Do you agree with Alaska Airlines's TrustScore? Voice your opinion today and hear what 250 customers have already said.
Alaska Airlines is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.5 out of 5 stars. Last reviewed March 1, 2026.
I chose the "Saver" option. During checkout it asked me to upgrade for $57 to choose my seat. I chose an aisle seat, it showed 31C in my confirmation. When checking in my seat was changed to a center seat 28E. A middle seat.I could have got that crappy seat without upgrading. When I complained they said even if you upgrade no seats are guaranteed. So what’s the point? 🤡
My wife and I flew from Oklahoma City to Kauai. The return flight was delayed due to a mechanical issue. While the delay was frustrating, I certainly don't want any airline to take off in a plane that's not perfect. Without getting into exact nu.bers, Alaska gave us certificates towards future flights and refunded a portion of our initial reservation cost due to having to fly a different class on our return flight. Bottom line, there was a delay but Alaska treated us VERY fairly and that's all we could ask.
DO NOT FLY WITH ALASKA AIRLINES! I was planning on traveling to Mexico for my cousins wedding. Unfortunately, they had to cancel it about 5 days before the wedding date. I called to see about getting some kind of refund or credit, but they said that they “can’t give me anything” because of the type of ticket I purchased. I even asked if the reason for my cancellation would make a difference or not and they said no! An airline that happily takes/keeps your money from you when you have a perfectly valid reason for cancelling is not an airline, it is a SCAM! That is NOT how you conduct business (not an ethical business at least).
I travel with Alaska because of location and I am the highest loyalty tier they have of over 150,000 actual miles a year and have been a member since 1986.Overall, I do love the airlines, but they have lost their loyalty to their loyal customers. They have made it hard to reach and maintain tiers, but the worst part is that even with their highest tier, the benefits are poor compared to the past. Particularly that they sell their first class seats until time of flight and have no regard for their most loyal customers. In the past, they would upgrade you days before the flight, but now it is just about the money.
I've been flying with this airline since the twenty-tens and have yet to experience in dissatisfaction with their customer service quality.Their ground staff (check-in and gate agents) have always been very pleasant to deal with, as have their flight crews. I've had the experience of receiving excellent service in both first class and economy(cattle-car). I can't for the life of me understand why certain people nitpick every aspect of life to pieces.
I travel a lot through different airlines but this one for sure I won’t forget and I will never again fly with Alaska Airlines. While entering the airplane they stopped us and told me I cannot have handbag, backpack along with carryon. It was a small backpack and my handbag where I had my medicine. The staff made me to consolidate the bags from which my high blood pressure went up and brought so much stress that I never experienced. Such a rude and unbearable stuff. I was flying from Ny to LA
If I could give it less than 1, I would.The app has always been unstable, losing important, relevant information loaded by the customer.We went to Hawaii some legs of the flight were operated by Hawaiian (10 times worse than Alaska). We could not get our electronic boarding passes since the apps did not talk to each other. This resulted in unnecessary anxiety since we couldn’t see the flights, seats, changes ahead of time. Hawaiian said “you cannot check in until you purchase flight”. WHATTTT? Nobody could help because there is ni Hawaiian in GTF, SLC or SF.Alaska gate agents in SF were rude! Customer care in Sea-Tac as well. I wrote a complaint 5 days ago. Has not received any answer yet.(For the sake of comparison, when I wrote a complaint to Delta, I received an answer within an hour plus 3,000 miles for the inconvenience).Their link /customercare leads nowhere.The only positive thing is flight WiFi, though the movie/series selection sucks.
Useless online support, calling lucky if they answer in less than an hour. Try to reserve using two credits, only used one, cancelled the reservation now I have to wait for my credit back, even if I cancelled the same day.Support online, people with zero ability to help, wasted time, How are you going to grow with lousy support. A credit should be given right away if cancelled, shame on you Alaska Air
I am writing to express my dissatisfaction with a recent travel experience on Alaska Airlines and to request appropriate compensation. My name is [Your Full Name], and I was booked on flight AA122 from Seattle to DC. Due to maintenance issues with the aircraft, the flight was delayed significantly, resulting in an overnight stay at a hotel near the airport.While I fully understand and appreciate the priority placed on safety, which necessitated the maintenance checks, the disruption was nonetheless caused by factors within the airline's control. Your team was helpful in rebooking me on the next available flight, for which I am grateful. However, no vouchers or reimbursements were provided for the hotel accommodation, meals, or incidental expenses incurred during the unexpected layover. Based on my understanding of standard airline policies, such as those outlined in the Department of Transportation guidelines for involuntary delays due to mechanical issues, passengers are typically entitled to compensation in these situations to mitigate the inconvenience.This experience has left me frustrated, as it not only disrupted my travel plans but also resulted in additional out-of-pocket costs. I have been a loyal Alaska Airlines customer for 4 years, and I believe this warrants a review for fair resolution. I kindly request a refund or voucher equivalent to the expenses I incurred, approximately $582 for hotel and meals.
Your website is just awful. It fills up a third of the screen. There is no way to add a traveling companion. You need to step it up. Gardner Williams
Hawaiian Alaskan Air service now appears to be outsourced to the Philippines, and the agents have very limited ability to actually solve problems. I have 50,000 miles in my Hawaiian account that I could not access, and after speaking with agents KC, Max, and Garrick, none of them were able to help me book a simple flight. More than 2.5 hours later, I finally reached a manager, Leighton, who was able to book the flight, transfer the miles, and then send me on to Alaska Air customer service—with an expected additional hold time of three hours, due to the current integration between the two airlines. After more than 30 years as a loyal customer, this experience has convinced me that my time with Hawaiian is ending. Southwest, which currently leads major rankings for customer service and overall quality, will be my go‑to airline from now on. There is no point in doing business with a company whose systems and front‑line support make it so clear that they simply do not care about the customer’s time.
