Abysmal Customer Service & Unsafe Seafood Handling
I purchased imitation crab at Save-On-Foods, 7th Ave., Vancouver. The seafood staff stacked six packages on the top shelf of an open bunker fridge—only the bottom one was kept cold. I got sick. I contacted Clover Leaf, but they didn’t take accountability and just sent coupons I never asked for. I also contacted Save-On-Foods head office, and all they did was alert the store to pull the product—they never issued a refund or properly addressed the situation. This is beyond poor customer service and makes you seriously question how food is handled at this location.
Janet Symmonds
SupportS ICE and price gauges
Used for over 20 years.I could live with the price gauging but directly supporting ICE on the USA is the final straw.Patterson is selling a facility in order to process and jail people. The facility is also against the wishes of the local community which has no say.Certainly won't be buying my next vehicle from Patterson.
Karl Schneider
Shantz crossing in Didsbury
Shantz crossing in Didsbury AB WORST store all round. The produce is deplorable, very high priced. Staff is rude and they don't pack the bags appropriately. The toilet and bathroom are filthy. The toilet had Crap in and around it. NOT EVER GOING BACK.
Mary Wilson
I was in save on foods in kamloops on…
I was in save on foods in kamloops on Lansdown today to buy the whole chickens on sale for buy one get one free. in the case they had stewing chickens bags of 2!! they were obviously out of the fresh chickens but tried to fool the shoppers to buy these stewing fowls as a replacement!! not nice !!
Yvonne Berndt
Service is good and staff is friendly
Service is good and staff is friendly, but their Sale flyer and App deals need to be a deal and not big frustration to get a deal. Will not go back again because of this until they make shopping a good experience.
Julian Zarowny
dislike getting food that is bad.
dislike getting food that is bad.
gerald blitch
Perfect Service
I have had over 100 deliveries from Save On Foods and every single one was perfect. Unlike another delivery service, you get all the bargains and sales, Drivers don't take tips. Simply put, they are the best.
Darrell Miller
I absolutely hate their online…
I absolutely hate their online ordering. It's the most unfriendly site. Trying to get help from the customer service who also have no idea how to fix the ongoing issues I've had while trying to order online.
Harjeet Kaur
Terrible service.
What went wrong if I said said it once I’ve said it a thousand times get rid of blackbird security! I’m going to Walmart now so ciao! You lost more money yet again. But it’s not like you care, so if you don’t care then frankly why should I? Answer is short and simple I promise, and it’s I don’t care. If supporting an American company means not being followed harassed and accused by the security guards then so be it. I’ll support Walmart instead. I may not like that they’re an American company but they at least have the decency to treat me with respect and dignity unlike you. Don’t bother answering because frankly I’m tired of going in circles with you about these guards and getting nowhere. So Walmart says thank you save on for the hundred dollars you lost today.
Donna Henderson
Save On Foods Cloverdale - A1 Customer Service
It's all about the customer service! I have been ordering food delivery from the Cloverdale Save On Foods location since Covid hit. I have always been quite happy with the quality of the items, the cost of delivery and the very pleasant driver.However, this past weekend I placed another delivery order and when I went to use three of the items, they were either spoiled or the wrong item. This seemed like a shopper issue that I thought the store needed to be aware of so I called the store. They put me through to the manager in charge of online orders and, after I explained the issues I had with the last order, I was shocked to learn that she was going to credit me for all three issues. She also thanked me for letting them know and explained that they do have some new employees who are still in training.Wow! I am just simply in awe. I wasn't even expecting a refund. It's rare to find such great customer service like that these days.
Carrey Jensen
Check out counter is very slow.
Check out counter is very slow.
Mr. JKinol
Horrible driver-horrible delivery
I was sick today, and the driver wouldn't stop knocking and knocking louder and harder, it made my headache like I am going to open the door and punch this guy in the face.What the heck is wrong with you people?NO ONE IS GOING TO ORDER FROM YOU ANYMORE.The whole point of delivery is that is not supposed to be an interactive experience. One time was I was sick again, the food sat outside for hours until I was strong enough to go down. So I get there when I get there not when you driver orders me.You require signature now? F. This!!!First you cheap on 5 cents bags, putting my food in the rain on the dirty ground, now this???
Gaia
Last time I went to Save-On-Foods I was…
Last time I went to Save-On-Foods I was tossing my ball in the air and it landed on top of one of the shelves I couldn't reach it I kind of cried because I was a kid so yeah the Save-On-Foods was the one in Seton, Calgary, Alberta. I still feel sad I wish one of the employees came and helped me to get it back but they wouldn't want to do that right?
benny
Pay attention not to get ripped off
This is not the first time this has happened, there is one marked price for a piece of cheese 50% off and at the till it scans at normal price, now if you are not watching like a hawk, you will pay full price. I then mention it to an employee, and she just brushes it off, saying "oh I guess they forget to mark down this one", then the deli woman comes over saying the ones that are on sale are in a completely different area, what Hog wash, the sign marked down the cheese where I picked the cheese in the deli. Very disappointed in the customer satisfaction, and be sure to watch every item's price. I for one will be shopping somewhere else from now on.
cusigi scheerstomer
amanda in alberni is rude
amanda in alberni is rude
Mike Aston
I started ordering online from Save on…
I started ordering online from Save on during Covid. I have always had a very positive experiences. Over 50 deliveries with no problems. Courteous delivery drivers. I get 90% of my groceries from Save On and I'm sure I will continue.
