NZXT is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.8 out of 5 stars. Last reviewed February 27, 2026.
I have purchased twice with them now my most recent purchase (2026) the GPU didn’t work. Huge shout out to Juan with customer service. Fast response, fast replacement, and overall very friendly and communicative. It is rare to receive that from customer service these days.
I ordered a custom pre-built a couple years ago and recently ran into a PSU failure (not an NZXT part). When reaching out to customer service, responses were fast and instructions were clear. Unfortunately, I hadn’t saved the original box the PC was shipped in (which they instruct you to do, this is totally my fault) and I was easily able to buy a replacement box with packing material on the website. The entire customer experience has been amazing.Additionally, When looking through the 1 star reviews out of curiosity, I noticed that there is a response to every single bad review. The staff take the time to help and, in my case, have been extremely helpful and effective. I highly recommend using NZXT for pc needs.
Incredible Support: had a Kraken Z63 for 5+ Years, the pump suddenly started working. Contacted Support, within 15 minutes I received instructions for in-field destruction, followed them and after a few weeks I received an upgraded new, free of cost replacement. Sebastian the agent was incredible professional and stayed in touch until I confirmed I had received the replacement.
Great response time and help with a very specific bios issue with an internal USB header. Great brand
I had a small issue and the technical support was excellent. Very good service, react and efficient. My son is building a new computer and following my experience, i told him to buy NZXT fans and pump.
Produkt (Kraken X53 AIO) looked nice and worked 4 years.Now their seem to be problems with it (liquid temp low, cooling bad, rpm and case airflow good).First friendly support and shared all infos, screenshots etc.When it should come to an replacement i sent product code, serial number and the bill (from amazon) and they said "can't validate proof of purchase - tickets closed bye".As i said they have all infos, pictures, screenshots and the bill from biggest seller (amazon)How can be extra so blind and leave me with the defect expensive hardware like that.Now i change the brand and can't recommend them!Gabe was the bad support agent (ticket 2292691)
Customer service was excellent in the RMA of my C1000 Gold Core PSU . Fast response and turn around time. Collin & Paytyn were great to work with.
The Ticket Number for my previous review is "Fan RGB 2157700"
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on the market they also truly do care about their customers and doing a great job!
Nzxt customer service was outstanding!
Very likely. Great support and good products.
Support worked with me through the issue and ultimately issued me a working replacement. It takes a little patience, but I was happy to get it resolved.
I accidentally broke my glass side panel from my H9 Elite Black tower case (2023 model).Customer in Belgium and bought through a Dutch retailer.Mailed customer support: received a brand new side panel within a week (under warranty).Excellent, friendly and very quick help from their customer support.
Credit where it’s due, my AIO pump packed up after two years, Ren from the customer support team was fantastic though and within a few hours a replacement was shipped. This is how customer service should be and Ren was lovely :)
Great tech support, great price, excellent general support. All in all I'd recommend NZXT to anyone if they don't like the hassle and responsibilityof PC ownership and troubleshooting.
I had a problem with a Kraken Z73 AIO so I contacted the company asking for adivces.They informed me that the product has a full 6 years warranty.I bought the product at march 2019 and they sent me a new one in these days of jenuary 2026, from USA to Italy.The customer care is at the highest level.
The customer service is always really kind and helpful. The two times in at least 5 years in which I'm in possession of NZXT products it was always really good and the first time was not even because of NZXT, I've bought an Kraken water cooler at Amazon warehouse, as the cooler arrived, I've realised one cable was cut of the person who send back the cooler to Amazon, I've asked nzxt then if they could send me the cable and they did. The second time was a few days ago, my fan began to make weird noises so I've contacted the support and they send me after some proof of me an replacement. But in general, even the products, they are of high quality and are always (at least for me) looking nice and doing what they are supposed to. All in all very good.
Excellent support but a bit delayed decision-making on their part
A few errors in my case but customer support was good
Awesome company I bought their cases I bought their vertical mounts. I bought their motherboard. Everything is just tapped to your quality and I’d highly recommend getting their cases because there’s just so much room for cable management and the looks of it is just so clean.
According to TrustPlane, NZXT has a 3.8/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-nzxt-com
