Scum bags won’t delete my account
Scum bags won’t delete my account
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Twitch is an online company. Based on 120 reviews on TrustPlane, it has an average rating of 1.2 out of 5 stars. Last reviewed February 22, 2026.
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120 reviews
Scum bags won’t delete my account
Scum bags won’t delete my account
Consumer
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Dangerous platform, someone will get hurt
Being a twitch streamer is like being a jack of all trades. Knows nothing about anything but will talk about it and is master of only irrelevance.If I want mental health advice I'll go to the doctor, not some idiot in a bedroom who just doesn't want to work.
Graham “AbstractRobbie” Robson
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Dangerous platform, someone will get hurt
Being a twitch streamer is like being a jack of all trades. Knows nothing about anything but will talk about it and is master of only irrelevance.If I want mental health advice I'll go to the doctor, not some idiot in a bedroom who just doesn't want to work.
Graham “AbstractRobbie” Robson
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Twitch is operating extremely scamy
Twitch is operating extremely scamy, if not borderline illegal. I almost never use their site because of the gajillion ads, but I wanted to support a friend so I just logged in to buy 100 bits to give to him. When I did the charge went through twice and gave me 2x the bits I purchased. I immiedetely made a support ticket explaining a bug on their end caused this, and I wanted a refund for half the bits (which were still on my account), and they refused 3x before I finally just disputed the charge with my bank. I will likely be making a BBB complaint against them as well. Stay far away from this company. They make BILLIONS of dollars a year, yet are scamming people out of 2 bucks. It's insane.
Michael Silvers
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Twitch is operating extremely scamy
Twitch is operating extremely scamy, if not borderline illegal. I almost never use their site because of the gajillion ads, but I wanted to support a friend so I just logged in to buy 100 bits to give to him. When I did the charge went through twice and gave me 2x the bits I purchased. I immiedetely made a support ticket explaining a bug on their end caused this, and I wanted a refund for half the bits (which were still on my account), and they refused 3x before I finally just disputed the charge with my bank. I will likely be making a BBB complaint against them as well. Stay far away from this company. They make BILLIONS of dollars a year, yet are scamming people out of 2 bucks. It's insane.
Michael Silvers
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Stalker
A streamer & I had a misunderstanding & now she thinks I'm a stalker. She brings that fact up in almost every stream. I contacted Twitch about this & they told me to basically ignore it. Nice to know people can badmouth others & have no consequences.
Christopher Golemb
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Stalker
A streamer & I had a misunderstanding & now she thinks I'm a stalker. She brings that fact up in almost every stream. I contacted Twitch about this & they told me to basically ignore it. Nice to know people can badmouth others & have no consequences.
Christopher Golemb
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Worst Customer Support Ever!
After 11 years of being a Twitch Affiliate and streaming sometimes 12+ hours a day and never having any sort of issues I found myself one day before I started the stream to see an email from Twitch saying my payments have been suspended for some Prime Subs I never had any power over. Basically the email was saying that the prime subs were done using some sort of stolen cards or something like that.Basically I got raided with around 260 Amazon Prime Subs and as a streamer you CAN'T block or know if the subs are legit or not ( I asumed Twitch being so big had some sort of Fail Safe against this kind of thing. )I replied to the email and sent them the information that the automated email requested, and then I got another email saying they will investigate but that was days ago and since then no other reply, I tried them on Twitter and instagram and nothing. They keep posting on Twitter but they never reply to users.Now when I go live all the ad revenue and any subs I get from friends and family are basically money that go to Twitch and I wont get any because they suspended my payments. No idea what to do because I did gain a good number of followers in 11 years so moving to a new platform seems like I wasted 11 years.
Iulian Sava
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Worst Customer Support Ever!
After 11 years of being a Twitch Affiliate and streaming sometimes 12+ hours a day and never having any sort of issues I found myself one day before I started the stream to see an email from Twitch saying my payments have been suspended for some Prime Subs I never had any power over. Basically the email was saying that the prime subs were done using some sort of stolen cards or something like that.Basically I got raided with around 260 Amazon Prime Subs and as a streamer you CAN'T block or know if the subs are legit or not ( I asumed Twitch being so big had some sort of Fail Safe against this kind of thing. )I replied to the email and sent them the information that the automated email requested, and then I got another email saying they will investigate but that was days ago and since then no other reply, I tried them on Twitter and instagram and nothing. They keep posting on Twitter but they never reply to users.Now when I go live all the ad revenue and any subs I get from friends and family are basically money that go to Twitch and I wont get any because they suspended my payments. No idea what to do because I did gain a good number of followers in 11 years so moving to a new platform seems like I wasted 11 years.
