Poor quality, warranty not honored, SUPER unhelpful customer service powered by AI
HEADLINE: DO NOT BUY ANY PRODUCTS FROM THIS COMPANY!! I've purchased two Parachute linen fitted sheets over the years. Both developed holes. This most recent one I bought on March 4, 2024 — within Parachute's published two-year warranty window — and it has now torn.I follow their care instructions to the letter: cold wash, low heat, mild liquid detergent. I've been especially careful given my prior experience with their linen.When I contacted customer service, I was told the hole was due to "normal wear and tear" and that no replacement would be offered. After pushing back — citing their own warranty terms, the fact that this was the second defective sheet, and that Parachute themselves recently updated this product to be "more durable at 175 GSM" (which raises obvious questions about the prior version) — I received a second response reframing their warranty as a discretionary internal review process rather than the clear two-year guarantee stated on their website.Two rounds of correspondence, no resolution. For a $150 sheet that fails twice and a company that won't stand behind its own warranty, I can't recommend Parachute. A quick search shows I'm far from alone in this experience.
Caroline
DO NOT BUY LINEN SHEETS
DO NOT BUY LINEN SHEETS! within 1.5 years they have completely fallen apart like paper. I have photos that will make your head spin. They are lovely beautiful sheets but they don’t stand up. I also only use eco cleaning detergent. They also told me it’s regular “wear and tear” so I don’t get a replacement.
Scarlet Cann
Fitted sheets falling apart
I really loved the bedding I got from parachute initially. Unfortunately, it’s been 1 year and the linen fitted sheet is becoming see through and it has multiple holes. We’ve treated it well, delicate wash, no heat, no fabric softener and it’s coming apart. The duvet is in excellent shape so that tells me that I’m doing it right but their fitted sheet is too thin or defective, it can’t handle the friction of laying down on it. I tried to reach out but they will not offer a replacement or anything else. I wouldn’t buy these again for $170 to last one year. As of 2.9 the parachute team reached out to replace my fitted shit. I’m hopeful that this set will last longer, we’d love for it to work out and match our duvet that we love so much. I upped my rated to 3 since they reached out and honored the commitment to their product.
Lauren Bohn
Low quality
Linen bed sheets completely thread barren with holes aright after 1 year point. Customer service will not replace or acknowledge 2 year warranty they advertised at time of purchase. Would never recommend or purchase again.
Kellie Riggs
Quality didn’t hold up, bad customer service.
Purchased $90 bath sheets in December 2024, by September 2025 they were starting to shred (sides of the towel were fraying and strings just pulling to no end). I reached out to Parachute in order to see how they could remedy the situation— the immediate response was “thanks for telling us but we won’t do anything about it”.I responded saying that it is insane to charge $90 a towel and it have less than a year lifespan, they kept reiterating that the product is too old to do anything about it. Essentially they are telling me their “premium quality and craftsmanship” is worth less than a year. If you are splurging, splurge elsewhere! I am a designer and I will no longer be sourcing their products for my clients, as they trust that I will help them invest in longevity. My $10 target towels have held up over the past 6 years better. *I asked for a review link, they refused to send one. I asked for a remedy and they only offered 20% off a future order(after I asked for a solution multiple times). Yep, pass. I shouldn’t have to pay to fix a product quality issue. Truly disappointing. I’m looking forward to trying other brands, for myself and clients.
Gabby D.
High prices, no flexibility when issues arise
I wanted to share my experience with Parachute, as it ultimately led me to stop purchasing from the brand altogether. We purchased a full linen bedding set during Memorial Day. The order arrived incomplete, requiring a replacement shipment for the fitted sheet that did not arrive until mid-July. Between that delay, waiting for our new bed, and extended international travel, we didn’t meaningfully begin using the set until October. Once we did, it became clear that the Bone color didn’t work for our bedroom. The duvet cover was completely unused, and the sheets and pillowcases were lightly used and in excellent condition. Despite this being a color-only exchange for the same items, Parachute refused to honor the original sale price and required paying over $200 more to switch colors. After escalation, they made it clear that they were choosing to stand on policy rather than prioritize a reasonable customer relationship. Given the premium pricing, this rigidity was especially disappointing and not reflective of a brand that claims to value its customers. In hindsight, I don’t feel the product quality or overall experience justifies the cost. I won’t be purchasing from Parachute again or recommending the brand to others within my network.
