Read customer service reviews for Smartsaker on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Smartsaker is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.5 out of 5 stars. Last reviewed March 1, 2026.
I ordered two jar openers toward the end of January, if I had known this was "coming" from China I would have not ordered them. I received a tracking number, when I checked it it said the merchandise had been delivered near or in my mail box. Never arrived. I contacted the customer service site, the reply was it was delivered. Not to me.
Had problems with a recent purchase and contacted customer service. Representative Kaus reviewed my complaint and arranged for a refund.
Dear Bob, Thank you so much for taking the time to leave us a 5-star review. At smartsaker, we strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker! Best regards, smartsaker
I purchased the battery powered Snow shovel. The handle pole was not assembled properly, so there was no way to keep the pole from separating. I reported the defect to customer service and Kaus refunded the full purchase price that I charged to my credit card. I’m very happy with how the problem was remedied. Thank you very much.
Dear Roger, Thank you so much for taking the time to leave us a 5-star review. At smartsaker, we strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker! Best regards, smartsaker
Professional Customer Service. Congratulations!
Dear Carlos, Thank you so much for taking the time to leave us a 5-star review. At smartsaker, we strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker! Best regards, smartsaker
Bought the wild tornado drain cleaner ..sadly the advertisement is wrong..it DOES NOT unclog drain. After 3 tries I sent email requesting return instructions .sent email 10 days straight finally went on their site filled out contact form then I recvd reply told a refund on the way. Still waiting on it but gave 2 stars because they actually are standing by money back guarantee saker looks to have great products even how offering yet another drain cleaner I would beware and NOT believe the videos sorry
Dear Renee, We sincerely apologize for the frustration and disappointment you experienced. We’re sorry to hear that the product did not work as expected for you and that this caused inconvenience. We understand how disappointing that can be. We would also like to confirm that your refund has been successfully processed on February 25th, please check your account. Thank you for acknowledging our money-back guarantee. We truly appreciate your feedback and will continue working to improve both our products and customer experience. Please accept our sincere apologies again. Saker Support Team
Where's my order!!! Where's my order!! Get used to saying this. These people act like Chinese drop shippers. Good luck getting your parcel. Buy from a company with a US inventory warehouse. Smartsaker doesn't sell anything that is unique.
Dear Gene, We’re sorry for the inconvenience caused. We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution. Saker Support Team
Their shipping is incredibly fast. I placed my order and was pleasantly surprised by how quickly it arrived. Timely delivery is crucial, and Smartsaker truly delivers.
Dear Field, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
The customer service is also top-notch. The team at Smartsaker is knowledgeable, friendly, and always willing to help. They answered all my questions promptly and provided valuable advice, ensuring I made the best choices for my needs.
Dear miller, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
Very responsive and helpful!
Dear Leslie, Thank you so much for taking the time to leave us a 5-star review. At smartsaker, we strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker! Best regards, smartsaker
My materials arrived well-packaged and in perfect condition, ready to be used for my project.
Dear Lotte, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
I shopped around quite a bit before making my purchase, and Smartsaker consistently offered the best deals. They have a wide range of products, and I was able to find exactly what I needed at a fraction of the cost compared to other companies.
Dear Copper, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
From start to finish, they exceeded my expectations in every way. First and foremost, their prices are unbeatable.
Dear Daniel, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
Smartsaker had the tools we needed in stock at reasonable cost, and they shipped it rapidly. I'll be sure to check with them again next time we need some tools.
Dear Delilah, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
Excellent quality of my portable double sided saw. Bought four hand tools and loved them all!
Dear Lily, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
Absolutely happy with my mini chainsaw! They arrived quickly, and everything was perfect. I’ll definitely be ordering again.
Dear bretly, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
Easy ordering experience. Ordered several tools and would recommend to friends.
Dear Jaxon, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
Awesome tools and prices, you’ll discover things you didn’t even know you needed! Great working.
Dear customer, Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out. Saker Support Team
I asked that my order be canceled a few minutes after placing it. This is before shipping. They said it would be canceled, and I wouldn't receive what I paid for. They're keeping some of them for some reason. I am sending the product back as it was sent to me, new. I would not get my refund if was to use or keep part of the product. Not fair at all.
Dear customer, We’re sorry for the inconvenience caused. We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved. Saker Support Team
I was very impressed with the results of my request for a defective toy. They answered my request with the utmost speed and a very fair outcome.
Dear Geri, Thank you so much for taking the time to leave us a 5-star review. At smartsaker, we strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker! Best regards, smartsaker
The hand held cordless pool vac ordered was excellent, sadly it was not suitable for my pool. I received a full credit immediately. Communications were tops.
Dear customer, Thank you so much for taking the time to leave us a 5-star review. At smartsaker, we strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker! Best regards, smartsaker
According to TrustPlane, Smartsaker has a 2.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-smartsaker-com
