Do you agree with Steam's TrustScore? Voice your opinion today and hear what 4,494 customers have already said.
Steam is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.2 out of 5 stars. Last reviewed March 13, 2026.
Literally just the best experience for gaming out there.Free refunds, great customer review. I've had 100% of my refunds actually refunded within hours. They listen to their customers and they deliver. Valve is the best company that didn't let money make them evil. Fun fact, I just now bought a game hours before it went on sale, even tho I've played more than the maximum 2 hours; I can STILL get a refund.
best gaming platforms we need more poeple likeGod Gabe Newell the God of gaming and love
They try to get minors addicted to gamblingPredatory and sociopathic from top to bottom.
I love this platform
Just stealing your money with non existent support. The steam app is just an utter joke with so many bugs. And when you try and report it you just end up in a catch-22 since you are not allowed to contact them diretly but just via their prepared problems, but the problem is usually steam app.
I charged back my credit card when my steam deak was lost in transit and both steam and the courier would not help. steam then locked my account "due to criminal activity" when i asked for evidence they said my account was locked for "excessive chargebacks" which was only one when i couldnt get my issues resolved. chargebacks are created to protect the seller in these instances. steam have now received payment and i still have my account locked. i have made formal complaint with the accc ( a goverment support against corrupt buisnesses) I just wanted people to hear about this before they give any money to this horrible company. think im only the only one? check the google reviews.
When another update starts it cancels a giant 100gb update I waited nearly an entire day for the update to almost get done then the update restarted fix your website stop wasting my time.
Wow, be very careful with this platform, I trusted it as it had a game I wanted, It was so hard to get rid of when I deleted the game due to constant messages, the game was Planet Coaster 2, It took over my graphics settings so it made it difficult for my other games/programs. I would avoid it.
Finally about to use Steam for the first time. Usually just downloaded free games, but I decided to treat myself and get Helldivers 2. Enjoyed it for like five hours total over the course of a week. I don’t have tons of time to game. Then the devs(this is when the game first came out) released an update and I literally couldn’t play the game. Black screen after black screen. I decided to troubleshoot. I troubleshooted to the point that my last and final option was to completely factory reset my operating system. I was not going to do that for a $39.99 game. I asked for a refund and Steam told me no. Why? Because even though I wasn’t actually playing the game the time I spent relaunching while trouble shooting still counted towards my playtime. So at this point I’m still unable to play and I’m stuck with a game I can’t play. After going back and forth they would not budge. Month later the game finally works, but during that time as any responsible consumer would I initiated a claim through my bank. I didn’t even want the game anymore. I didn’t play it I just thought I’d test it. Then after the claim when I went to see if the game was still there and was still working to consider my options on how to proceed with Steam they revoked my license and restricted my payment claiming this is their policy to prevent fraud. They requested I cancel the claim and then I can get the license back. I called my bank, cancelled the claim, sent them the letter that was provided by my bank stating the claim was cancelled and that $39.99 was deducted my account. Was that the end?Nope. They wanted me to get an additional letter from my bank with their letter head to show further proof that the funds were transferred to them. At this point I’ve the threatened to call the FTC, CFPB, make a statement on the BBB and contact the Washington state attorney general because that is where Valve has their HQ. To go through all of this that could’ve been resolved quickly is insane.Also live service games should not be subject to the 8 hours refund policy. 8 hours of a single player game is a good chunk of a game. Live service? That barely scratches the surface considered the intention behind the game is for it to be played for hundreds, even possibly over a thousand hours considering loyalty and if the live service has a long lifespan. Steam is awesome until you actually need assistance. You have been warned.
I wanted to write my story but after reading others i see theres no point!This is absolutley a bad company and are showing its power. To many of those now.
I see a lot of negative experiences, some about support for older windows versions, some about negative customer support experiences.It's always sad to see people having bad experiences.However, I have absolutely nothing negative to say about Steam.I've been on steam since April 2010 and have, at the time of this review, 222 games and 687 DLC's in my account.In that time i've had bad purchases, payment errors, game services going offline, games no longer working, newly bought games not working and steamkeys not working. Customer support has always been able to help me. Either with solutions to make something work again, links to support from game developers, and in some cases where nothing worked they gave me refunds.Steam itself is easy to use, has a HUGE amount of available games (including free), fun events and frequent discounts.The steam community, aside from some toxic people, is mostly helpful and friendly. Offensive behaviour is punished and good behavior is rewarded with badges and rewards from other people.There's a huge amount of collectibles from games and funny extra's can be bought with points, earned with purchases.Overall, i'm happy with steam, more so then with other platforms, and will continue to use it in the future.I can also recommend Steam to every other PC user, as it's safe, easy to use, beginner friendly and has an awesome support.
absolutely dog#### like i cant make new account and i have to delete my old account and left is a absolutely nothing like make a normal log in or something (i cant rate of minus but i give -5 stars)
Best Gaming Plattform
I am locked out of my account, and Steam's customer service is absolutely worthless. They refuse to help me get into my account until I can provide them with receipts that were lost years ago. Steam Customer Service is the kind of organization that has many excuses for not being any help. Ticket: HT-VJ6D-N8HJ-BRCP
it wont let me create a new acount its just so anoying iv tryed for a 2 months ive tryed a ton of ways
Nice i always liked steam cheap prices and very good games are being made by valve 10/10 i always liked this website too since i had no issues yet!
0 star no rights to any refund after 2 hr of trying to get games work no uk sales laws its a complete scam cant even play the game you buy without logging in or using steam its disgusting they just take your money and leave you with an unplayable game
I've been happily playing games on Steam for over 4 years. Only solo games. Nothing multiplayer. Now Windows 7 is no longer supported so I can't buy/download/plays games anymore. A windows upgrade is not an option for me and their suggestion of doing with Linux is too confusing for me to figure out. I've requested refunds then on the games I can no longer play and have been denied. Very unfair practice to stop allowing me to play the games I have purchased.
dont listen to poor reviews,steam is the best, gaben pls give me a gold out my next case
Getting signed in is a absolute nightmare. Answer once every other day and answers are like talking to AI(not fing helpful one single bit)
According to TrustPlane, Steam has a 2.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-steampowered-com
