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wondervacationhomes.com is an online company. Based on 16 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed February 15, 2026.
service is terrible we arrived had no interet til late the next day pool and spa was way to hot couldnt get in said they would be out that morning now 400 and am told to fix it myself or wait until they can get some one out here they had attitudes when i complain i would never recommend this place ..so we have wasted 2 days off our vaction already
**Disappointing Experience – Incorrect Charges and Poor Customer Service**We are extremely disappointed with how our stay was handled.Shortly after check-in, we reported several issues in writing, including a **broken dining chair**. No photos were sent at that time. While seated for dinner, the chair leg gave way during normal use, causing a family member to fall and injure her arm. Despite this being a pre-existing issue that had already been reported, we were later **charged for the chair**, based on a photograph that was **not taken or sent by us**.Communication throughout was poor. We repeatedly requested clarification and management input but received delayed, incomplete responses — at one point only being sent a photo with no explanation.We also paid extra for **pool heating**, which only worked for **two days** of our stay. There was **no maintenance or emergency contact number** provided to report the issue, so it could not be resolved while we were there.After visiting Florida for over **20 years**, this is the first time we have experienced anything like this. Future customers should be aware that they may be charged for issues they did not cause and may struggle to get clear support when problems arise.
I haven’t even stayed at the property and already having so many issues with them. They have a price on Expedia and then charge your credit card another price. The manger Maria said she would cancel me with no cost whatsoever and she did but the following day, the billed me all over again. It truly is a scam
FRAUDSTER Unfairly deducted $68.10 from our deposit for a toilet which didn't work upon our arrival. I have evidence of this and have disputed with the host however they are not interested.The property was of poor standard and cleanliness and I wish I left after the first day instead of having this hassle.Avoid this company
Do not stay at a property managed by this company, Wonder Vacation Homes are a scam. They have kept the full $400 damage deposit claiming that we scratched the stove despite us only using the pots and pans provided in the property. Also claiming we stained two towels even though photos provided of the towels show no stains at all. Tried to raise this with management and despite chasing multiple times have still not been provided with invoices for the repair costs that they have stated they need to charge us in order to repair/replace the items (claiming the stove will cost $333 for a professional clean). Wish I had read the reviews about this company before bookings as if you look online you will see that unfortunately this isn’t an isolated incidence and the company is just truly dreadful.
I want to publicly announce this management company, as my experience has been profoundly negative and detrimental. I entrusted my property to their management, and all I received was abuse, noncompliance, and disrespectful treatment. The company charged disproportionate amounts for minimal repairs, fabricated unnecessary expenses to justify additional charges, and, most seriously, breached the contract and withheld money from the most recent reservations, directly affecting my income as a property owner.Not only did they demonstrate a complete lack of ethics and transparency, but they also displayed deceptive and manipulative behavior toward their customers. The level of rudeness and lack of professionalism with which they serve customers is unacceptable. This company fails to fulfill its duty of management; instead, it exploits the owners' trust to gain undue benefit. My recommendation is clear: do not trust them with your property or your money, because you will end up facing financial losses and a terrible experience.
Unfortunately, we had a terrible experience with this company. The washer/dryer did not work and after 4 days of trying to reach a manager they finally sent a repair man the 5th day into our vacation. The pool was dirty, trash was left in the unit, there were stains on the carpet, and worst of all, the unit reeked of smoke. I was so disappointed, they agreed to issue a $200 credit for all of the issues and it's been a month and we have not received anything other than our damage deposit back. Please do your research and read the plethora of reviews. I sent photos to Expedia who was very apologetic but the company Wonder Vacations was unfortunately very unprofessional, specifically the manager Bruno and his son Lucca- they used racial slurs and hung up on me.
DO NOT RENT FROM THIS FRAUDULANT COMPANY.Wander vacations homes in orlando Fl sucks they are the worst place to rent a home from.There was trash left by previous renter. The shower curtain was torn. The dryer does not work call the first day we were here to complain with no response. No one answers the phone no one calls back. After hours number, no one anwers no response. We arrived with the intension of washing clothes, so we packed lite. This is ridiculous This property sucks, no customer service Stay away. Rent some place else.
