Scotts Lawn and Garden Products is an online company. Based on 33 reviews on TrustPlane, it has an average rating of 1.5 out of 5 stars. Last reviewed November 24, 2025.
After buying bags and bags of grass seed I swore off Scott's. Well stupid me bought 6 bags of black mulch because it's "the best". After two weeks the black mulch is brown. I WILL NEVER BUY ANOTHER SCOTTS PRODUCT AS LONG AS I LIVE. OVER PRICED AND VERY POOR QUALITY. IT'S A SCAM.
What a waste of time and money. This seed did not even germinate and I adhered to the instructions strictly. Went to Woolworths and purchased Brunnings grass seed A 3rd of the price and germinated in 5 days.This is the second time I have purchased Scott grass seed with same negative result, only gave it another try because thought I may have done something incorrect, not so, because the Brunnings has no problem. learnt my lesson.
Just frustrated and disappointed. Ivebeen using Scott's for about 40 years, professionally and personally. Recent years just realized how Scott's has changed dramatically. Extreme rise in cost and smaller coverage in each size bag. The real disappointment is that you're paying more money for less coverage and the product you get is crap. Last three times I bought the product, it was unusable because of being contaminated with moisture. Couldn't return. Next time I'll buy Lesco.
Thank you for reaching back out to us.Our guarantee does not provide for compensation beyond the product price. The guarantee on the product is for the product alone. We have issued your refund for the purchase price of the products. You will receive this in your email within one week.Again, thank you for taking the time to contact us. Please let us know if we can be of further assistance.Faith Brand AmbassadorThe Scotts Company and Subsidiaries14111 Scottslawn RoadMarysville, OH 43041 Ref # 45985255Thank you for the reply.so if your product damages my lawn you dont think it would be a minimum to pay for the damages . i guess your not looking for long term clients no problem i will go back to botanix as of today i will go on social media and plead my case there then and explain how i have been taken care of that will cost you minimum $100 000 by the way just for your info i am the consultant of orozen for the last 22-23 years , and if ever one of my associates would answer a client the way you have answered me , hey would not be employed with us anymore . we are never looking to make a buck today but have clients for life .Merci de votre confiance Rico BattikhaOur guarantee does not provide for compensation beyond the product price. We could look into this with further information (I see you were not able to provide spreader type etc) but we would end up at the same resolution. The guarantee on the product is for the product alone.Again, thank you for taking the time to contact us. Please let us know if we can be of further assistance.Amanda Brand AmbassadorThe Scotts Company and Subsidiaries14111 Scottslawn RoadMarysville, OH 43041 Ref # 45985255Good morning Rico,We've carefully reviewed your recent Scotts Turf Builder Pro Lawn Food purchase and its application to your lawn.It appears that the amount of Scotts Turf Builder Pro Lawn Food applied was more than needed. Based on our conversation and the measurements of your lawn's green space, one bag would have been sufficient for your entire lawn (front and back).To address this, we've processed a refund for the two bags of Scotts Turf Builder Pro Lawn Food that were purchased. Regarding additional compensation, we're unable to offer any further amounts due to the over application of the product. We always want you to have the best results, and using the right amount of product is key!We have received your proof of purchase. Your Amazon eGift card is being processed and will be sent to your email within 5-7 business days. The email with your Amazon eGift card will come fromAgain, thank you for taking the time to contact us. Please let us know if we can be of further assistance.TamaraBrand AmbassadorThe Scotts Company and Subsidiaries14111 Scottslawn RoadMarysville, OH 43041Ref # 45985255Rico B Tue, Aug 12, 8:28 AM (17 hours ago)to SMGHello Tamara ,i think your wrong , i have over 13 000 of square feet of land with my house on it and pool there is left 6000 +++ i read the instructions and it said with the sreader i was using to put it at 13.5 which is what i did , if you are right then 100 % of my lawn would have been burnt , the front is perfect and i used the second bag but at around 4 or 5 if i remember correctly and the back is where you got all the pictures where i would