constantly communicated on the progress of the home. He is also very knowledgeable and hard working. He has excellent customer delivery. I always recommend a third party inspection and even the inspector’s report had very few repairs that needed done and all were minor. These homes are well built and there is definitely value there largely due to Philip’s efforts. I have never seen a Construction Manager work so closely with clients as Philip did. The process was so smooth and made so easy and we closed within three weeks!!! I wholeheartedly recommend M/I if you are looking for a well built and fair priced home. Demi XidasTexas Relocation Experts
Demitra Xidas
Their build quality is ridiculous
Their build quality is ridiculous. U will have better homes build in 3rd world country then MI homes. DRAWERS ARE FALLING OFF, CAULKING NOT UPTO STANDARD ( GAPS IN THE JOINTS), UNLEVEL COUNTERTOPS, I CAN GO ON WITH THE LONG LISTS.Their warranty department will not fix anything. When you put a claim, they will tell you its with in warranty margin of error and won't fix it. It's better off not buying their house. Be aware, you have been warned not to buy their houses, AVOID, their build quality is very LOW.
S.B
Working with M/I Homes customer care…
Working with M/I Homes customer care warranty department has been less than ideal and frustrating, it's their way or no way. Patches on a driveway in a brand new home look horrible - third patch coming this spring! they won't extend the warranty and will fix and seal coat but won't give you any say of when sealcoating can be done -I asked to wait till spring 2025 and was told no. If i have the chance to build again it will not be with M/i there defiantly and build them and move on company!
Krista Lee
Contracted to build June 28
Contracted to build June 28, 2020 Moved in Feb 10, 2023. 20 mths to build a 3,000 sq condo! Items still need to be corrected ie: crooked wall (not square), crack in garage ceiling, front door hinges don't have all the screws, nail pops on outside of house, master bathroom fan not working, cracked wood around built in oven, carpet seams showing, master bathroom vanity needs rework and mirrors and light fixtures not centered, some sod pieces were place "brown" side up and over water bottles They keep saying they will fix BUT why has it taken over a year and still no results???
Bill
Not very user friendly
Not very user friendly. It is just few weeks into the contract. Just the design center decisions are completed. Came to know in design center that one option is a structure option as I wanted to add couple of water taps. They are not supporting for the change as they say that the time for structural options is done. When some one is building such an expensive house, it is a basic common sense that small changes should be accommodated.
ఫణి కుమార్ తాతా
$900 Reserve contribution at closing…
$900 Reserve contribution at closing for $500 Ins deductible and HOA funds. They can spend upto 90% per covenants prior to Builder (acting HOA during construction) turning over owner HOA.They make you sign for rec a copy of Covenant "Stating HOA is responsible is for matters on outside of home". This applies no matter what the reason is.Warranty dept provides no written record of items to be fixed. They will agree to fix things but not followup.
William Bruce