Iulian Sava
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I have been streaming a year on here I…
I have been streaming a year on here I can no longer stream due to switching phone numbers and I had to send them my id and they still can not verify it is me due to there own 2fa system being so bad they scammed me out 38$
Blood z Wolf
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I have been streaming a year on here I…
I have been streaming a year on here I can no longer stream due to switching phone numbers and I had to send them my id and they still can not verify it is me due to there own 2fa system being so bad they scammed me out 38$
Blood z Wolf
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Customer Service Is Either AI or is Simply Awful
After repeatedly contacting their customer service to attempt to close an old account I haven't used in years, I'm simply going in circles, constantly contacting them and opening new tickets. Their customer service, which seems to be using artificial intelligence to reply, doesn't understand anything remotely in the email, misunderstands important details, then repeatedly closes cases over and over again because the information submitted for account access is apparently incorrect. Then there's no explanation about what's incorrect. Leaving a Twitch account active most likely makes Amazon's surveillance capitalism activities completely legal, such as scraping Ring Doorbell footage and free Amazon cloud storage for CDN and advertising personalisation. As well as biometric information from Ring doorbells and Alexas, such as voice and face, which are used by the intrusive corporation as identifiers even without conventional identification practices, such as device and browser fingerprinting, account ownership and advertising identification.Twitch ultimately prevent old customers removing that problem above by using their incompetent AI, or simply yawning through weeks and weeks worth of waiting, new customer service cases and endless frustration. The review score is earned because of no change in nearly 4 weeks of trying and more than 8 different cases opened discussing the same thing. Even complaints have been met with inappropriate responses, showing they're completely incompetent and not worth bothering with.Stay away from them because of this, but definitely stay away from them because of their Amazon ownership.Edit: After two more cases submitted, there is still nothing. I'm in the process of looking at legal and complaints proceedings. Their website has literally nothing regarding complaints, and, like I believe I mentioned above, they've already replied inappropriately to a ticket I submitted titled complaint. Strange company. Not worth the persistence.
Anonymous XIV Jr
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Customer Service Is Either AI or is Simply Awful
After repeatedly contacting their customer service to attempt to close an old account I haven't used in years, I'm simply going in circles, constantly contacting them and opening new tickets. Their customer service, which seems to be using artificial intelligence to reply, doesn't understand anything remotely in the email, misunderstands important details, then repeatedly closes cases over and over again because the information submitted for account access is apparently incorrect. Then there's no explanation about what's incorrect. Leaving a Twitch account active most likely makes Amazon's surveillance capitalism activities completely legal, such as scraping Ring Doorbell footage and free Amazon cloud storage for CDN and advertising personalisation. As well as biometric information from Ring doorbells and Alexas, such as voice and face, which are used by the intrusive corporation as identifiers even without conventional identification practices, such as device and browser fingerprinting, account ownership and advertising identification.Twitch ultimately prevent old customers removing that problem above by using their incompetent AI, or simply yawning through weeks and weeks worth of waiting, new customer service cases and endless frustration. The review score is earned because of no change in nearly 4 weeks of trying and more than 8 different cases opened discussing the same thing. Even complaints have been met with inappropriate responses, showing they're completely incompetent and not worth bothering with.Stay away from them because of this, but definitely stay away from them because of their Amazon ownership.Edit: After two more cases submitted, there is still nothing. I'm in the process of looking at legal and complaints proceedings. Their website has literally nothing regarding complaints, and, like I believe I mentioned above, they've already replied inappropriately to a ticket I submitted titled complaint. Strange company. Not worth the persistence.
Anonymous XIV Jr
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After over a decade on Twitch
After over a decade on Twitch, I am essentially being locked out of my own account due to their forced reliance on the Authy 2FA system. It is absolutely ridiculous that a platform this large requires you to download and troubleshoot a third-party app just to access your own profile.I’ve spent days trying to log in. I waited the mandatory 24-hour recovery period, and still, the SMS codes never arrive. Twitch Support’s solution is a circular loop of troubleshooting that leads nowhere. Forcing legacy users into a buggy, third-party verification system is a slap in the face to those who have supported the platform since the beginning.If you value your digital security or your time, be warned: if anything goes wrong with their specific chosen 2FA partner, Twitch will offer almost zero help in recovering your account. I’m at the point of giving up on the platform entirely. Fix your infrastructure and stop forcing third-party apps on your users.