Cindy
Perfect mattress (2 year review)
We have had our mattress for two years and absolutely love it. We have 6 mattresses in our house and have bought different mattresses over the years: 2 different Saatvas, naturpedic, and parachute home. By far Parachute Home blows all the others away - supportive without being firm or soft. My husband and I still climb into bed at night and we just have such a pure bliss moment every night when we slide in the bed. So much more comfortable than the Saatva (we’ve had two different Saatva any they both feel a little firm and they spray their beds with an anti microbial that they don’t say what’s in it). Naturpedic is good - super heavy and you can kind of feel the coils - although is my second favorite mattress). Parachute is absolutely perfection - we won’t buy anything else going forward. I didn’t buy the sheets
Jennifer Volz-Ryan
Only shipped a portion of the order and…
Only shipped a portion of the order and refused to do anything to correct it. Literally trying to steal from me.
Chris Archinaco
Way too expensive for total crap quality
Have the Organic Cloud Cotton Quilt and couldn't be more disappointed. After just a month it was fraying all over the place. Now after having for a year it's gotten so frail it tares so easily. Don't waste your money and buy something much more affordable that you won't be upset if it doesn't last. The company also only lets you leave a review once you've received the email to leave a review and expires super fast. So don't trust the reviews on their site. Shady business and crapy products.
Chris Macier
Absolute garbage products
Absolute garbage products. Their bedding materials fall apart after 2 years. The Dell laptops of linens. If you’re a dude buying this for your better half, literally look anywhere else.
Paul Stasiuk
Unfair Return Fees
I ordered a pair of slippers from Parachute. When they were delivered I did not like the quality. The terry cloth was shedding. Also, they did not fit well. I returned the slippers and $8 was deducted from my refund. I find this "fee" ridiculous and can't help but feel ripped off. When returning any item for any reason to Parachute if you do not live near one of the 6 stores in the U.S. you must send the return via mail or UPS and will always be charged the $8 fee. I wrote to Parachute about what I feel is an unfair charge but never heard back from them. I will not be shopping on their site again and advise others who are cost-conscious not to shop it as well.
EL
I can’t leave a review on their product…
I can’t leave a review on their product website because they only give you a short time before the link expires. I’ve had their down alternative filled duvet cover for 2 years and have spent the last year trying to reshape the clumps into an even surface again by drying it with dryer balls then tennis balls. It’s sad I don’t want it to go into the landfil but this duvet did not last long at all and it seems there is no saving it. Waste of money and wasn’t cheap either.
Alice Geanta
Cheap bath towels and no chance to leave reviews on their website
I can’t leave a review on their website because the link they give you to write a review expires before you even have a chance to fully use their products. I made my first adult purchase on what I thought were nice bath and hand towels. They were their mosaic towels, which I loved the look of. They immediately shed little bits of fabric everywhere and I figured after a wash or two this would stop. Well after about two dozen washes they still shed! I can’t wipe my hands and then go to apply skincare to my face or body lotion because I have little balls of fabric all over my hands. Even worse than that is the color faded after a handful of washes! No longer are they a pretty sage and blue, but a bleached tan color. I’m so disappointed I spent so much money on these towels. My previous towels were from a Fred meyer grocery store, had no fading, and finally needed to be replaced after NINE YEARS because they started to smell mildewy. I guess luxury is a rip off.