So it started off with there being a Mickey mouse and a little Nemo room but it turned out when we got to the unit it looked nothing like what the pictures were on booking.com first problem second problem they were stickers all over the house telling people what they should do well one of the stickers right above the thermostat says leave thermostat at 74° or else issues may arise with the air system that kind of made me wonder what issues so I said okay that's fine I walked around the house some of the rooms were 90 degrees some of them said no air flow or air conditioning at all they're a theater room that was supposed to be such a great game room theater room on the on the ad had no air it was pretty hot the kids try to go out there and play for a while but couldn't play too long cuz they were out there sweating so bad it was so funny so that's an issue where they wouldn't let you turn the air lower than 74 or 72°, which is a bunch of a bull when the heat index is 110 outside and you're looking at like temperatures in the house upward of 85 to 90°. That's ridiculous number two there were so much damage stuff in the house to refrigerator was absolutely wrecked two of the rooms that they said they had and Mickey mouse room and a little Nemo room wasn't that it was like it was something absolutely different it was Avatar and Star wars which I thought would be okay for the baby but my 3-year-old kid was scared of that Avatar so that didn't help none especially since she really wanted to have her Mickey mouse room this was a trip to Disney world so why that would have been a deal breaker if I would have known that they didn't have them Mickey mouse room another thing that they just you know slid on that's that's just feels so wrong that they would actually put the wrong rooms on their booking.com ad like why wouldn't you give accurate pictures on what the actual unit looks like when I asked Wonder vacation homes about that they said oh yeah we had a complication where we had to remodel some things what you would think they would show these things in their ads like it is upgrade right I mean like when a person think that that would be an upgrade if you remodeled I don't know I feel differently about it because they changed the whole like flow of the rooms I don't know I'm not real happy with them I will never use them again and to be honest if I was you I would not use that company either
Do not book with this company. They are scamps. They charged us for cleaning a grill we have never used. This while we already paid €189 for cleaning the house. We did not order a grill but this one was in the garden. They deducted $70 from our deposit. We also did not receive the code of entering the house until 6 hours before arriving while they said we should receive it 2 days in advance. This caused a lot of stress because we did not had internet during the day. Entering the house the back door was not locked and we were missing a remote control for the fan outside. Later we found this onder a chair near the pool. This is how they clean the house. Communication is not there strongest point. They did not believe us and for them we are the thieves and not the cleaning company. DO NOT BOOK WITH THEM. I must say that Expedia did a lot to communicate with them and they even gave us the refund back (€ 100 for all the inconvenience). So I give Expedia 5 stars. They did a great job.
Property was advertised as hazing a jacuzzi but there wasnt one. Wifi never worked for 3 weeks meaning tvs also did not work as they were internet tvs, the tvs said to contact the internet provider. despite multiple emails whilst sitting outside grocery stores to get wifi they never fixed it. Properties are supposed to be professionally cleaned but on the fist night found the bed full of hairs, also on the pillows and towels meaning we had to wash them all. Black mould and hairs in the shower. Food crumbs all over the couch. Back patio full of weeds. Really bad water stains on the downstairs ceiling, a full third was brown. Kick board under the kitchen units hanging off. Broken chair stuffed into the utility room. First night found plates and dishes badly soiled with food so had to wash them. Ironing board will only stand up because it is sellotaped together. Aircon only allowed to cool to a min of 72 or heat to a max of 74!! no matter how hot or cold you are.
This was absolutely the worst experience I've ever experienced on a vacation, number one, none of the amenities that they have listed is available, number two as soon as we got into the room, the air hockey table that they have in there pictures don't work and when we called to complain they said the ordered one (which came on the day of checkout), the resort they have listed here is total garbage, the resort card they have doesn't even work they took the card from us and never brought it back, (ENDLESS Cockroaches), we booked a family trip with kids and mainly booked it for the amenities, but this place cost us our whole vacation to Florida and left a real bad taste, we used to come every year but because of this now, that's it , this was total garbage, when I asked the guy at the resort when the bar will be open, his answer to me was "next year", like come on what more can go wrong, plus we paid for everything and had access to nothing, (BEWARE) when we asked for compensation they gave us a free heated pool, like come on man , we paid $1500+ for the room and on the last day they couldn't even give us a later checkout, they charged us for the full day. Good luck robbing someone else you thieves!!!