Dominic k.
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After over a decade on Twitch
After over a decade on Twitch, I am essentially being locked out of my own account due to their forced reliance on the Authy 2FA system. It is absolutely ridiculous that a platform this large requires you to download and troubleshoot a third-party app just to access your own profile.I’ve spent days trying to log in. I waited the mandatory 24-hour recovery period, and still, the SMS codes never arrive. Twitch Support’s solution is a circular loop of troubleshooting that leads nowhere. Forcing legacy users into a buggy, third-party verification system is a slap in the face to those who have supported the platform since the beginning.If you value your digital security or your time, be warned: if anything goes wrong with their specific chosen 2FA partner, Twitch will offer almost zero help in recovering your account. I’m at the point of giving up on the platform entirely. Fix your infrastructure and stop forcing third-party apps on your users.
Dominic k.
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I am trying to delete my account..... It's been weeks...
I am trying to delete my account.....Seriously NOTHING works correctly on this site. I am currently in the process of deleting my account, the first issue was LOGGING IN and resetting my password.. The sites is broken as hell, I could not get an email for password reset (which was the correct email). Tried via SMS, "Unknown error"... Tried again later, still errors. Tried again later, finally got an SMS, typed the code... Unknown error... Tried again in another browser, still errors....Tried to contact support, 3 guesses?? The support form gives an UNKNOWN ERROR. Multiple browsers, no adblock, no privacy blockers, just plain Firefox & Chrome... Tried another contact form.. NOPE. Tried again a few days later on another form (totally unrelated form fields), FINALLY submitted. And I immidiately got a stupid email where I can reset my password.. Replied to the email...After a while they finally gave me a temporary password. Finally I can delete my account.... Think again! The password reset form gives an unknown error.SERIOUSLY? I am trying for weeks now to DELETE my account... This site is so badly made, even the interns at Twitch have to be shocked on how bad the situation is there... This cannot be an accident anymore.I just want to see my family again... It's been weeks!HELP, contacted support again and... They sent me a stupid email with the link to the DELETE ACCOUNT PAGE... Which, 3 guesses? DOES NOT WORK, AGAIN!Currently still waiting on a response to finally delete my account from this *** company... Seriously get your shit together... I'm trying...Is this some malicious compliance?? Please for the love of god do not even try to delete your data, or even use the site. It is an absolute shitshow there...
Rem
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I am trying to delete my account..... It's been weeks...
I am trying to delete my account.....Seriously NOTHING works correctly on this site. I am currently in the process of deleting my account, the first issue was LOGGING IN and resetting my password.. The sites is broken as hell, I could not get an email for password reset (which was the correct email). Tried via SMS, "Unknown error"... Tried again later, still errors. Tried again later, finally got an SMS, typed the code... Unknown error... Tried again in another browser, still errors....Tried to contact support, 3 guesses?? The support form gives an UNKNOWN ERROR. Multiple browsers, no adblock, no privacy blockers, just plain Firefox & Chrome... Tried another contact form.. NOPE. Tried again a few days later on another form (totally unrelated form fields), FINALLY submitted. And I immidiately got a stupid email where I can reset my password.. Replied to the email...After a while they finally gave me a temporary password. Finally I can delete my account.... Think again! The password reset form gives an unknown error.SERIOUSLY? I am trying for weeks now to DELETE my account... This site is so badly made, even the interns at Twitch have to be shocked on how bad the situation is there... This cannot be an accident anymore.I just want to see my family again... It's been weeks!HELP, contacted support again and... They sent me a stupid email with the link to the DELETE ACCOUNT PAGE... Which, 3 guesses? DOES NOT WORK, AGAIN!Currently still waiting on a response to finally delete my account from this *** company... Seriously get your shit together... I'm trying...Is this some malicious compliance?? Please for the love of god do not even try to delete your data, or even use the site. It is an absolute shitshow there...
Rem
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Some funny content
The app works wonderful on phone. I watched this one streamer called Ducksauce, I believe it was. He was playing a funny scary game called bite night and had me crying laughing.
john
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Some funny content
The app works wonderful on phone. I watched this one streamer called Ducksauce, I believe it was. He was playing a funny scary game called bite night and had me crying laughing.
john
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According to TrustPlane, Twitch has a 1.2/5 rating based on 120 verified reviews as of February 2026. Source: trustplane.app/company/www-twitch-tv