Rebecca has always been fantastic with…
Oaks has been our vetinary surgery for over 10 years. Rebecca has always been fantastic with our bunnies,very quick to pick up on any serious problems and explains her opinion in a clear concise way. We took our rabbit in for a general health check and Rebecca immediately noticed a problem with her breathing and gave us great advice and prescribed suitable medication. Perhaps the people leaving bad reviews forget that the vetinary appointment is about the creatures we love and not the owners feelings. Reception staff are also excellent, no complaints at all. I would thoroughly recommend them.
Emma Weijs
The staff couldn't have been nicer or…
The staff couldn't have been nicer or more caring when I had to take my cat here.
James H
Amazing experience
I have been visiting the Oak Vets in Fishguard for over the year and need to visit on a monthly basis with my cat. From the greeting from the Reception staff to the Vets and Veterinary Nurses they have been supportive and obviously love pets. I have been today and again they have been so supportive and explained everything to us very clearly. I would not want to go anywhere else. More importantly, my cat seems very relaxed in their hands. Thank you.
Lynne
Oaks vets
Hi to anyone reading this review. I just want to let people know about my experience with Rebecca Rowe at Oaks Vets.I have taken my animals to Oaks for nigh on 24 years. Used to see a lovely vet there, Mr Sender. But times have changed.All my local friends who take their animals to Oaks have at least one story, usually more, about Rebecca whether that be rudeness, aggressive communication, or even repeatedly wanting to euthanise a dog that was being looked after superbly and still had quality of life. I try to be kind and give people the benefit of the doubt so accepted that Rebecca was not great at ‘people skills’ and tolerated her abruptness and lack of two way conversation about my animals who I love dearly.Yesterday I had enough. My daughter who is vulnerable and has autism and can be anxious took on the care of an elderly cat from another family. Unbeknownst to us the cat arrived with a lot of health issues. No problem for us. We were happy to care for her and sort things out for her. She had started on specialist thyroid food, had blood tests etc but Rebecca had been rude and abrasive with my daughter and she felt scared of her.The cat needed another appointment due to not eating a lot so I booked an appointment for Saturday having spoken to Rebecca who was her usual abrasive self but then when I told my daughter she said she couldn’t go to see Rebecca as she is scared of her and felt she would just want to put her to sleep. I cancelled the appointment with Rebecca and explained why. She was not happy and stated the cat had to be seen. I said we could book in for Monday with another vet but she said this was not good enough and that the cat needed to be seen the next day. I said fine, that I would do that. She then started ranting about how I needed to inform her of the appointment, that she could report us to ‘the authorities’ several times. I said that was fine (I have nothing to hide. All our animals are loved and taken care of). After my call with her I got on the phone immediately to another vet to book an appointment for the cat.No kidding an hour later the RSPCA turned up. They had been told it was an ‘emergency’ and they had ‘blue lighted’ for over an hour to get to us. She was very kind and bemused by it all but we agreed that the cat was going to the vets the following day. What a waste of resources.Cat seen at another vets today who was apologetic for another vets behaviour towards me and my daughter, explained all the options of how we could get the cat sorted which Rebecca never does, with her just in and out as quick as possible. Rebecca had wanted to do dental work on the cat. Even I knew that putting such a small fragile cat under general anaesthetic would not be appropriate and this was confirmed by the new vet who said would like to do some dental work in 3 months when she is more solid and stable. We bought painkillers for her in case she is in discomfort and got different thyroid treatment from her which is more suitable. Needless to say I have now registered all my animals with this new vet.This is mainly a review of Rebecca but having gone into a different vet today for the first time in years and being met with kind, smiling, knowledgeable reception staff and nurses and a kind competent vet I realised I had just got used to the environment at the Oaks and that it really is not a welcoming or kind place anymore.I never write reviews about anything but fore warned is fore armed. Rebecca must have received a lot of feedback about her behaviour and attitude but clearly has no capacity for self reflection and no capacity to change.I am so happy that we have left there and found somewhere welcoming. The End.
Kate
Worse ever.
I brought my pet cat to this vet because he was unwell. Unfortunately, it was decided that he had to be put down. When the lady vet returned with him, I noticed his front leg was not shaved where the needle had been placed. When the solution was administered, he cried out in pain before he died. I was then ushered out as soon as possible. This has stayed with me every since. He did not deserve to die like that. This is not the first time I noticed the lack of care shown towards animals in their care. All they seem to care about is money. I truly believe that have no affinity towards the animals in their care. If you truly care about your pets, I would advise you to look elsewhere. I had to have my other cat put down since at another vets and the difference was like night and day.
