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simpsonsolicitors.com is an online company. Based on 35 reviews on TrustPlane, it has an average rating of 1.7 out of 5 stars. Last reviewed February 25, 2026.
A friend of mine was visited by them to write a "Free" Will.She decided not to take up the option as she found them unprofessional. She has now received a phone call demanding £1,400 for a service she did not receive.She feels so intimidated she is going to pay it.Not a nice way to treat a pensioner in her late 70s.
If I could give no stars I would.Trying to get probate. Been trying since September. It should only take 2 weeks. It's been about 20 weeks now.These solicitors are very expensive and very slow. Now they aren't answering my emails. I will never use again.
This would be -1 if the option appeared.They have left a friend of mine in a serious mess. We are elderly, live in extra care, one of the residents had no family and she asked a mutual close friend to be executor of the her will. This was at least six months ago. Simpsons provided two incorrect drafts and did not produce a correct will until 11 December 2025. Unfortunately, by this time this was received, a few days before Christmas, our friend was too ill to sign and passed on 29 December 2025. We have not been able to speak to Solicitor since. We have had to give them until 1 pm on Monday, 19 Jan 2026 before contacting Ombudsman. Our friend had left her money between two charities and a few personal gifts to other friends. We do not know how we stand. Please do not use this Solicitor if you want your loved ones wishes to be carried out. I will update this thread so as you can see the outcome.Update. A letter from the Bereavement Dept, dated 30 January 2026, was received. They were requesting the signed copies of the deceased LPAs. We responded and two days later received a phone call advising that they were not aware that she had passed. They advised the person who had been dealing with the matter had left the company. Two days later, the person dealing with the matter phoned and apologised, and when she was asked who she was working for, apparently still employed by Simpsons. Monday, this week we have been advised that the chosen Executors would no longer be required as they had reverted to the original signed Will of 2022. This is a really stressful situation, particularly as the deceased wishes cannot be carried out. AVOID this company. There is an official complaint in with this company and if necessary will be escalating it further.
UPDATE: After finally receiving my Will, my witnesses and I signed it, posted next day signed for delivery. I had proof of delivery AND STILL THEY LOST MY WIIL!!They did contact me after I chased them to say they would personally visit my house with another copy of Will to sign. I have had to rearrange witnesses for next Tuesday 10th March. Watch this space to see if they turn up. I have insisted on a refund.ALL I CAN SAY IS THEIR LOGO SHOULD BE "WRONG LEGAL GROUP"!!! 😡3rd February chased for my will after last week promised it would be posted and I would get it Monday. Apparently, the administrator has been made redundant!!! Another person is dealing with it and promised it will be sent out tomorrow. Tomorrow i will be contacting my credit card to recall my money and find another company.This company are very nice to start but communication is awful. My will was taking over by them last year (2025) from a company that I set up with in shutdown. I needed to make one simple change, it was straightforward.Unfortunately, I should of heard alarm bells in first instance when I was left hanging on our first zoom meeting and no one showed. But I like to give people a second chance. I've given them lots of chances each time met with an excuse of illness, car accident or on holiday. In the first apology it was mentioned they had some staff leave!!!! I should of turned on my heals at that point.This company seems to be taking over companies without resources to support customers. It's only when I threaten them with Law Society that my draft was sent. It was all promised to be finished by Christmas 2025. But I heard nothing.Today I had to became forceful, seems to be the only method to get anything done.Please consider carefully your choice regarding this company.
Adebola J was a great help in drawing up a will for me . Kept me updated = explained the whole proceedure cleary
Terrible experience. They have contacted us proactively as our previous lawyer's branch was sold to them. Fixing up a meeting and sending you 5 reminders about it is what they do best. The Draft is full of mistakes, the portal does not function, payment that we (sadly) made after the meeting with an adviser on acknowledged, no answers to multiple emails from us. Will follow the complaint procedure and request our money back
Do not use this company they are a complete shambles. They are exploiting elderly people. They have taken a year to prepare a will and two POA's but they are still littered with errors including getting my name wrong on both documents. They fob you off with "the manager is reviewing the file" but nothing happens. They are effectively scammers
Ali was great and walked us through the whole process. He was very meticulous
I have been trying to get our Wills returned from Simpsons since October 2025 when my husband was very ill. Every time I phone I am told my request will be escalated to the document retrieval department. My husband has since passed away and it is now vital that I have possession of the original Wills for probate purposes. Again no communication from Simpsons.
This review relates to Simpsons Solicitors, Hadleigh, Suffolk.My wife and I had prepared our wills and lodged them with a local solicitor. We wished to review a document accompanying each will and found that the solicitor had closed. We traced the wills to RightLegal Group and their local branch Simpsons. We were extremely annoyed that they had been transferred without our permission or knowledge. Initial contact was good and a representative from Simpsons visited us to discuss our needs. Thereafter they concentrated on advising us to set up a Trust and a Lasting Power of Attorney at what we considered at exorbitant rate. Later a senior person from Simpsons telephoned and offered a £500 pound reduction for this service. At this point we decided to withdraw our wills from their care. Eventually they were returned upon payment of a fee of £19.20
Simpson Solicitors presents itself as a local firm, but in reality it is just a shop front for Right Legal Group, which is based in Derby. This was never made clear during the will or probate process, causing confusion and delays. I was told I could deal locally, but all administration was handled remotely by staff with limited experience. The lack of transparency and misrepresentation is very concerning.
