Do you agree with Zin Home's TrustScore? Voice your opinion today and hear what 20 customers have already said.
Zin Home is an online company. Based on 19 reviews on TrustPlane, it has an average rating of 3.5 out of 5 stars. Last reviewed March 6, 2026.
How many years searching for a hand carved wooden bed frame? …finding, ordering; delivered and built in my bedroom. seriously, Love and care plus great customer service made this a 5 star experience
I recently ordered a bedroom set from Zin Home and i am pretty happy with my purchase. The quality exceeded my expectations, the materials are sturdy, the finish is beautiful, and everything looks exactly as pictured.The entire process was smooth from start to finish. The website was easy to navigate, product descriptions were clear, and customer service was responsive and helpful whenever I had questions. They kept me updated throughout the shipping process, and delivery was on time and well organized.
Big thanks to the Zin Home crew for their quick fix! I ordered a coffee table, and the shipping company messed it up. I called them, and they sent a new one right away. That coffee table is now one of the nicest things in the office!
Absolutely love this sofa. This is my third purchase from this store, and they never disappoint. The quality is exceptional—timeless design, beautifully made, and incredibly comfortable. I get compliments all the time, and people constantly ask me where it’s from. The white-glove delivery was seamless, and the team was friendly, professional, and genuinely helpful from start to finish. It’s rare to find this level of quality and service anymore. I’ll continue buying from them without hesitation.
I ordered a dining table with Zin Home, that ended up being on back-order. However, since it was such a beautiful piece, we decided to wait. The customer service representative kept us updated on its status and even provided us with free white glove delivery for the inconvenience. The delivery was smooth and we love our table!
Great prices, beautiful furniture, and a team that genuinely cares about their customers Zin Home has definitely earned my trust. Highly recommended for anyone looking for luxury pieces without the luxury price tag. We ordered some bedroom furniture 1 of the items got damaged in transit. Zin Home took care of it promptly and sent a replacement.
I was looking for a Pottery Barn cabinet and after a quick google search, I discovered that Zin Home sells the same item for almost 30% less. I decided to order from them and it just arrived. The prices are exceptional, and the customer service is top-notch.
Ordered patio furniture for my high rise Miami condo balcony but I was lazy to measure the balcony. Sofa I bought was too big for the space. Contacted Zin Home for a replacement and Adam was very attentive and helpful. I got the right size today and I could not be happier. Highly recommend Zin Home
Ordered a table for $2200 with white glove delivery. Delivery was December 22 2025..delivery team tried to put table together but stated it was the maker and hooe were not aligned. I ask him to take it he stated he would put in report but due to it being structural sound, they would notify company to replace and they would pick up on replacement date. Zin homes response was that they would give me $299 but manufacturer stated that table is fine. Legs are leaning forward and top is off alot.
I thought I ordered a counter height stool and got a bar height. I requested to exchange. This was their response:the customer becomes responsible for cost of shipping both ways, and this total amount gets deducted from the overall refund. It cost us $212.08 to ship it, and to ship it back to our warehouse, is about $220 This means that at least $432.08 would be deducted from your refund. There is also a restocking fee of $78.12, which we would also need to deduct from the refund. This brings total deducted from refund to be $510.20, making the refund only $259.34.
The quality of the furniture is genuinely impressive for the price. The sofa is incredibly comfortable and feels really sturdy, and the coffee table is a beautiful solid piece. It's clear they use good materials.
Purchased a sectional sofa. Couldn't have been happier with the price and the service I've received.
I recently purchased a leather sectional (the Lexi Sonoma) from Zin Home and I had a great experience with them! I was a bit apprehensive buying a large furniture piece online due to the "sight unseen" in-person factor but the photos on their website were just as accurate as the sectional when it arrived to me! I was also a bit apprehensive due to the fact that I hadn't heard of Zin Home prior to my purchase. The sofa was on back order for months due to shipping/manufacturing constraints as of lately, but Zin Home's staff made sure I was kept in the loop on any delays and pending arrival to me. Their communications to me were very prompt and always courteous. The delivery to my home (final mile and White Glove) was also super great; no issues whatsoever with their service, as they took the large boxes with them upon leaving! I would sincerely recommend Zin Home to anyone interested in a large furniture piece! They have such a beautiful selection of furniture of all types. Support your small businesses!
GREAT CUSTOMER SERVICE!!!In a day and age where you can rarely get a human to respond by phone or email, I was very pleased with Zin Home's customer service.Erin, the supervisor, went out of her way to look for a product that I was very much interested in, however, it has been discontinued. She did an internet search for me and also gave me info that I could use to do my own internet search. (Makes me think of the movie "Miracle on 34th Street" where the Macy's Santa tells customers which other stores carry the gifts on their children's Christmas list!) Thank you Erin for restoring my faith in GREAT Customer Service! I'm very appreciative of your time and efforts!!!
The glowing reviews here re zinhome.com HAVE to be paid for because there’s just no way. They lied about the time in which I would receive my order, charged me immediately, and now are ghosting me. When I initiated a chargeback because they refuse to refund my payment, zinhome.com responded with a fraudulent tracking number that had nothing to do, whatsoever, with delivery to my home.Buyer beware zinhome.com
I don't ever really write reviews but I think people deserve to know about this company. I purchased 1 piece of furniture in October (it's now January the following year) and it was just delivered. I've had ongoing issues with lack of timely communication (it was easy to place the order but after that, you get an automated message telling you to email instead of call.)The piece finally arrived but it was damaged (one of the blemishes is a nice 31 inch deep scratch on the top.) I'm now having to schedule my own repairs which they claim they'll reimburse so basically I'll have to wait another month for the 3rd party company to arrive. The "white glove service" was a single man who showed up and said it was his first time.I had to help him move the piece myself and I'm pretty sure the new deep scratch on our newly finished flooring is thanks to him when I was in another room. He also failed to install the anti-tip safety feature as well.I emailed all the information the day of and had to wait 2 days for a response from their claims team, who didn't even address the lack of installation. I'm currently on hold (lucked out this time and an actual person answered) but surprise! No luck getting through this route either. The employee who answered hasn't said a word. We've been on the phone almost an hour an I can hear them breathing, rustling things around, etc but no words. Clearly tying up their own line so they don't receive another call. I'm curious to see if they'll terminate the call when their shift is over? Don't bother with this company. You can find the exact same items from other vendors and get a completely different experience instead of this ongoing headache. Defintely regret giving them my business
Ordered a desk from them and it looked nothing like the pictures once it arrived. Then, I was told that they had a "no hassle" return policy and no restocking fees, but that I had to pay $160 for their shipping and fund my own return shipping. Terrible customer service with the phone number going directly to someone's cell phone?!?! Bad experience.
Purchased a bed set form them and it took months to get here. They said the bed frame was on back order but it was the first to arrive and they lost our nightstands only to not send out new ones for another month or so. All due to them not answering their phone, responding to messages and emails. Their customer service is terrible and now we have an outstanding freight bill that they agreed to pay but still have not done so. Do not buy from them. If you’re do, pray to god you don’t have to contact them for help.
Wont accept order cancelations or returns. I tried to cancel an order PRIOR to delivery but the company never responded. They didn't answer any of my emails but a couple weeks later finally someone answered the phone and said they had staff out sick but would contact me soon with return information. I never heard from them until 4 weeks later when an agent emailed me to say that I contacted them too late (?) for their return policy.
According to TrustPlane, Zin Home has a 3.5/5 rating based on 19 verified reviews as of April 2026. Source: trustplane.app/company/www-zinhome-com