Kasey
Premium Prices, Budget Quality - Won't Stand Behind Defective Products
I've had TWO Parachute linen fitted sheets develop holes around the one-year mark - the second was a replacement for the first defective sheet. When I contacted customer service, they refused to help because my purchase was "beyond the warranty period." Their one-year warranty conveniently shields them from accountability for obvious quality control issues, and they deflected blame to my care routine despite my following all instructions. Two sheets failing the same way at the same timeframe is a manufacturing defect, not user error. My Target sheets have lasted years longer at a fraction of the cost. Parachute won't stand behind their products. I will not purchase from them again and cannot recommend them.
SD
Poor Quality, Zero Accountability, and Mocking Customer Care
I bought Parachute’s linen sheets because they’re marketed as high-quality and long-lasting. After just two years of normal use, the fitted sheet became paper-thin and tore apart. When I contacted customer care, I was met with robotic replies thanking me for my “patience and understanding” -over and over again - even though there was nothing to be patient or understanding about. At times it felt like they were mocking me.The supervisor simply repeated the same script, offered a token 20% discount, and refused to acknowledge the clear quality issue. For a brand that charges luxury prices and prides itself on craftsmanship, that response shows zero empathy and zero accountability.If a sheet falls apart after two years, it’s not wear-and-tear, it’s poor quality. And Parachute’s customer service made it worse.
Anat L.
Overpriced, Fragile, and Protected by a Fake Review System
I spent a ridiculous amount on Parachute’s linen bedding thinking I was investing in something premium and long-lasting. Within months, the fabric thinned, frayed, and started to fall apart — not through misuse, but normal washing and wear. For a brand that charges top-shelf prices, the quality is shockingly poor.The real insult is how impossible it is to leave an honest review. They only allow “verified purchase” reviews through a short email link that expires about a month after you get your order. By the time their products start failing, your chance to leave a public review is gone. That’s how they maintain pages full of glowing five-star reviews — they’ve built a system that quietly silences long-term feedback.This is not a luxury brand. It’s a marketing company selling fragility disguised as quality. Save your money and buy from a company that stands by its products and doesn’t hide behind a PR wall.
Juicenaps
Do not purchase the Cloud Cotton Robe
Do not purchase the Cloud Cotton Robe. I purchased it in Java and the color is awful-it has a tinge of green so looks like you're wearing a burlap bag the color of diarrhea. Also, it SHRUNK! I washed it once according to the instructions and it is so small and short now. I contacted the company. I couldn't even believe what they wrote back! I will cut and paste here: "Moreover, since we use a natural, small batch dye process (garment dye/wash) and don't use a chemical mordant (dye fixative), our products may differ slightly in color from dye batch to batch. This is not a defect, and we appreciate the subtle difference in colors." They actually wrote that THEY "appreciate" the color being not as advertised! They also go on about the "fit"- It has nothing to do with the original "fit"---it SHRANK after washing. The robe is soooooo UNFLATTERING! DO NOT BUY!
Trish F
Worn paper thin and torn in 14 months!
I ordered a new fitted 100% linen sheet for my double bed in July of 2024. It was on sale but still cost almost $100. Less than one year later, the sheet began to wear thin in a couple of spots and just a few weeks ago holes appeared in both spots, one of which is now the size of my head! I contacted Parachute and they informed me that the sheets are "sadly" outside the warranty period. Even cheap sheets last longer than 14 months. I have never owned sheets that broke down so quickly. I will not ever order a product from Parachute again and I do NOT recommend them.
christine barber
I purchased a sheet set from Parachute…
I purchased a sheet set from Parachute home and wish I had saved my money. They are so thin and within a year of owning them they all have runs and holes on them. Stay far away from this company, the quality is very poor for the price.
Erin
I spent $476 on king size linen bedding…
I spent $476 on king size linen bedding and it all fell apart within two years. The bottom sheet has several holes. The flat sheet has holes and two of the four pillow cases are coming apart at the seams. I reached out to Parachute customer service and apparently the warranty period is only one year, which is totally ridiculous since such expensive bedding should last several years if it's properly cared for. I've bought linen bedding from other companies before that lasted MUCH longer, so I won't be buying anything from Parachute again.
Chloe Lankshear
