Shutterfly is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.8 out of 5 stars. Last reviewed February 24, 2026.
Shutterfly changed their album editing interface in the middle of my work on a project. This made it impossible to finish the project on time. The migration to a new interface was not announced in advance. Customer service refused to switch me back to the old interface even though we know other people are still using it.
This is my 2nd purchase. I was inundated with emails for 50% off, so bought a blanket. Upon checking out, not only was there no discount but another $20 was added for shipping and taxes. When I contacted them they claimed I got a $119 blanket for $65. No where on my order form did it show that and my last blanket was $85 out the door. So I guess they hike ip the price and make it look like a discount ? No where did it indicate a discount! The rep was argumentative, dismissive and said I was “confused!”
This company needs to understand some of its customer base. As a 60+ person your upgrade to the system are NOT WANTED. I do not need new trip & ticks and on line learning. I need your system to work I understand it and like it. You want upgrades, keep an original version available for others. So annoyed!!!
Shutterfly is great if you want to make a book with photos and can arrange/size/etc. images in any way YOU want. BUT that doesn't appear to work for playing cards and perhaps other items. I wanted to put 1 simple photo in the center on the back of a playing card but their predetermined photo arrangement schemes would chop part of the photo off because it was not the exact same size as their predetermined boxes to put photos in. Spent a day with no luck and finally went to Zazzle where it was possible to do what I wanted in just a few minutes!!!! I have had a number of books made at Shutterfly that turned out beautifully because I was able to arrange and size photos the way I wanted to. If I want to make another book I hope shutterfly will still make doing your own thing possible! I rate making a book 5 stars - as long as you can find the one key thing to let you do it your own way!
Shutterfly, which is owned by Apollo Group Management, a private equity firm co-founded by Leon Black, whose name has surfaced in the latest Epstein files disclosure
Two orders from shutterfly with 200+ pics each time. The first time, I picked pics up at Walgreens. Pics were cropped where people's heads were cut off = can't use these for momentos! They, of course, blamed Walgreens. I gave them another chance. Uploaded pics from my phone and had them shipped to me...same problem again! Over half are not usable because people's heads were cut off. The pictures on my phone look so much better!! Why do they keep cutting off people's heads in my pictures?? Giving me a gift certificate for free pictures every time they screw up doesn't make up for it. I'M DONE, SHUTTERFLY.
Very expensive.
All my orders had problems. I was promised refunds that never came !Completely disappointed in Shutterfly. I have used them for over 15 years!
Easy to upload, create, & order
We ordered grad cards for my daughter. The back of the grad card has the Shutterfly logo printed all the way across her name. I would have been 100% fine with their logo/watermark on the companion envelopes. But $180.00 for 80 grad cards to have their logo splattered across her name is just tacky. Wish I would have ordered from somewhere else.
Shutterfly products are top notch PLUS if there is ever a problem their customer service is unmatched. I have ALWAYS been happy with my products and the way they value their customers.
I found it cumbersome to try and construct a picture book online. I had a specialist walk me through the process, understand what I was doing, and complete the project successfully. I was thankful since my initial submission wasn't checked and the pictures came out partial, and the book was a failed mess! Specialist then assisted me to reconstruct the book and sent out a new correctly done copy.
I liked that they offered a variety of different sizes and paper options for photo prints... I disliked that they charged $23 for standard shipping.. I had a total of four 4×6 prints, one 11 ×14 and two 16×20s.. I've paid less shipping for articles of clothing that were bigger and heavier..Not only did they charge me an exorbitant amount for shipping, The shipping date kept getting delayed.. Every day I log into my email, it was coming a day or two later. This happened like a total of three times.... They would send me some blurb about inclement weather but I live in California, it's literally been 80 degrees here for the last week so that doesn't apply..These were prints to go on an easel to display at my son's milestone 30th birthday party which their multiple delays caused us not to have..So in summation, they offer quality prints, but the delivery can't be relied upon... never using again for anything special.. You can trust Printicular, because they allow you to pick up your prints at Walgreens instead of forcing you into paying ridiculous shipping cost.. I honestly think Shutterfly makes more money on shipping than they do prints..
I had a fantastic experience with shutterfly. I ordered a print and frame. The print was off my phone and I picked out a frame. It was really easy. Customer Service was really helpful. Also because I wanted just to clarify a few details before hitting order.
My design did not come in as expected, i have learned not to pull an image to the edge as the books are difficult for them to print full bleed.
Ordered Christmas cards from Shutterfly as I do every year and they came out looking great. Shipping was super fast and I was able to use a discount coupon for a great price. I had a slight issue with my order (number of cards ordered) and contacted Customer service -- they understood the issue immediately and rectified it so quickly that there literally no inconvenience to me in the end. I will continue using Shutterfly -- they are my go-to for making albums and other photo products (calendars, wall prints, canvas prints, etc.)! Everything is always high quality.
This company is incompetent, unprofessional, and operates in a way that feels like a con. They repeatedly deliver defective products, then refuse to take responsibility, hiding behind “policy” while keeping your money.Offering partial refunds for their own failures is not customer service—it’s bad-faith behavior. At that point, it feels less like a mistake and more like a deliberate attempt to avoid accountability.Save yourself the frustration. If you value your time, money, or sanity, do not do business with this company.
Easy to create an album. My album came out perfect. Like having coupons.
I had placed an order, received 2 out of the 3 items I had ordered. Called customer service and they replaced my lost item. This is the first time in at least 15 years I have been using Shutterfly this has happened. I have always been happy with my items. Would recommend them
Helpful when I sent product to the wrong address. Best customer service ever.
According to TrustPlane, Shutterfly has a 3.8/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-shutterfly-com
