Do you agree with Petpend's TrustScore? Voice your opinion today and hear what 96 customers have already said.
Petpend is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed December 6, 2023.
My blood is boiling, I paid $55 for a pair of shoes that look nothing like the photo in which I ordered from and are cheaply made of a solid sole that doesn't bend, and paper uppers that are not conducive to actually wearing. They're worth like $5. I'm pissed beyond belief and now the company has removed the listing and I can't get hold of them for a refund.
It been 3 months haven’t received my harness my blood is boiling I have sent many emails still waiting
Cu Jia Trade PO Box 6014 scamming now on Etsy as MoonlightMelbourne. Selling absolute rubbish and pretending to be an Australian company.
my poor 98 year old grandma bought an item from this site. instead of receiving her intended items she got a bag full of toenail clippings with some sort of white goey substance on them. She was in such shock she nearly had a heart attack. so we emailed the site and they told my poor sweet grandma that she was a old hag who shouldn’t be ordering a pet bed for herself and that she will die before she gets the bed. She is sadden and upset and will never buy anything online again i hope your happy.
SCAM!!!!! After countless emails they have completely blocked me off and gone silent when I asked for a refund as the product I received was NOT what I was after! DO NOT BUY FROM THEM! They disgusting and disrespectful.
I purchased and have just received 4 rechargeable Electric Tooth Calculus Removal Tools. One of them fell apart as I lifted it out of its box, The break revealed there to be a pencil lead thick clear plastic spine which is caused to vibrate and passes the vibrations to a pointed "needle" type tip at the head of it. I used one that was working. You hold the needle vibrotip onto your tooth enamel so that vibrations act to "shatter" calculus build up. Well...it works in a fashion on very minor calculus buildup, but not on really caked up calculus such as builds up behind lower front teeth. I thought using it would save me from a painful dental oral cleaning.....IT WON'T ! The Sales pitch used by the company is persuasive..especially the "Buy two get one free" come-on. At best it's a toy and You will definitely need your Dentist to do a proper job for you. Having read the scam reports about CuJia, I won't bother trying to get a refund on the broken one. LESSON LEARNED.....and YOU now stand warned about them!
Please be aware that Cu Jia Trade ( Chinese company)That was behind this scam of Petpend is also behind Charge Boost . I just received my charge boost today and its absolute rubbish.You can find a heap of websites and reviews on ChargeBoost. Its the same company behind Petpend.
Purchased a harness from PetPend on the 18th October. Have written 4 emails to follow up. Standard automated email saying they will look into it. No response. I am frustrated that I cannot talk to anyone about my purchase or even where it is in the supply chain. Hopeless organisation. Have taken other posters advice and lodged a formal complaint with NSW Fair Trading
Shocking. Claiming to be an Australian company, but is from China. Yes anyone can get an ABN and then claim to ve Australian. Put in a claim as not received my item. Stay away. Dishonest rubbish company.
Do not order from this companyYou can't talk to anyone, email only, no returns no refunds???They cut and block you online.No communication 🤬🤬🤬 🤬🤬🤬
So disappointed and will never order from this company again! Been waiting 3 months for our order to arrive and after emailing them 4 times now to see if they can look into where our order is there’s no reply except for an automated reply saying they’ve received the email! Buyer beware!!!!
Shocking service, don’t ever buy from this company. Still waiting for my product to arrive, it’s been 20 days and still no product. Website said “expect delivery within 4-6 days once order was accepted”. My order didn’t even leave the warehouse until I had emailed them twice which was 12 days after date of order. My order says it’s been “in transit” for 8 days now. It’s only coming from Underwood to the Gold Coast, a 30 minute drive away!! Company are not returning my emails now.
