Product OK-ish, but no support email, and no help from management.
I have had a number of Seagate external drives, and two of them stopped working some time ago, so I thought I would try to recover them.I have been unable to find an email address for customer support, so I wrote to the CEO multiple times without any response.I also wrote to the CTO without any response.The drives still spin up - but no data comes out, so I suspect the Seagate interface is faulty, and the drives OK, but it would be nice to have some help, rather than the rudeness being encountered.
John
Seagate 24
Seagate 24. tb drive vibrates and makes noise. Support says to check w/Sea Tools. But NO MAC version. WTH? what kind of support is that?
Larence
LaCie Rugged
Who put togheter the Lacie Rugged (seagate with LaCie name on it) and tought this was good? This person shoud be fired!!!! What a shitty product. I lost a year of photos. I trusted this crappy hardsick and used it for maindisck and backup. Both of them broke after 5 months. All the heads for the reader broke and now all my images are gone. Do not by anything from Seagate. You stuff is NOT safe!!!!!
Anne Berit Reitan
Tech company we should all avoid...!
Having ordered a couple of Ironwolf drives for a new NAS, which were listed as 'In Stock' at the point of ordering. I queried why they hadn't been dispatched after a few days of inactivity, and then 2 days later I get an email saying my order has been cancelled for unforeseen circumstances. Not sure what those circumstances could have been as the items are still showing as 'In Stock' but of course the price has since gone up (presumably due to the AI pandemic!). This was my first and last experience dealing with such a terrible company. I can only assume they're one of Trump's little hero companies...with zero customer service and zero accountability...!!
Mike Haynes
Bought a 5TB Seagate basic 1 year ago
Bought a 5TB Seagate basic 1 year ago, today it started to fail:- SeaTools Long Generic failed- Windows logs show I/O retries / paging operation errors - Reproducible on multiple PCs/portsSo I tried to contact the customer support as the drive is still under warranty. I went to their contacts page where it starts to display the different languages you can contact them in, yet, and this is the crux: the contact details are blurred out, so they is NO WAY TO CONTACT THEM. It's unbelievable really. These guys are crooks. Don't buy from them!
Pete
Do not purchase any product from this company they do not warranty there products
I bought a storage drive for my Xbox but my console wouldn’t even register it. So I had it looked at and the drive is a 5tb drive but the internal component said it was only a 500gb drive. When I mentioned that they confirmed it they said that since the internal drive isn’t matched to the case it voids my refund. And it had a red x on the component. So basically they put the wrong component in the case and sold it to be then said sorry that’s not the right component in the case so we can’t refund you.
Waylon Standridge
Seagate seem to be having a Boeing…
Seagate seem to be having a Boeing moment - two drives failed in a month
Ian Lauderdale
STAY AWAY FROM SEAGATE/LACIE!
Our company bought a new Lacie BigDisk as RAID. It damaged our company. It randomly ejects itself and this damaged all the companies files. Luckily we had a cloud as spare backup. The support wanted us to update the firmware which we did, did not work. Then they emailed us a document to returned it which we did with all documentations in the box.Nothing happneds so we contacted them. ”The case is terminated”.Why? No explanation and the Big disk was not to be found!They found it and then they said – the disks must be included and send us proof of shipping. (Proof they got)-No way we will send our entire company around the world and nor would LaCie/Seagate do it. We also need the disks for work and look what happend so how can you suggest such a stupid idea and besides you write on your support page that this is a firmware issue.And also this problem is well-known with just a Google search.No answer, just that they will return the useless Big Disk.
Ola
HD ordered through amazon was faulty
HD ordered through amazon was faulty. They repaired it but it was still crashing (+crashing my MAC). 9 Months on and they are 'repairing' it a second time - but I would never trust it for backing up onAvoid
Ed
Underhanded or Incompetent, Avoid Regardless
I attempted to purchase 4 IronWolf Pro 20TB (ST20000NT001) at $379.99 each. Four days later I received an email stating my "order was unable to be fulfilled due to unforeseen circumstances." I reached out to support. They offered no explanation or remedy except that I try placing another order. The drives now cost $419.99. I immediately deleted my account on seagate.com. I will never do business with this company again.
Kevin
Terrible company
Terrible company. Their drives die and they dont warranty the item and give you BS run around. They just dont want to warrant any warranty on their dud drives. Very terrible. They lie as well. I would never buy another one of their products again.