Worst experience ever! We had to book on arrival day as the hotel we originally booked had no rooms for us. Once booked through booking.com the rest of the booking procedure of Wonder Vacation Homes was a time consuming nightmare! I had to return a signed contract, pictures of myself, ID, credit card and called 3 times to make sure that we get an access code, all from my cell phone. It took me almost 3 hours to finish the process. Then we clicked „navigate through Apple maps“ and we were navigated to the middle of nowhere without a property in sight. Then we navigated through google maps and we arrived at a gate after another 20 minutes. The QR code they provided did not work and security denied access. I even spoke to the supervisor of the guard. We tried to reach the „emergency number“ and left messages. After an hour in front of the gate we gave up and decided to eat at a fast food restaurant although we had bought a lot of groceries. Before that we contacted booking.com to find a solution. At about 9:30 pm I received a message about a cancellation. I replied to it why my booking was cancelled. They replied that booking.com cancelled and I should sort it out. I realized that booking.com now cancelled as the property couldn’t be reached. The property manager tried to blame us in a very rude way and he wanted us to return to the gate. As it was already 9:45 pm and we were travelling with a 13 year old we booked another hotel. The property manager didn’t care and said he is still expecting us. Lots of messages went back and forth. I always asked them to call me, but he said message only as the office is closed, but expected us to call him once we get to the gate. I said that I would need to forward this to my lawyer and he replied that he would be happy to host my lawyer. Only after I said that my lawyer assumed that they double booked the property and want to charge me for the 2 nights and I explained that I would press charges for fraud if they charge me they eased down the tone. I had to throw away 75 dollars worth of groceries, we checked into our final accommodation at 10:30 and I have not heard back from Wonder Vacation Homes ever since.
Wonder Vacation Homes is a scam! We paid almost $900 for our reservation and before we even arrived we found out they lied on what was advertised. We were under the impression that we paid for a 4 bedroom villa with a private pool. Come to find out they weren’t going to tell us at all until arrival and after we had checked in and paid the other $400 safety deposit that the pool and other lane ties would have not been free. They were then going to charge an extra $100 more PER DAY for a pool that was listed as being apart of my booking. A scam don’t come here unless you want to be lied to and waste thousands of dollars on a crappy place. Better off getting a hotel. Atleast you know for a fact they have a pool.
Avoid at all costs.Villa in good location, but upon arrival, the villa So under equipped 3 teaspoons, broken pots pans. Broken kettle, broken Blinds, filthy dirty Brown dirt on bathroom walls I’ll leave it up to your imagination to work out what it is. Broken dishwasher. management company, never Address any of the issues. Travelled with a nine Week old baby Couldn’t put her down anywhere as a place was so dirty. We used three bedrooms and two bathrooms and the management company charged us for four stained bath mats when we only used two bathrooms and one Missing remote control and ripped pillowcase from the bedroom. We didn’t Use and also one missing Tea towel and missing hand towel. Asked management company to send photos of damaged stained towels and bath mats, no reply.. Have attached pictures of the villa you can make your own informed choice. I’ve been coming to Florida four times a year for the last 30 years and never dealt with such a poor management. Will be taking the matter further
I paid a deposit for a vacation rental in central Florida but to complete the booking the company wanted photos of the front and back of my Credit Card. I don't think this is right and my Credit Card Company advised me not to do this. Wonder Vacation Homes would not accept my booking (made through Hotels.com) unless I complied. I was not prepared to do this and so cancelled the booking so consequently they lost a $3400 booking.They already requested and received photos of my passport. I travel around the world a lot and have never come across this before and will not be booking and accommodation through this company.
According to TrustPlane, wondervacationhomes.com has a 1.0/5 rating based on 16 verified reviews as of April 2026. Source: trustplane.app/company/www-wondervacationhomes-com
