Sound rink is the go to for VIP
I have dealt with sound rink for a few years now for VIP upgrades to concerts. Everytime they deliver an amazing up close and personal experience. Very well curated and extremely pleasant to deal with. I recently was offered an even further upgrade to a concert I already had VIP for and they made it super easy and were helpful every step of the way. Quick responses to emails and very personable. I look forward to more experiences with sound rink!!!
customer
Was going to buy VIP upgrade for Simple…
Was going to buy VIP upgrade for Simple plan, there was a problem with the website, sent a message and they sent me the link personally. Wonderful company!
Stephen Snape
First Impression is Amazing!
Absolutely amazing customer service! I’ve worked in VIP for over 15 years and this was my first experience with Sound Rink. I had a question about purchasing a potential package and received an answer almost immediately. They were professional and very informative. So far I have been very impressed with my interaction and I’m looking forward to the VIP experience I’ve purchased through them.
Amy Nicole Myers
Great work, great customer service
I’ve used sound rinks VIP meet and greets 3 times now and it’s been pretty smooth! But the customer service? Is top notch! They’re fast and super great, fixed my problem in no time, same hour response too!
JustABuyer
Customer service was amazing
Customer service was amazing. So quick to respond to my emails and to respond to a mistake that I made. 10/10
brittney meyers
Pricing Error
I contacted Soundrink due to a pricing error on my receipt for being charged double for the insurance add-on. They were really great at communicating throughout the process while they got it resolved and I was able to get a refund for the duplicate charge. I have bought VIP tickets before through sound rink and I’ve never had any issues at the event or at purchase so this was probably a fluke. After bringing it to their attention they were very kind to help and assist to resolve it.
Catt Hope Schenfeld
Had an issue with some concert tickets…
Had an issue with some concert tickets I recently purchased contacted them and the customer service was excellent with a quick response. They answered any questions I had and they were extremely helpful and courteous.
Larry
Customer service is brilliant
Customer service is brilliant. I got a email back as soon as possible and they are really nice. They helped with my problem step by step, would recommend!
Nico Beinecke
Quick and helpful support the best
Quick and helpful support the best
Giwrgos Koutsioulis
Great customer service
I made an honest mistake when buying tickets (accidentally purchased VIP upgrades instead of show tickets) and reached out for help. They were quick, pleasant and understanding and processed a full refund without any hassle. The whole experience was smooth and stress-free, and I really appreciated how easy they made it. Would definitely consider their VIP options in the future.
Boram Anderson
you wont get what you pay for
Very disorganized from start to finish. The VIP meet and greet staff arrived late and never coordinated with the venue, so no one there knew what was happening or who we were supposed to wait for. There was no sign or indication at the meet-up area, so it constantly felt like we were in the wrong place. Venue staff couldn’t help because the VIP upgrade was separate from the main ticket, and they wouldn’t let us in.The actual meet and greet was of saying hi to the band with quick photo taking.Some of the merch promised in the VIP package were missing and there was no compensation for not receiving the photos taken by a ‘professional’ photographer. Customer service only replies that they were also still waiting on updates with no real update or 'solution'. Overall, an awful experience and would not purchase again.
Michael F.
Awesome Team
Awesome Team,very friendly and patience!!!They even solved a mistake i Made!!!Always a pleasure to work with them!!!
Bianca Einhaus
Quickly sorting out a problem
Made a mistake booking a VIP event. Booked it for Germany instead of Scotland. Customer services got back to me straight away and sorted the problem immediately. They were very quick, professional and extremely helpful. Very polite emails considering the mistake I made😂. I think the company was fantastic!
John Davidson
I accidentally purchased the wrong VIP…
I accidentally purchased the wrong VIP ticket and extremely swiftly their customer service emailed me back with a BRAND NEW FIXED VIP pass for me. I was freaking out about it and they were absolutely amazing. Thank you so much?
David Matis
Exceptional customer service
Exceptional customer service
Brittany
I like sound rink
I like sound rink
Avery
Scammers who manipulate reviews
This company still hasn’t refunded me for a package following a canceled concert. No replies to emails — this is not serious or professional.Suddenly, a ray of hope: I receive an email from Trustpilot encouraging me to provide my purchase reference, at Soundrink’s request. Of course, I provide it immediately… and then nothing. Absolute silence.At the same time, more than 15 reviews — all positive — are posted within a few days, whereas over the past 3 years the page averaged about one review every two months, always very negative.These scammers, on top of being dishonest with their customers, also manipulate reviews. ZERO ZERO ZERO
Christophe
Excellent customer service
Excellent customer service! They responded to my email almost immediately and were able to add on meet and greet upgrades to my tickets. They were very nice and could tell they actually wanted to help me out
Brian Thibodeau
great customer service!
Accidentally purchased more tickets than needed. They were very prompt and professional and had my refund in no time.
Ethan
Error with Order - No Issue with Refunding
I received the opportunity to purchase August Burns Red tickets in a pre-sale, and for some reason I had never received an email confirmation (spoiler, turns out my gmail was used and not my usual one. I think this must have been my phone's autocomplete that I neglected to verify). I saw the payment go through but 0 tickets and 0 orders in my Sound Rink account were displayed, and I panicked, not sure if the tickets were really purchased for me, and got 2 more with Ticketmaster the following day. I really did not want to miss the show. But now I had 4 tickets, when I only really needed 2. After contacting Sound Rink, they advised me of the email mix-up and that my tickets were in fact secured. I asked for a refund for the ones purchased with them, and they were able to make an exception and allow the refund for my case (usually there are certain limitations for pre-sale). I honestly appreciate the service for this situation! Tickets, in general, are not cheap anymore, so I am glad they were able to help me out on this. I had an overall great experience.
Lee Ann Comeau
