Use other less know companies. Snapfish are SLOW
Honestly wish I had checked reviews and timings before I placed my order. Use FreePrints, FreeSnap or literally any other company that you can find on google for your pictures - they will be cheaper and faster. I paid Snapfish and later placed and order with the above companies for somesimple photo printing for a birthday collage. The other 2 places were cheaper and shipped much faster. Snapfish still haven’t shipped my order after 2 days
Jenny Paterson
Money stealer
Took my money and nothing else. Photos never delivered. UPS tracking is fake. I will get in touch with a lawyer about this. this company is a sham. No customer service representative either to ask about where your orders are or for a refund. Do NOT use this company or you will be PAYING for NOTHING!
Maz
I am very happy with my order and all…
I am very happy with my order and all your help. Quick, cheap, good quality.
ifaat Kayani
Absolutely ridiculous website
Absolutely ridiculous website. Forces you to make an account but then doesn't let you log in but then of course sends you a load of cr*p via email! Avoid at all cost!!!!
Elsie Robins
Just don't bother
Just don't bother! I ordered over 200 photos and the quality was awful. Something i didnt see at the time of upload was the button that allows you to upload in high quality on their website which is hidden under 'upload preferences' in the bottom right hand corner. It's as if they don't want you to upload in good quality which in my opinion defeats the point of getting your precious photos printed. I complained about the photos i recieved through their awful chat tool (where three times the agent ended the conversation because i didn't response in 2 minutes!) and was eventually given credits after asking for a refund but uploading a whole new set up photos hasn't been without hiccups. Choosing and uploading photos is a time consuming job, you should feel confident that your photos will automatically be uploaded in the best quality so you don't waste your time. Or atleast it should be made very clear that you're uploading in a low resolution (although im unsure why anyone would want to do that!) For this reason I won't be a returning customer as I felt mislead.
Zoe
They charge you exorbitant fees to…
They charge you exorbitant fees to deliver by a specific date. But they don’t deliver on time Valentine’s Day has come and gone. Thank you snapfish. This is my last order ever. Keep your promises or get out of business. Never again. I am done with you
Richard
God awful experience
God awful experience. Received prints in the wrong size and many missing.Postage is a super expensive. UPS delivery is fake. In reality it is just regular USPS. No phone support just a chat with someone on the other side of the globe.
Elmer
Never ship on time
I've ordered two things from this company and both times, the shipping delays were ridiculous. Both products were gifts that I needed by a certain date and was promised they would arrive. I ordered over two weeks in advance and did not receive packages in time. I will not order from this company again.
Kimberly Davis
Do not go with this company they are…
Do not go with this company they are not helping me resolve an issue and keep cutting the chat off they are rip off merchants thanks heres my ticket number so you can review who is writing this snapfish :) i will be taking you trading standards thanks. 9800233
Charlotte
What is going on with this company?I…
What is going on with this company?I have 500 projects with them in the Past!!!!! I can't get the site to work and they have 0 customer service. Time to switch companies.
Jeannie
Unable to contact customer service and poor quality
Unable to contact customer service or review once ordered.Project ( 4 hardcover books) were delivered today. Pictures are blurred and not as colorful as original. Big waist of money.
Annette Van Geertruyden
I wish I could give less than a star…
I wish I could give less than a star review. The product they sent me was severely cut off even though I had the image within the yellow lines. They refuse to refund me the money and only offered partial credit. I do not recommend this company. I am in the process of filing a charge back.
Anna Kirkup
Very positive
After reading the poor reviews, I was sceptical about ordering but I’m really glad I did! My order arrived really quickly (2nd class), I got my order within a few days of ordering. The quality was really good, I’d definitely buy from again.
Sam
Live chat works, phone only
After a bit of hassle working out how to use live chat works as only can use a phone not on laptop, which has a link in the e-mail confirmation, you will find customer service is easy to assist customers, even free credits, I think the bad reviews are down to trying to get in touch using modern live chat! Easy to get upset..not easy to be calm and realise the help is there..I guess a phone number would be helpful..but e-mail is possible too!
Fran
Shipping Prices Insane!
Shipping Prices Insane!I had a semi-decent experience with Christmas cards in 2025, and was about to use the current sale for the 1ct prints in 4x6, glossy, that expires on 1/31/2026. This is a complete scam. A pick up in store is not possible, the customer is forced to have a mail option selected to obtain the deal, and the shipping was between $50-$60! I will definitely not be using Snapfish anymore in the future.
A L
Created a personalized ornament because…
Created a personalized ornament because it was advertised for 6.99. Ended up costing over 30.00 and it was never sent. Will NEVER do business with them again.
Angie Smuda
Never again
Sadly, I fell for the 60% photobook trap, and I ordered two A3 landscape photobooks. Boy, was I surprised when I opened them today. The image quality is as if they were made in 2010, and the shots were taken with a 2 MP camera. I had used them in the past, and they didn't disappoint. This is the last time I'm using Snapfish.
Daniel Scurtu
Ordered Christmas cards
Ordered Christmas cards. A few weeks in advance of Christmas so we paid extra for faster delivery. The delivery date was supposed to be Dec 19th. We received an order number and a tracking number. The 19th came and went. So did the 20th and Christmas and New Years. Finally arrived today Jan 8th. Through this period we attempted to contact them in several ways but like others to no success. I found a number for customer service. Called that - disconnected 3 times. Customer service is non-existent. We will never use Snapfish for anything again.
John W
They've had my money once
They've had my money once, they won't mug me again. Experts at cutting people's heads off
Richard Joyce
Never experienced such poor customer service
I first used SnapFish in 2024 and had a great experience with Christmas presents buying. Sadly a completely different experience was had when trying to do the same for Christmas 2025. I ordered 4 calendars all in the same order. For some reason the order was split into two deliveries. One of those deliveries was delayed until after Christmas meaning I then had to find a different present for the person. However the calendar was received. The other delivery that was received on time contained 3 calendars. Two of them were not mine. SnapFish were not running their Live Chat feature that day so I had to wait until after Christmas to get things sorted. I did that on 27th December and was promised a reprint and new delivery to arrive on 3rd January. That delivery never came. I got so far through another Live Chat today and then the person I was chatting to cut me off. Three further attempts to get back in to resolve the issue were unsuccessful. So I’m still without the goods I ordered and seemingly no reliable way to sort the matter out. I may have to resort to starting a dispute procedure with my bank.
Alison