say about 50 % the lawn has huge yellow patches . so please i would like to be compensated with enough money or gift card for semance and earth , my grass was perfect , i pluck out one by one bad grass ect.... and i personally invest alot , i have switched to scotts from botanix in 2024 , and i realized right away your quality of semance is inferior and i am disappointed , the grass that grows some looks like hay so i have to spend much more time taking out bad grass ( i have groupe vertdure that i have a contract with $450 a year ) + what i spend which is at least $500 in a season for semance and earth ect.. i hope i dont have to go on google and show pics and re iterate how dissapoited i am , $90 - $100 wont cut it i already bought a semance bag which cost $100 with tax from ccanadian tire , i have not bought any earth yet , i used the eart that i had . please advise Rico Battikha
One star is too many. I have never written a bad review, but I had to speak up for this wrong doing. I had a BEAUTIFUL lawn in my front yard and backyard for 30 years until I used the Scotts Turf Builder “weed and feed”.It COMPLETELY DIED because of it!!Just so frustrating and discouraging when I take such pride in my lawn and yard! I had it professionally aerated and seeded with topsoil two months after it died from the Scott’s Turf Builder “weed and feed”, but nothing came up. It was still Poisoned from the Scott’s weed and feed. I have had no lawn now for four months. Do not buy this terrible product!!
I bought Scott’s Lawnsoil at a premium price. I got brown mulch! Tried to show a picture but this site doesn’t seem to have the option.
Finally broke down and bought some black mulch for the first time ever! And I sure was surprised, so I was potting strawberries plants and used the Scotts mulch on top of course, And within a dozen handfuls, I already discovered or pulled TWO pieces of plastic out!!!! What a bummer!!!! What else could be hiding inside? Very disappointed, I don't want to eat or consume plastic residues for years to come!!!!! First and last buy!!!!!!!!!!!
Just purchased a 10 pound bag of Scotts EZ seed on sale over the internet and picked up from a locker outside the Wallkill, New York location. At best the seed germination would be 80% if the seed was used the same year as the seed test date. Big box stores like Home Depot and Lowe's are working with Scotts to extend the seeds life by putting stickers over the original seed test date. This extends the seed life, but seed germination life drops substantially after one year. Most purchasers don't realize that they are paying for seed that shouldn't be on the store shelves. At one time I managed a successful lawn and tree service. We purchased seed by the ton and only purchased seed that had current testing. Buyer beware!
I bought 2 small bags of Scott bermuda seed and one bag of Scott's starter fertilizer. I also bought a few bags of Garden Soil. I raked it in ensuring it was not too much soil, just enough, and watered it 2 X day for a couple weeks at Texas temps near 80. Then I watered it 1 X for a couple weeks. NOT ONE blade of grass has sprouted. Your product is a waste of money--defective.
While others offer better products at lower prices, i have used Scotts for decades. I attempted to use a 15% promo code with an annual package, but the software wouldn't allow it, so I contacted customer service to clarify -only to finally receive a response 4 days later!!! They said that, since the promo expired 4 days later, it was no longer valid!!! After I stated i would quit Scotts after 5 decades of use and trash them on all websites, they responded with an offer to purchase the package at full price and they would return the difference to my card. So I did. Then I received another email saying that after further review, i would have to pay full price!!! So, I attempted to cancel the order, but their own software could not find the order using their own order number!!! Good products, but idiots running their online department! NEVER buy online from them! Im done with Scotts!!!
I just had seven guys with leaf blowers in my back yard. One of them got on my porch and was looking in my window. Then proceeded to blow my mum plants around completely destroying them. Blew my welcome mat and chair around leaving leaves on my chair. Blew a bunch of dust under my door and into my home. Did not put anything back in it's place and left. Highly disrespectful of others property. Do not recommend.
I give it a zero. I bought a bag full of nut grass and some other crap I have never seen in my life. It's got more weeds than grass. NEVER AGAIN!