Robert
I recently transfered to this vet as I…
I recently transfered to this vet as I had an Emergency situation with my dog. Sanjay and his team were amazing, the care they give is outstanding, and are very reasonably priced, which, to me, proves their priority is our pets and not the ££££.I Highly recommend Oak Vets
Cheryl Brown
My bunny would not be here today…
My bunny would not be here today without the treatment, care, love and dedication received from Rebecca Rowe and the nurses at the Oaks. The whole team is attentive and focused and loving. Thank you, as always (it rarely 'easy' when it comes to buns)
Gemma
Terrible practice ran my an…
Terrible practice ran my an insensitive, incompetent woman. She would rather euthanise your pet than refer to a specialist. It is all about the money, ay Rebecca?
Patrick Dunn
Rebecca Rowe nearly killed our dog
We went in with my sister's dog, Pierre, in January with concerns as he stopped walking and required picking up. So we rushed him into the Oaks. Rebecca did not listen to a word we said more interested in palette surgery. She saw that he was on his feet and ignored us. I asked repeatedly for a CT scan and was turned down. I said to Rebecca I think it's a slipped disk. Rebecca said "its his breed, maybe he just doesnt want to walk". She patronised us and ignored our request. She then proceeded to twist his neck, that hard he yelped in so much pain that she was concerned that he tried to bite her, which he did not, and he is a placid dog. What vet thinks it's a good idea to twist a dogs neck when you have come in over concerns of his spine and legs?? The vet is inhumane.She wanted to prolong his treatment for financial gain. And why prescribe pain relief if she felt there was nothing wrong with him other than trying to get my mom to pay for nasal and palette surgery. She said repeatedly that there's no need for a CT and said she would do bloods. We opted for bloods and was told to take the painkillers. (By the way there is no CT machine here and by refering us it would of meant turning off the money tap).My mom went in several times with the same back legs concern. Each time Rebecca Rowe had a thing to say about anything other then his legs or getting a scan.Now my sister's dog's legs aren't working. We took him to her like this and she had the audacity to blame us.Update:(Never ever, ever misplace your confidence and what you know to be true because a person is called a "vet." It means nothing.) After time and time again failing to do a duty of care based off of his actual symptoms.Rebecca then had the audacity to want payment to put him down.We rushed him to Animal Trust and they read her "glowing" blame shifting notes. However, one surgeon we were referred to saw past these and noticed we had taken him to Rebecca several times and that he in fact needed to be referred for a CT scan which she failed to do.The surgeon told us he was not fully paralysed, which is what she wrote in her notes. (These notes are dangerous as the other vet went along with them.) The surgeon said he can still feel his feet and can put small amount of weight on them. He said after seeing the CT scan - with 99.9% certainty that not only was the surgery doable, he will more than likely pull through. Contrary to what the other post-Rebecca vet had said. They read this vicious woman's notes. Where as the surgeon paid no notice to them. We were told if he had gone to him in January when we had intially saw Rebecca Rowe Pierre would have been CT scanned and treated before this point. The operation was more complex because Rebecca failed to do her job. Any dog that cannot walk for any period of time, whether on and off, or whatever breed should be scanned. The judgement call she made was based on his breed and was utterly deterimental and almost led to his death. He is only 2.Rebecca Rowe loves throwing around the word neglectful, look at other reviews but she is the neglectful one. She showed contempt for my sister's dog and showed obvious signs that she is against French bulldogs. Her examinations are poor, and she is all up for taking the money. Do not come here.Please, please take your animal to an actual pet hospital where they can be seen by a specialist. Rebecca stalled on any proper diagnosis and failed to refer for scans, wasted precious time-sensivitive time only then to blame us when he could no longer walk and go straight to euthaniser because she herself was not going to recieve anymore payment for the care he actually needed. She cannot do the simplest of scans. She judged our beautiful friend Pierre blindly - no scan and poor examinations and nearly cost him his life. She fundamentally failed her duty of care.I believe she is sadistic and heartless as long as she is the one getting the money to put your dog down that is still a win for her.Update:Pierre has had surgery and is on the mend. Note to self: trust your instincts. It didn't feel right but she is a vet, so we thought she must know what she is doing. Absolutely not. Trust yourself. And please do not come here.