David Newton
Incorrect practices leaves shopper confused
I was in here after a chiropractor appointment. Been here a few times. Super clean bright and tidy. Good fresh produce. I was in I think it was Tuesday? And they had a sale on blueberries for $5.99 completely sold out. I was in again on Thursday after my appointment and they had filled the entire blueberries raspberries blackberries section of the cooler with these baskets of blueberries. There was two shelves. The upper shelf had “3” signages all saying $2.99 sale, the signage was upside down. No idea why. But I looked close and saw one of these 3 did say blueberries. Below this shelf was one full length shelf of blueberries. The same basket size as the upper shelf. But this shelf label said $7.99. The only thing is. The ones here had a different brand name label sticker. From those on the upper shelf. I assumed these ones cost more based on being a different brand. So I obviously grabbed the cheaper brand. I mean. It’s blueberries. Who cares if it’s not dole. I get to the self checkout. And it comes up as $7.99. Obviously I called customer service to come over. She goes and verified. And comes back saying that it’s for the smaller ones. I went with her. And showed her that I picked them up on the top shelf. And the sign it was in front of. Said $2.99 with my save on foods card. She went and got the produce manager. Who gave me some story about how the supplier shorted them and that he had flipped all the signs upside down to remind him to re order those items. I argued that he had filled the entire section with one brand. And then left the wrong sign up. And filled another brand. Down below with a different sign. How was a customer supposed to know. I explained that he should of flipped it over so the signage was white blank card. Making it obvious to the customer. He argued that it makes his job harder. ((( perhaps you forget. It’s your job to make it easier for the customer. Not the customers job to adapt to things that makes your job easier )))I went back up to the self checkout. And ask the lady of she was going to fix the price. And she looked at me and said oh I thought the produce manager explained it to you. It’s not that price. He did explain it to me. But I still feel that I’m entitled to the price I saw it displayed for. It isn’t my problem honestly if he wants to take the easy way and leave signs up when they are clearly out of stock. And then overstock it to the point customers have no way to know which ones was out of stock???She said she can’t do anything about it but she can call the produce manager again and see if he would okay it. Guess he said no. Cuz she hung up and said no he said there’s nothing he can do about it and that he’s not giving it to me for the price I saw. I asked her to call the store manager for me. She sighed and dragged her feet and held off grabbing the phone and looked as if she was debating what she was to do, as if she really didn’t want to make the call and I asked her what the problem is. She tells me nothing is wrong. And proceeded to call. Shortly after she comes over and rings it up for me at the price I saw it for. But while she is doing it she’s muttering that she’s doing me a favour just this once and that we aren’t doing it for you next time. Next time if there’s a question about the pricing you need to ask before buying. I found this to be FILLED WITH ATTITUDE that I not only don’t deserve but she had no position to be giving me such attitude but I didn’t say anything. IT ISN’T COMING OUT OF YOUR PAY-CHECK LADY so why are you even giving me a piece of your opinion??? You make it seem like I was at fault. That I did something wrong. I’m fairly certain that SAVE ON FOODS procedures does not tell staff to flip signs UPSIDE DOWN to indicate it is sold out. NOR DOES IT TELL STAFF TO STOCK IT FULL TO THE BRIM with wrong item until the correct item is back in stock and just expect customers to know what’s up with that. SHOW ME WHERE IT IS WRITTEN THAT THIS IS THE STORE POLICY AND PROCEDURES AND THAT I AM WRONG AND I WILL BE HAPPY TO APOLOGIZE AND CHANGE MY REVIEW!This experience has just left me with mixed feelings. I’ve always loved SOF and the few that I frequented regularly up until recent years have always been 110% customer service and good experience. But this location (located near LOUGHEED MALL) was the complete opposite experience. Falling very short of expectations. I want to also point out. This BLUEBERRIES ordeal cost me 35 mins in their store to get them to review it argue it defend it argue it some more drag their feet and finally give it to me for the price it was shown for. This should never of been the case. 30+ mins? I’m experiencing pain in my joint. And lifting is a bit of an ordeal. So SOF being right next door to the clinic was nice. And I really needed the blueberries. Otherwise I would of just left without it. I didn’t have a lot of options as pain sets in shortly after therapy treatment.
Pebbles