Cu Jia Trade are a dodgy company, like everyone else here says, posing as an Aussie company and pretending to use Aus Post. My product was of the poorest quality, alot smaller than stated and took 1 over 6 weeks to arrive.AVOID AT ALL COSTS
Hi Chelsea,This is incorrect information. I emailed Chloe on the 27th of September after I placed the order on the 21st of September.I wasn't not provided with any tracking details - no link, just a tracking number.Chloe then informed me to allow up to 4 business days from order confirmation to dispatch. Still no tracking on link 3 days laterChloe then emailed 30th September - 9 days after purchase"I will personally look into this for you with our warehouse team. Please continue to monitor the tracking link within 72 hours, if it doesn't update, let us know right away."Cristina ChandraSep 30, 2021, 8:21 GMT+10Hi there I can't seem to track my order. I still haven't received it. It's now been 10 days. Cristina ChandraSep 27, 2021, 7:07 GMT+10Hi there I ordered this oj the 21/9 and still haven't received it. Can I please cancel this order?It's taking too long considering its been over 7 days.I am in desperate need of this and it would be quicker for me to purchase instore.I let her know the order needed to be cancelled - she then informed me once I received the item as it cannot be canceled whilst in transit i could organise a refund.This is completely unacceptable. I didn't change my mind - I needed to attend to my pets' health immediately. Your item has taken 3 weeks to be delivered when I had requested it to be cancelled.Chloe has no sense or urgency about this and continues to ignore the majority of my emails everyday.Your website states a return policy - this isn't for change of mind - this is for poor communication and no tracking on the order. I don't think It's right to wait 3 weeks for an order with no tracking.OUR PAWMISEWe offer easy and convenient free shipping + a 30 Day Return Policy to take care of all product, shipping, & purchasing issues! Contact our wonderful support team & they'll be excited to help!We accept returns for up to 30 days from purchase, the item(s) must be unused and in the same condition that you received it and must also be in the original or similar packaging.This is no change of mind - this is a shipping issue on petpend's behalf - till today I haven't received any links to shipping updates.If you are such a pet focused company - why is it so hard to see that the end user is actually my dog - I bought a Petpend™ Protective Collar × 1 for the protection dog which could not wait 3 weeks.Could i please have a refund - more than happy to return the product as it hasn't been opened.Regards,Cristina
Have received my 3 Christmas Dog ornaments. Finish on 2 is bubbled and one is scratched. Very disappointed. Trying to find a contact for them.
Ordered a backpack for carrying my puppy - it only arrived after one month. Plenty of back and forth emails between me Olivia and Chloe to find out where my item where. It eventually arrived. I bought a large but by the time the backpack arrived, my puppy outgrown it. I made contact again and requested an exchange only to be advised by Olivia to send a photo of the backpack, proof of size on packaging and SKU and take a measurement of my puppy.. OMG! honestly do I have to do all of this to request a consideration for an exchange to an XL? Send through all the details and was told all the measurements are on their website - basically they are telling that I am at fault.. FYI - I did check the measurements but not my fault my dog grew in a months time and not fitting in backpack anymore. Totally appaling service - and huge lack of timeous correspondence - they take forever or IGNORE you - DONT buy from Petpend - you will end up more frustrated and humiliated by this useless company..
Wish I had read these reviews before I ordered an item for my dog. The website indicates a 4 day delivery time. It's been 9ver 3 weeks and still waitingTracking service also very dodgy.
Bought a harness, had it less than a week and the clasp snapped. Contacted customer service and didn’t get a reply for 3 weeks so sent another email. I was told I had it over a week so they would not replace. Contacted the ACCC and they are well aware of Petpend! I would suggest everyone contacting their local to report issues as they are being helpful with my complaint.
I wish I had read these before I ordered. No communication, or they tell u to check tracking number that goes nowhere, or apparently "Olivia" is checking personally with the wearhouse! Well someone should send out a search party for Olivia cos I haven't heard nothing!
Same as all of the other reviews, ordered a toy for my dog, followed up numerous times, bogus tracking and item never arrived.
According to TrustPlane, Petpend has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-petpend-com