So upsettingly awful. A simple draft will (which is literally just a template with certain, simple specific details added in) provided late. Amendments requested to the draft, by myself, within a few weeks after. Four months later - countless messages, emails sent by myself following up, requesting a response. Including a complaint raised. The literal only reply back in that period (via the messaging app/forum THEY required me to use) was to say 'sorry, the ADMIN dealing with your enquiry has been on holiday and will respond to you as a priority when she comes back on Monday' - that was over 2 months ago, not a single reply since, despite 5-6 follow ups and the complaint. They are literally withholding my will draft, that I paid £30--400 for. I feel powerless to do anything about it. I have asked for very simple amendments. Surely nothing more than an hour or two's work - they could then be done with it, as I could be, and we could move on. But no response at all. I don't want them to have anything to do with my Will moving forward but because they hold the draft, I am concerned for the executor status. I cannot describe how strongly I recommend everyone NOT TO USE this appalling company.
Catalogue of non answered emails and phone calls. It has taken.months to get a Lasting Power of Attorney set up. Now dealing with a terminal illness and this still isn't in place despite all fees being paid. Apologies at this stage do not make up for sheer incompetence and cade has been taken to the Legal Ombudsman. Draft Wills were littered with errors. Please go anywhere but here.
My solicitor went bust and I got a letter to say that Simpsoms now had my will.They offered me a home visit and quoted an eyewatering amount to adjust one name on the will. The woman said she would be in touch. Nothing happened. I thin realise I could get a free will adjustment from a charity as I was donating to them in my will. Then started the very long process of retrieving my will. 3 month later they tell me it will be amother two weeks. Most of the 3 months was calls not returned .
Appalling sent a legal letter chasing payment when I hadn't even received a draft document to review
In the 3 draft Wills we were sent there was upwards of 30 mistakes that we noticed with spelling and grammar.There was no meeting room available at our Will signing meeting. So we were forced to sit in the middle of a coffee shop full of customers in the public area of the shared office space.Ultimately the worst part of the service was noticing that a second witness signature had appeared when we reviewed the copies of our Wills at home after the singing meeting. However as there was no second witness present at the signing and this invalidated our Wills completely.
They gained entry to my Mother’s home after she mistook them for another firm that had dealt with her Will years ago. Their advisor, Jack Doyle, spent two hours with her and managed to upsell her TWO LPAs for £1,000, leaving with a £250 deposit, which he took on the spot of course.No paperwork was provided, no cost breakdown, and no mention of her 14-day legal cooling-off period under the Consumer Contracts Regulations 2013. Jack justified the excessive price by claiming it was due to “court time,” without explaining that all LPAs go through the court and can be registered independently for £82. My Mother has to decide whether to proceed or not, with a random man sitting in her house, with no paperwork and no clear understanding of what this even was.Once we had time to review, it was clear the cost was unreasonable, and we requested a refund. The firm refused to return the full deposit, keeping 25% (over £100) despite no work being carried out. Jack avoided dealing with the issue as standard and went on annual leave, leaving it to a manager, Chloe. Her handling of the matter was rude and dismissive, with the approach of simply repeating the most basic facts, which made no sense (e.g. "we offer home visits"...?)This behaviour is neither professional nor transparent. And note their standard response is always that “these comments do not reflect the full circumstances of this matter” - the same line repeated rather than addressing genuine complaints about their service.This amount of negative reviews is so disheartening to find after you've already come into contact with a firm like this.We will be escalating this to the Legal Ombudsman, an annoyingly lengthy process simply to get £250 back...how desperate are they!I would strongly advise others to simply avoid this firm and any of its subsidiaries; just look at the reviews.
My mother used this company for her LFA and will. She thought that she was dealing with a local firm, not one that's part of Right Legal Group. It has taken seven weeks for them to simply provide the original will. Awful experience.
I would not reccomend them at all. They contacted me for a will review out of the blue. I had the review over teams. I was told the price being over £600 for will that did have some complications. I was told there was a payment plan available and asked for more details. I emailed several times and always got a sorry, waiting for my manager. It felt like i was begging tem to take on my work! Eventually i was informed i needed to fill a direct debit form to start paying. I had not even had any details about the payment plan. I gave in and eventually someone else got in touch and offered me a 20% discount £522 paying over 10 months. I decided due to lack of trust to not continue with this company.
Awful company, came to see us in March, made complaints from end of May. Eventually got money back 2 weeks ago as they agreed hadn’t done anything at all.
According to TrustPlane, simpsonsolicitors.com has a 1.7/5 rating based on 35 verified reviews as of April 2026. Source: trustplane.app/company/www-simpsonsolicitors-com