Quakabee
poor support and glitchy
My previous seagate external drive worked fine for a few years, via windows file history. My new one comes with it's own software but it is entirely baffling. The manual has no pictures so it is almost impossible to relate to. Eg it says go to main menu as a first instruction...but the interface has nothing looking like a main menu. The links for support don't work. I get a message saying backup successful and then moments late another saying back-up failed. Seems no obvious way to set what you want it to back up. It wasn't cheap so this is a big disappointment and worrying as I have no idea if it is actually working as backup. It would have been
Lydia Stevens
Seagate now is the synonym of poor…
Seagate now is the synonym of poor customer service and horrible warranty service! And worst quality drives sold out there! Never more I’ll purchase any product made by them after my most recent experience! I have an 8TB expansion hub drive that got its SATA port damaged, it stopped working properly most of the time, occasionally it would connect after placing the cable into the port at certain angle. There Seagate support did not offer any help, they told me my device was out of warranty and they advised me to back it up!!! Incompetent !d!0t5!!! I purchased it in 2022, so it was not that old and barely used it, it appears ports are of the most poor quality, disassembled it removed the disk, bought an adaptor and fixed it myself, but no Seagate products anymore, even as gifts!!!
Svetoslav
Bought a very expensive SSD (Rugged…
Bought a very expensive SSD (Rugged Pro5), which stopped working after less than 2 months. I was obliged to agree to very 1 sided conditions to start the RMA process, and pay for the shipping back to support myself ! Unbelievable. Avoid !!!
Meenfil
What a service
What a service! My hard drive had crashed, and I was really stressed about losing all my data. Thankfully, Seagate reassured me that they would take care of the recovery. Now, just two weeks later, I’ve received a new hard drive with all my data restored. It's all covered under warranty. Thank you so much, Seagate!
VK
Lying, Cheating and Seeking More Money
I purchased a 6tb external drive directly from their website, and received it in a box with no form of padding or protection. Predictably, the drive was damaged. I attempted to contact their support, and learned that I was expected to pay extra for them to replace it. With no other choice and CrystalDiskInfo results turning up alright, I decided to use the drive despite the clicking and grinding sounds. Less than a year later the drive started losing data. At this point, I contacted the Better Business Bureau about it. Seagate began lying and cheating immediately by reporting the issue as resolved to the BBB on first contact in an attempt to prevent me from responding in a timely manner. The options they offered me were, once again, the exact warranty options offered before, in which I would be expected to subsidize their failures. The only leeway they offered was to waive the fee for data recovery. In this case, however, I would be expected to send the drive to them and wait for them to send another one back to me with my data copied to it. Considering I've already seen the care they put into shipping these drive, I told them that wasn't an option. This went back and forth for a while until they, once again lying and cheating, closed the case as "inactive" withing three hours of receiving my last response.
Brett Rodgers
Seagate Canada Store a terrible experience
It took eight hours of constantly reentering my information before I was actually able to complete my order from the Canadian Seagate Store and when done, despite all the time it took to do it, and the many times I entered the correct "Deliver to" address, they still got it wrong. It took hours to get back to them, and when it did, I tried to get them to correct the address they said, "sorry it has been shipped, we cannot change the delivery address". Time wasted makes what looked like a good deal not worth it, especially if I cannot get UPS to change delivery address to the correct one.
Murray Strome
DON’T BUY IT !!!
DON’T BUY IT !!!! I have bought this device on 26 June 2025 Seagate Expansion Desktop 20TB, External Hard Drive, USB 3.0, Data Rescue Services (STKP20000400) I used it to archive my clients video footage and my personal footage ( since 2019 ) I was going to use for project. After I used 3 times transfer has stopped at 90% and device freezed I sent it back to SEAGATE as I had recovery service covered and after 5 weeks they told me that they are unable to recover my data which is absolutely ridiculousl as they sold faulty device !! My Seagate case number is - 13015397Please don’t buy it if you don’t want too loose you data !! Avoid for all cost !!
Bartek Albrycht
Seagate
Seagate, the company that now owns LaCie hard drives, has terrible customer service. I’ve had three different drives all purchased at the same time, and they all died within less than a year of each other. They advertise all their “support” options, but they’re non-existent, unprofessional, rude, and disrespectful every time I’ve dealt with them.I now have no hard drive and wasted almost $175 on the drives. I also don’t have an iCloud backup, and their advertisement of data backup and recovery help is unacceptable. I wouldn’t just walk away from Seagate, but I would run as far as I can to another company that will hold up its end of the deal. I’ve emailed their entire leadership and corporate board from contacts I’ve had before with them.The worst part is that they won’t even call you for support. They don’t offer phone support, only email.
Brian
10/10 will always recommend this company for external harddrives
They gave an exception to an expired warranty and are replacing and recovering a damaged harddrive at no cost to myself, the customer service agent, Melissa was very helpful and informative as well as spoke to me kindly and patiently. She went over and above. I damaged the external harddrive by dropping it when I moved my laptop, which had happened many times but it fell hard onto a hard surface, so the hardware issue is at no fault to Seagate and they are fully giving me all the support and repairs without charging anything, I was fully ready and willing to pay anything to recover my data and they have very generously gone over and above to help and ignore the warranty expiration (obviously just a one time exception but, as a very low income photographer who just lost irreplaceable files due to my own clumsiness, this is absolutely the most amazing gift they could give. ) 10/10 recommend Seagate
Brookie Jay