Our suitcase was severely damaged, so we started a claim for replacement. The details and support documentation was extensive even though we started the claim at their counter in the airport. Very time consuming.Alaska Airlines uses Traveler'sChoice for luggage replacement. It has been impossible to complete the replacement claim due to several errors in their online system -- including an error which prevents me from contacting Customer Care.The entire process has taken so much time, I'm sure Alaska Airlines saves money by people just giving up. Any business who treats their customers with this kind of poor support (including the quality of 3rd parties) is not one I will support in the future.
Our 9:44 PM flight from LAX to Medford, Oregon was diverted to Portland (PDX). The pilot stated the reason was fog and low visibility, even though the city lights were clearly visible.At 2:00 AM, the airline refused to provide hotel accommodations or alternative transportation. All car rental counters were closed, and we were advised to sleep in airport chairs — with my 13-year-old child.The next available flight was not until 10:00 PM the following day. There was no refund, no assistance, and no meaningful response.Being stranded at 2:00 AM, over 5.5 hours from our original destination, with a minor, is completely unacceptable.I will never place my trust in this airline again. Never.
"Estimated wait time: more than 2 hours." That is what the bot said at the start of this call I am currently on w/ Atmos Rewards. I am now on hour 2 and counting. I am attempting to speak to someone who can see if my round-trip reward tickets still exist, as I am not finding evidence of them on the Atmos site. yikes...
Website pages 'not found' when trying to manage booking/cancel flight after they added an overnight stopover to a direct 3 hour flight... Currently 55 minutes into holding for customer service from Europe. It's 2025! There is no customer service email or whatsapp contact, and the AI assistant on the website isn't working either. A mess. Thank god i have the option of cancelling because they obviously can't be trusted to provide a professional service. Well, that's if I ever get to speak to anyone.
edging close to “platinum” tier. Oy, Hawaiian and Alaska work in tandem to deny/shelve onto the other, their responsibilities and promises via paid membership rewards program. A week or so back now, i purchased a one way ticket that equates to 4000+ miles over three flights. Hawaiian always makes you purchase what Alaska promotes and gives for free at the time of booking. As Alaska failed to reserve promised seating. This trip in question was canceled within an hour of original purchase, and rebooked at a cheaper fare. However, at that time. Hawaiian CSR suggested additional seat costs would roll into new flight from the canceled flight. This was untrue. Second CSR from Hawaiian did confirm that first CSR was incorrect. Though the second CSR also gave out incorrect information. CSR suggested that I would get a refund just as I got a refund on Alaska purchase, and that I should wait for the process to take hold. Well, it did not. 3rd attempt of resolution with CSR straight up told me that they were going to keep the money taken but could file for refund. Again, I have flown quite a bit these last few months, since summer. Always the same lackluster production for the hype of how committed these and or this company promotes and promises. Seats are too small for anybody over 5 foot and 120 pounds to seat safely and in a healthy manner for long flight durations over 2 hours with then forcing consumers wallets open for seats that then the funds are withheld as nonrefundable on the power of the person that is handling the request aka truest form of discrimination against some to favor the few policy and history. I have close to 20 years of utilizing Hawaiian airlines as i have been a resident of hawaii county since 2006. With also utilizing Alaska Air to navigate trips from KOA to MSY/STL/ and points in CA since about 2016. Given the element of prestige which is merely promoted in words and not actions. If you are looking for a company that abuses power in the name of greed. This airline is for you. Flyers beware Alaska no care that Hawaiian is fleecing your wallet. AND always check those digi receipts post flights. Alaska will over bill you then tell you they can not give you a refund on those inflight erroneous charges!
Why is your baggage check so late? My flight is at 5pm and your baggage check doesn’t open until 3pm at IAD. We had a line and no place to get water food or sit down for those who have a disability.
Alaska Airlines ATMOS: A Cybersecurity Disaster and Customer Service CollapseAlaska Airlines’ ATMOS Rewards program was hacked following their July 2025 cybersecurity breach that exposed customer logins and passwords. They failed to notify customers or take basic preventative steps—resulting in my account being taken over. The hacker redeemed all my miles for a round-trip ticket from LAX to China.Within five minutes of receiving the redemption email, I reset my password—but then my email was hit with a massive subscription bombing attack. When I called ATMOS customer service, the hold time was 1 hour 15 minutes—only for the agent to say, “oh lord, I don’t have time for this,” and hang up. I called again, waited another 1 hour 28 minutes, and was disconnected again.No email support. No chat support. No accountability.An airline that leaks your credentials, offers zero protection, and treats customers with open contempt doesn’t deserve to be in business. Absolutely appalling.
Scam flights. They advertise direct flights but then change to 1 stop flights but do not let you cancel flight. I went from a direct flight of 1hr20mins to a 6hr flight. No refund!!
I paid extra for an exit row seat and then minutes before boarding they changed it to a normal seat, refused to refund my payment, and in the chat support they just said: "Sorry there's nothing we can do" and ended the chat. Alaska used to be my go-to for flights, but something has happened over the last year or so (the merger maybe?) and it's super disappointing. So sad to see what's happened to them!
According to TrustPlane, Alaska Airlines has a 1.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/alaskaair-com
