Petland Pembroke Pines deserves 0 stars
Petland Pembroke Pines deserves 0 starsIf you are thinking of going to Petland Pembroke Pines to purchase a dog. I encourage you to read this post. It will take you a few minutes, but might not regret reading what we are dealing with by purchasing a sick puppy from Petland Pembroke Pines.Petland Pembroke Pines sold us a sick puppy. Within TWO days of purchasing the puppy, we took him to the vet for a wellness check; he was diagnosed with parasite, ear infection, found to be underweight, and excessive coughing. Petland of Pembroke Pines states they provided a heath certificate which indicates the puppy was fit for sale. When purchased on 12/20/2025 health certificate provided was dated 12/11/2025. This means the puppy was under Petland Pembroke Pines for eight days prior to us purchasing.Furthermore, Petland Pembroke Pines says and I quote "Licensed, independent veterinarian visits the store weekly to examine their puppies " if these puppies are health checked weekly as Petland Pembroke Pines replied to my complaint, I'm sure these licensed independent veterinarian provide the store with a health certificate indicating health conditions. I asked Petland Pembroke Pines to provide us with health certificate for the puppy between dates 12/11 - 12/19 for the 8 days under their care. Petland Pembroke Pines have never send such health certificate.I submitted complaint with BBB, FDACS, Humane World for Animals. Petland Pembroke Pines' rest to my complaint on BBB is that i'm being hostile towards them. I give my permission or will sign and document giving the right to Petland Pembroke Pines to make public my emails and show where at any point I'm being hostile!We paid lots of money for the puppy; we never expected the puppy's health to be in such poor condition as the veterinarian found him to be.Obviously, I'm upset (with reason) how much Petland Pembroke Pines charged to sell us a sick puppy. Since veterinarian diagnostic, my wife, 4-year-old daughter and I had been enduring personal and emotional distress due to Petland selling customers like me who believed them to be reputable pet stores to find out they sell puppies from puppy mills as indicated by an investigation from Humane World for Animals.Below reply to my complaint submitted to Humane World of Animal"Unfortunately, Petland is particularly notorious for selling sick puppies from puppy mills. See our numerous Petland investigations here: humaneworld.orgI advised Petland Pembroke Pines on Humane World of Animals investigation. Their response to me was; all Petland's are independently owned, and investigation does not mention Pembroke Pines location.Just like any other independently owned franchise, all Petland's operate under the Petland brand.When submitting my complaint to Humane World for Animal s, I specifically mentioned the Pembroke Pines location. Their reply was a link to investigation on Petland.As mentioned, my family, especially my 4-year-old daughter have been dealing with this situation since purchasing the puppy on December 20th, 2025. It was our gift to our daughter. Based on provided report humaneworld.org ; Petland is the largest retailer of puppy mill dogs, and while the company claims their puppies come only from reputable breeders and are in good health, Humane World for Animals prove otherwise.I urged you to visit this website humaneworld.org before going into one of these Petland locations. In my case there is nothing I can due about my situation, we just must deal with it and continue spending a lot of money trying to get our puppy in good health. I hope I can help someone else not go through my personal experience with Petland Pembroke Pines