The lies are outrageous and neverending
When ordering medicine for my cat’s asthma, it was immediately approved because I had an active prescription ready to go. After ordering, webpage said the order would be ready in 2-3 business days. After a week of the order sitting at approved, I reached out to support and was told it was day 1 of the 1-5 business days for shipping. So already there was a discrepancy. At 14 days after I placed my order with nothing being filled or shipped, I contacted them again. 2 hours later they cancelled my order and claimed someone from my vet’s office had called to cancel the prescription. This was a blatant lie, as the vet responsible for the prescription was not working that day and I went to the office in person to pick up more meds to fill in the gap caused by this company’s incompetence, and no one at the office has been made aware the order was cancelled. The following day my Vet’s office was finally able to get ahold of VetCove, who told them that I myself had called to cancel the order, claiming I told them my pet was dead and I already had a new pet named Gucci. My cat is alive and well, albeit a little worse for wear since she was without medication for a week and a half while I waited for this company to do their job. From the discrepancies at all stages of ordering, to the outright chronic lying, this company is absolutely not to be trusted and should not have business done with them.