Probably the worst product I have used for my lawn. I purchased the entire 4 step system and applied it per the instructions and within days my entire lawn was ruined and burned. They will counter and say it was misapplied however unused the scott applicator. This stuff is crap go elsewhere
Against my better judgement I purchased the Scotts Halts fertilizer again for crabgrass this year after having poor results over many years. This is the worst i have ever seen my lawn. It is loaded with crabgrass. What a ripoff. It should be taken off the market. NEVER AGAIN. This product seems to feed the weeds, not prevent them. Don't buy. Waste of money.
Corporate thieves and environmental vandals.My Scott’s fertiliser spreader will no longer work as a wheel has fallen off and appears to be unrepairable.The failure has occurred because Scott’s have used untreated very thin mild steel to make the drive mechanism. Scott’s should know that untreated mild steel and very corrosive fertiliser do not work well together.As a loyal fan of Scott’s products for more than 40 years I now realise that Scott’s have joined those corporates who use very poor unsuitable material where it can’t be seen. It makes me wonder what poisonous materials they mix with their garden products!
I bought this product ( Scotts® Turf Builder® Weed & Feed₅) to weed and feed my lawn and it is totally garbage. I followed the instructions for the application very carefully ( when to apply it, how to apply it and how to water it ). It did absolutely nothing except that it produced more weeds and the orange pellets are still visible. Avoid at all cost !!!
Scott's Bonus S product killed my beautiful St Augustine lawn in the spring of 2023. The Scott's representative told me that the formula had been changed and failed, resulting in dead lawns in some southern states. She offered repayment of the cost of the product itself and immediately sent me a check for $75. This spring I posted a bad review of their product, warning others that the once healthy and beautiful St Augustine grass covering my yard, died after using their product and that the yard was now nothing but weeds! Upon seeing the bad review, Scott's contacted me, offering me $300 for damages and asked that I sign a confidentiality agreement. I asked for replacement cost of my sod instead. They asked that I secure two sod estimates and provide them with photos. I did so. Upon receiving the requested information, they contacted me again, saying they were prepared to pay only $300 as previously offered, based on the information they received. The photos I provided to them were time-stamped and clearly documented the damage to my lawn caused by their product. The estimates were provided by reputable suppliers of sod and included the cost of the sod itself with no allowance for labor.I refused their $300 offer and was advised that the case would be turned over to their "insurance company", Sedgwick, which as it turns out, is a third party administrator, representing companies such as Target, AT&T and, I think, Walmart.Sedgwick just notified me that the claim was denied and, get this, Scott's has now also denied any admission of fault, stating that there is nothing wrong with the product. This is contradictory to the information that they volunteered to me in our earlier conversations.Has anyone else had similar experiences with Scott's? If so, please begin spreading the word, offering reviews at every given opportunity. People need to know that a company we've looked to for years as the answer to our lawn and gardening needs, can no longer be trusted.
not good they keep mixing the seed with some cheap crap then when it gets sunburn it doesnt grow back even when watered properly for those conditions. the products they make are weak and the directions are very vague the weed and feed says as per the safety it could only be used legally a few times a year but i have to use this thing every 6 weeks for it to be effective so it sucks their products are very weak no good I have been using this for 8 years i will now abandon this product.
I set up an on-line annual account with Scotts.com and then called to confirm. Was confirmed order went through and said they would begin sending me the products in September. Called today 9/13 to see when they will be shipping my Fall application and I was told my account was cancelled with no explanation as to why. When I spoke to a customer service manager I got no help. I will never buy a Scotts product again.
1. Seven boxes each weighing 40-50 lbs arrived last week instead of 2bags for the Fall Application. 2. After some back and forth and 2 sets of return labels I was told UPS would pick them up. 3. I threw out my back which had been fused surgically dragging the boxes under cover to keep them dry.4. UPS never showed up and said no pick up had been scheduled. They told me I had to take the 7 boxes to one of their stores.5. I threw my back out a 2nd time lifting the boxes in and out of my car.6. The only response from Scotts was asking me what more they could do for me. I think they meant TO me.Pathetic customer service.
According to TrustPlane, Scotts Lawn and Garden Products has a 1.5/5 rating based on 33 verified reviews as of February 2026. Source: trustplane.app/company/www-scotts-com
