Terrible customer service and products
Terrible customer service and products! The company does not stand by them either. Their broken dog toy caused us $13,000 in vet bills. DO NOT BUY THEIR PRODUCTS!!!!
Brittany Antoni
Was this helpful?
SILVER PAW
4.335 reviews
Last reviewed: Nov 21, 2024Do you agree with SILVER PAW's TrustScore? Voice your opinion today and hear what 37 customers have already said.
www.silverpawdog.comMember since Mar 2026
SILVER PAW is an online company. Based on 35 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed November 21, 2024.
Customer Reviews
Write a ReviewFilter:
35 reviews
Worst customer service ever
Worst customer service ever. Do not waste your money and time shopping here, they have a $10 restocking fee per item and you have to pay your own return label. I was trying to get an extra size on the clothes I purchase for my dog which by the way I so thin you can see through it. Worst experience ever!
CARLA YSUHUAYLAS
Was this helpful?
Lovely Jackets
Lovely Jackets, Collars. Beautiful designed web, nice shopping experience
alex fernandez
Was this helpful?
I ordered 1 Jacket on that website and…
I ordered 1 Jacket on that website and everything was perfect! Service and product A1
Mattew Rioux
Was this helpful?
I ordered 2 beautiful jackets for my…
I ordered 2 beautiful jackets for my Little Chihuahua from Silver Paw around Christmas Time. Needless to stay the quality of it is 100% outstanding. One of the 2 Jackets fit a little too big, so I connected with this amazing company to ask for an exchange. Their costumer service was great and all I had to do was pay for the shipping to receive a smaller size and they asked to please donate the wrong size Jacket to a Dog in need at a Non Profit Organization. The Jacket will go to Jaime who owns a non profit organization for abused and neglected small dogs: PawliciousPoochiePetRescue . Thank you, Silver Paw, for providing not only great apparel for our loving pets but for your excellent customer service and kindness .
Bolero NY
Was this helpful?
I am giving it 2 stars only because customer service stinks.
I am giving it 2 stars only because I like the product--cute and well made. But the coat I ordered is too small for my pup and I can't for the life of me get anyone's attention for a return. When I first ordered I got a courtesy email letting me know I can reach out with any questions--the minute I did I got a bounce back with an invalid email address. I then tried another email--still no response. And there's no clear Returns section or instructions on the website. Because of this I won't ever order from them again.
Heawon Yoo
Was this helpful?
Great service through and through
Great service through and through
Dylan Toombs
Was this helpful?
Good product.
Good product.
fred hoffman
Was this helpful?
Amazing product my dog loves it !
Amazing product my dog loves it !
Nicole Hildreth
Was this helpful?
Great service and shipping.
Great customer service and quick shipping. Very happy with my order.
Anna Miller
Was this helpful?
Pickle Rick cat collar
I love the Pickle Rick cat collar. It looks great on my black kitty.
Kimberly
Was this helpful?
Excellent products!!
Excellent products!!
mkelly
Was this helpful?
Wonderful products delivered in a…
Wonderful products delivered in a timely manner
Karen Gould
Was this helpful?
Web site was hard to navigate and…
Web site was hard to navigate and understand, seemed incomplete. The dog jacket I ordered arrived promptly and was good quality however didn't fit my dog. Any information on returning it and or contacting customer support was sadly lacking, very poor. I still can't find any reliable info on how to process a return or exchange
NJ
Was this helpful?
They have a great customer service
They have a great customer service. The sweaters and the costume I got for my pet are very soft and of high quality. It is a good way of pampering your pets. I recommend it to others and will surely repurchase.
Nehal Manjunath
Was this helpful?
Great Quality
Great Quality. Exactly as described.
Lindsay Sullivan
Was this helpful?
Happy Pup
Loved the game of thrones dog toy I purchased. Quality was excellent, price was great, and shipping was quite fast! Great shop to order from!
Cheryl Bonnett
Was this helpful?
I ordered a pig costume and it came…
I ordered a pig costume and it came FAST! Good quality for the price, will use again for sure!
diana colello
Was this helpful?
Loved the product
Loved the product. However, the XL size was not as big as I thought it would be.
Rosemary Nachtman
Was this helpful?
Shipping was fast and costume was…
Shipping was fast and costume was perfect for my pup
Emily Beckwith
Was this helpful?
Cite this page
According to TrustPlane, SILVER PAW has a 4.3/5 rating based on 35 verified reviews as of April 2026. Source: trustplane.app/company/www-silverpawdog-com