Emma
Great care, honest opinions and supportive advice
Always great care, honest opinions and supportive advice. Super grateful to have such a wonderful rabbit savvy vet in Rebecca. All the staff I've met seem friendly and happy to help.
Anne
Please Consider Another Practice
We've very sadly left this practice after amazing previous care for both of our two older dogs; all staff across the practice have been wonderful, particularly given we're approaching a very difficult choice with one of them; I really don't want this review to reflect their practice whatsoever. We would like to thank them all for their care and input, particularly Nikki and Sam, and the receptionist that I phoned when I was in tears.However our experience today with Ms Rowe, the practice owner, has singularly been the worse consumer experience of my adult life. She was so rude and combative that it verged on comedic at times. Her affect at best was brusque and when her tone was addressed by us she insisted repeatedly that it was the information that she was delivering and not her manners that were the issue with her having no interest in repairations. When we felt that we could not continue with the consultation due to her patronising and condescending manner, she made it clear that we would not be welcome back at the practice per se, showing little regard for the care needs of our 17 year old dog with cancer.We feel vindicated by the many, many reviews on this site of a similar nature, although sadly it seems non of these have had an impact on her bedside manner. Unfortunately we feel the need to pursue a more formal complaint via her governing body.
karl
Absolutely avoid this vet at all costs
Absolutely avoid this vet at all costs. They nearly killed our cat during a simple sterilization procedure. Our cat fainted, and they had to use medication to wake him up—then had the audacity to ask us to pay for it, even though they caused the issue in the first place. Of course, we refused and demanded to speak with the manager.Instead of apologizing, the manager tried to cover it up, falsely claiming that our cat had an allergy rather than admitting the real cause—anesthetic overdose. We later consulted another specialist, who confirmed that in 99% of cases, fainting during sterilization is due to an overdose of propofol or dexmedetomidine, not an allergy.To make matters worse, they manipulate their online reputation. While their Google reviews show a misleading 4.3-star rating, their Trustpilot score is much closer to the truth at around 2 stars. They seem to be writing their own positive reviews to hide the real experiences of pet owners.If you care about your pet’s health and safety, stay far away from this place!
Paul Smith
Exhausting experience.
I could reiterate whats already been expressed through other one-star reviews till I'm blue in the face. Unprofessional, untrustworthy, cold and cruel comes to mind. But I think the most notable thing to express is that when you search keywords on the one-star review page Rebecca's name comes up 15 times. 15. Really let that sink in. Don't misplace your confidence in this person or this centre. I have the date listed as last year but just consider that a start point. Its been consistently bad this whole time.
Anonymous
Receptionist staff are rude
Receptionist staff are rude, is there any need to speak down to customers regarding pet care? Whilst talking to the lady booking my cat in and she was being rude the other two staff members were looking at each other and laughing. Very unprofessional and uncomfortable. When I collected my cat the previous lady was giving me dirty looks whilst the other one spoke down to me about flea treatments. Who do they think they are? I took my further custom elsewhere.
K P
Avoid!!
Our dog has been going to Oaks for over 10 years. He’s had a couple of procedures done over the years and there have been no issues. Not sure what has happened but the last few years, the attitude of certain staff members is appalling considering that this is supposed to be a small, family-oriented, dedicated and independent veterinary practice. Oaks are just out to make money and have zero empathy or compassion. As a result we have changed vets and I wish we had done it years ago. I’m not the only one saying that things have changed at Oaks, just have a look at the other reviews on Google and on Trustpilot.
DPC
The oaks go above and beyond.
Very welcoming reception staff, vets and nurses are simply amazing, they genuinely care about their patients. The place is spotlessly clean and I've never had a bad visit, and I'm there alot! Compared with other vets I think the prices are very fair. The vet will always offer as many options as possible in an effort to accommodate the client but always keeps the best interest of the animal as a priority. I'd give more than 5 stars if possible.
Wellcat
Avoid at all cost if you care about your precious pets!!!
