Surfshark is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed February 27, 2026.
I cancelled my subscription auto renewal and they still charged me. Then they tell me I am not eligible for a refund. This company is a scam. Don't subscribe to them. Nothing but scam artist! Thieves!!! I am going to tell everyone about this shady company.
I work in retail and I have to connect to a free WiFi which is very public. I use my Surfshark every day and I never have a problem. It works great with the app I use at my store. Definitely worth the money.
Was very slow to load sites when using it. This has not been an issue with other VPNs. It also ran in the background and denied me accessing the internet. It took me an hour to figure out what was causing the issue because I had turned the VPN off and it wasn't supposed to be running. However, they did process my refund quickly so fair play.
Excellent service from Surfshark and 1st Class support from Mark Taylor on helping me fix my account while on Holiday in Turkey 🇹🇷 Also a delighted granddaughter being able to play her games on her tablet .
Quick response and my questions was answered
Easy connection and great worldwide coverage
have been a user for over 10 years. Enjoy the privacy protection via wireguard protocol with great speed. Plus also value the builtin antivirus program that offer real time protection.
Leonard Smith was great at helping me reslove issues with my renewal! Thank you!
It was easy and fast. My problem is solved, thank you
I was charged HKD 83.90 for an auto-renewal (Order: GPA.3345-1757-7762-61357). Despite ZERO usage since Dec 25, Surfshark strictly refused a refund. Agent Quentin (Case: 7399573) even used the "No-logs policy" as an excuse to claim they couldn't verify my zero activity. Hypocritical to use a privacy feature to deny a rightful refund. Avoid this rigid company that prioritizes legal terms over fair service.
Works great on 5 devices
Did not know this service decided to charge me in perpetuity. Refund for latest charge denied. Complete lack of good faith. They just stole $79 from me, and they are keeping it because that is their policy. Ripoff company.
Paid for full app. Never got upgraded. Presented documents from both Google Play store and credit card statement. What I got was lots and lots of lip service but never got the app I paid for.
DO NOT USE REPEAT SO NOT USE! You can’t opt out of auto renewal they do not have a complaints team will continue to take your money! AVOID AT ALL COSTS
Do not subscrive to their services, they will suspend your account without warning, for no reason, when you ask, they dont say why they suspended you account, i do not recomend, and they will not refund your money!
Cost is a big factor and also the service appears to operate smoothly with no issues.
I like the extra email and phone no
Took a whole year's payment after the free trial and is refusing a refund. The customer service is also absolutely abhorrent. Hideous and will be raising a dispute
Really great VPN for streaming and overall security. I have it running on my router and the speed is excellent!
Surfshark is great VPN app. I had problems with my account email and Tristan Langley from support helped me with my account and subscription problems and everything was fixed in 5 minutes!
According to TrustPlane, Surfshark has a 4.0/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-surfshark-com
