Wailea Movers – A Heartbreaking Disappointment
After surviving the devastating West Maui Wildfires, our family was forced to relocate across the country. Wanting to support a struggling local community, we chose Wailea Movers, believing a local company would handle our move with care and integrity. Unfortunately, we couldn’t have been more wrong.From the start, Wailea Movers was unprofessional—showing up without enough boxes to pack our inventoried belongings and with staff openly requesting gratuities. Upon delivery, we found many of our remaining items damaged, and after cataloging $4,500 in missing and broken belongings, we were immediately directed to their insurance company. Once our payment cleared, the owners refused to communicate with us directly.After four exhausting months of jumping through endless hoops, we received an insulting settlement offer of just $69. When we pleaded with the owners to at least meet us halfway and help make our family whole, we were ignored. Instead, their insurance company informed us to stop contacting Wailea Movers, making it clear that their decision wouldn’t change.For a local business to treat a local family this way—especially in the wake of such a tragedy—is nothing short of appalling. Wailea Movers has demonstrated a complete lack of integrity, professionalism, and basic human decency. I would not recommend this company to anyone on Maui or beyond. They do not stand by their customers, their work, or their community.
Taryn Stark Wyant
Good service
Good service
Alamin
Extremely professional
Extremely professional! This would be the company I would recommend to anyone wishing to move to the mainland! Couldn’t be more satisfied! I had the pleasure of meeting the owner personally-very altruistic guy!
BABE RUTH
Reliable and Easy
Use these guys. They’re polite, they answer the phone and they do what they say.
Matthew Britt
Thank you very much for helping me move…
Thank you very much for helping me move to Maui from the mainland! A stressful headache turned into a seamless breeze with the help of Wailea Movers!
Nick Caruso
Highly recommended
Wailea Movers is the best! Trustworthy company, great people, great service. Highly recommend.
J W
Moved to mainland from Hawaii
Moved to the mainland from Hawaii, they stuck to their pricing, and communicated with me along the way. Everything they said they were gonna do they did. It’s a relief to have them handle and coordinate my move while I stand out of their way. The movers wrapped my items well and were friendly on both sides. The estimated timeframes were accurate. Happy customer and I would recommend. Mahalo Reid and Wailea Movers and Storage crew!
Edward Dowd
Very professional and experienced
Very professional and experienced. I would highly recommend this company for any moving project.
Donald Campbell
This company moved me flawlessly
This company moved me flawlessly, taking great care of the items that were important to my wife. Thank you great job done by the best movers on island
Mike Evanko
Thank goodness for this company
Thank goodness for this company! Moving is a nightmare, usually.We made a last minute choice to move off island, were stressed out. Friend recommended this company, thank goodness!Made my life so much easier.
Gregory Supham
I was absolutely satisfied with Wailea…
I was absolutely satisfied with Wailea Movers. They showed up on time, worked hard and kept a very friendly, clean and professional attitude the entire time. Moving is never easy but these guys made it very easy and stress free for me and my family. Mahalo to Wailea Movers!!!
Erik North
⭐⭐⭐⭐⭐⭐ - 6 Star Experience
Before my experience with Wailea Movers I would have said moving was my least favorite thing to do; I dreaded it! James and his crew were professional, knowledgeable, patient, thoughtful and really zoned in on the details. I love my new home but should I need ANY moving assistance in the future, I will not hesitate to hire them again. I would highly recommend this company to anyone considering a move. Thank you, thank you, THANK YOU!!!!!!!!!
Kim
Most professional mover’s I’ve ever experienced
Excellent customer service. Movers are well trained and protected my personal belongings as well as doors and floors of both my new place and the old one! Couldn’t have been happier with the experience! Why aren’t all movers this professional?
Maxwell Hardoby
Great experience
Great experience
Matt G
Wailea movers did a great job moving…
Wailea movers did a great job moving all my things and made the process stress free!
Audrey Fraychineaud
Highly recommend!
Highly recommend!
Lauren Burns
Wailea Movers were professional and…
Wailea Movers were professional and extremely efficient. They were on time, courteous and worked carefully with delicate items. I would definitely recommend them to others and plan on using them again for any future moves!
Nicolas Mantiera
Fantastic Moving Company
Wailea Movers & Storage moved my family and I to the mainland. Thank God we didn't go with anyone else! My friends who moved to the mainland using a different moving company weren't so lucky. Don't move to the mainland with anyone else but Wailea Movers.
Jessica
Efficient, knowledgeable, friendly and cared about me and my things.
They were willing to get the job done with utmost care for both what was being moved as well as the house itself. They made sure to cover or be careful about the stairways, banisters, walls, trim etc. Everything got moved safely exactly in the same condition it was picked up in. Efficient, knowledgeable, friendly and took the job seriously. Mahalo
Neil Irwin
Wailea movers are the best in Hawai’i
Wailea movers are the best in Hawai’i! I had them move some very large delicate mirrors for me. It was done with such care & precision, will definitely use them for any moving in the future. Check out their storage too!
Brandi Wilkins