I am writing to express my profound dissatisfaction with the inadequate care and unprofessional conduct our kitten received at your clinic on May 16th, 17th, and 20th, which tragically led to our kitten's untimely death.Despite our meticulous efforts to ensure our kitten received all necessary treatments, including vaccinations, injections, and neutering, from your surgery, the care provided during this critical period was shockingly substandard.Mr. Maidment's « Sam » negligence was deeply troubling. He failed to administer the necessary medication to our kitten on two separate occasions and neglected to prioritize immediate treatment, merely scheduling follow-up appointments. By May 20th, our kitten's condition had significantly worsened under his care.Mrs. Rowe's conduct was equally appalling. Without even examining our kitten, she baselessly accused us of neglect and demanded £800 for unnecessary treatment. She further demanded an outrageous £15,000 for another treatment, threatening to involve animal welfare if we didn't comply. Her actions were clearly driven by financial gain rather than genuine concern for our kitten's welfare.Moreover, Mrs. Rowe's propensity for fabricating falsehoods and falsifying records to cover up the inadequacies and incompetence of her newly trained veterinary staff is deeply troubling.Furthermore, Mrs. Rowe made baseless claims about our kitten's health status without conducting any blood tests, suggesting COVID-19 or other serious viruses. After our kitten's euthanasia, she insensitively remarked that even the NHS couldn't have achieved a better outcome. This delay in care, exacerbated by her preoccupation with other patients and focus on contacting our insurer, was utterly inexcusable.The lack of accountability and empathy demonstrated by both Mr. Maidment and Mrs. Rowe is utterly unacceptable. Mr. Maidment abandoned our kitten without providing adequate care, while Mrs. Rowe's actions were driven by financial considerations and classist attitudes. Mr. Maidment's irrelevant inquiry about whether our kitten was purchased abroad further highlighted their prejudiced approach.We have initiated contact with the Royal College of Veterinary Surgeons, and an investigation has been launched into the conduct of Mr. Maidment "Sam" and Mrs. Rowe regarding their alleged neglect and inadequate care of an animal.In conclusion, if the well-being of your beloved pet holds any significance to you, I strongly advise avoiding this establishment.
uthmaan
DO NOT USE!
I took my 9yr old dog to be put to sleep because of various health issues. I thought this would be a quick and peaceful experience, which it certainly wasn't.The vet could not get the line into her veins, she had 4 legs shaved, trying to find a vein.. yet he still failed! He had to give her an injection of sedative instead. This took longer to take affect so obviously was a lot more traumatic for myself and my dog. I stayed the whole time, which was close to an hour from start until the end. I was left on my own at times with my dog, while waiting on the sedative taking affect.This was my first experience with any pet, having to witness that was an experience I will never forget. I had to ask for hanky because I hadn't been offered one, where is the empathy in this practice! Absolutely disgusted with the whole Experience. I am traumatised and feel completely disgusted in the way my dogs last moments were. I physically felt ill on leaving the practice and my dog behind. I would never wish that on anyone.
Donna Young
Our collie suffered a spinal stroke .we…
Our collie suffered a spinal stroke .we phoned the oaks and explained that he seemed to be paralysed and could not move out his bed the receptionist told us to bring him in at 3.30pm ( this was 9.30am) we repeated again that our dog wasn't refusing to move he couldn't and was gravly ill and we needed to see a vet ASAP the receptionist showed no compassion and simply repeated 3.30 is the soonest they could see him as they didn't have the staff !! We then wrapped him up in a blanket and carried him round and insisted he be seen .we were then seen by a vet named Samantha who to be fair was very nice he stayed for a few hours before we took him to the small animal hospital in Glasgow who were amazing loving and caring .he stayed for 5 days they were more than happy to except direct payment from our insurance company .unlike the oaks who insisted we pay 800 pounds the cost of there treatment after a lot of hassle they excepted part payment !! I would also say that we took our dog at 10am we were back at home at 11am and by 11.30 the oaks had submitted the claim to our insurance company certainly care more about money than the animals .also we have since found out that if you suspect your dog has had a spinal stroke you must seek medical help ASAP so if we had waited until 3.30pm my dog may never have recovered. The 3 stars are for the vet samantha who was pleasant and helpful .
Margie peddie
This practice used to be very good but…
This practice used to be very good but unfortunately they have increased their vaccination prices to £72 and this is not what I have found with other vets the area. When I decided to take some of my pets away from this practice I was phoned and told all my pets were to go too. I think this is absolutely disgusting after being such a good customer. I would not advise this vet practice to anyone
michelle wright
