Egregious poor Integrity of Sydney online Auctions
9 points 17 hours agoFormal Consumer Review – Used Vehicle PurchaseI place this comment on the public record as a matter of consumer awareness following my personal experience with this licensed motor dealer.Within less than five kilometres of taking delivery of the vehicle, serious mechanical defects became apparent, including issues relating to the timing chain and rear fuel pump. These matters were notified to the dealership immediately and are supported by contemporaneous call records.Despite the immediacy of the defects, the dealership declined to engage in a constructive remediation process. I was directed to remove the vehicle from the premises while attempting, in good faith, to discuss rectification. In my opinion, the response was capricious and inconsistent with accepted standards of fair dealing.Prior to sale, representations were made that oil leaks, a main seal leak between the engine and gearbox, and cosmetic defects would be addressed. Those assurances were not honoured post-sale. The sudden withdrawal of cooperation, in my view, constituted a breach of good faith.The explanation given—that repairs could not be undertaken due to the minimal distance driven after purchase—appeared implausible to me and inconsistent with ordinary mechanical reasoning. The warranty offered provided no practical assistance once defects were reported.The overall after-sales conduct I experienced was, in my opinion, egregious and inconsistent with the principles of the Australian Consumer Law and the NSW Department of Fair Trading’s codes of practice for licensed motor dealers, which require honest representation, fair dealing, and good-faith engagement where defects arise.This review reflects my honest experience and opinion, recorded accurately and without malice, for the benefit of prospective purchasers.I strongly recommend independent mechanical inspection prior to purchase and caution against reliance of the principal to disclose. W
Suren Nsidoo
PLC AUCTION
good very good
Mert Havare
I registered to buy a cI regret I should have run awayar about 15 days…
I registered to buy a car about 15 days ago and to be able to bid I charged 2000 dollars.not having found a car corresponding to my search, I wanted to recover my deposit of 2000 dollars and in order to be able to recover them, I was asked to close my account.done for 1 week and no refund.I have 2000 dollars sleeping at plc auction, I sent emails, I went to the contact form on their site, I sent messages on messenger, I sent messages to the dedicated person on whatsapp, I tried to communicate via Facebook posts and no responses.I hope I didn't get cheated.
Yohann LORENZO
Excited till I saw they use Copart
I haven't used them yet but was really excited until I read some of the 1 star reviews. It would appear the they use copart for a lot of the auctions. If I wanted to use copart I would just use copart. They are notoriously known as the worst online car auction company. Every review of Copart is negative. They are the bait and switch champions. They might have never once given an accurate car description and the fact that autoauctionmall would use them already makes me think I should probably go to a different auction site. Someone somewhere has to be honest and stand by the service that they provide. If the description is a lie than autoauctionmall should be fighting for you to get your money back from the original seller. As of right now it appears as long as they get their money they are done being involved. What a tragedy the world has become.
Double J
This company has given me the…
This company has given me the opportunity to be employed for myself and absolutely thankful for them.
Levester Johnson Jr.
Charlie reads my emails and can't reply…
Charlie reads my emails and can't reply to my simple questions
Brian Smith
Bought the car
Bought the car here. Good experience and excellent work done.Work with Ana and Jani. Saved over $2000.00 through the auction. My first time buying through the Auction and had a great experience
Evelynne
Disappointed, a bit sketch.
Purchased a vehicle via "Buy Now" late one night and put down the security deposit. They called the next morning and I missed the call, but returned the call within 10 minutes, with no answer. Called customer support to see what the call was about and they say that I could not use Buy Now because they needed my permission to buy the vehicle and since I didn't answer the call they couldn't buy it because now the auction is less than an hour away. Mind you this is 10 minutes after the missed call. Is confirming via Buy Now and putting down a $600 deposit not enough confirmation? After this they inform me that they will use my buy now price as a bid in the auction, but need me to stay on the line, I agree and hold. They hang up and I receive no more contact. Confused, I call back an hour and a half later. They tell me the auction still has not started but they will have someone calle when the live auction begins in 45 minutes. Strange that the auction still hadn't started and my buy now was still invalid... I decide that something is not right and decide to retract my option to bid. They agree, but tell me I will have to send an email to customer support to get a refund on security deposit. Mind you I am speaking with the main customer support number. They tell me the only way to get a refund is to email. I have them transfer me to Peter, but no answer.**EDIT** Peter did get back to me and issue a refund. I am not happy with the way this ordeal occurred, but they did provide a refund.
Jacob Greer
They should never have sold me a $1,000 car for $6,000
I am writing this because if my experience can help just one person, I will be happy. I bought a BMW X5 2009 which was advertised as moving. I was happy that I own it but did not know that my night mare had just begun. After I paid for it, it took me over a month to get the title. Since I did not have a car then, I was using a rental. Once I went to pick it up, I discovered it did not have a water pump. For sure the car was moving but how far are you going to go without a water pump. I bout it $6,000 but it was not worth $2,000. The person who evaluated it knew it but decided to go ahead and do that. Since then I have spent about $6,000 more try to fix it but still it has not passed the state inspection. It also was involved in an accident but this was not disclosed. I had to replace the emergency brake system, all four tires and brakes, front wind shield, all four stratus, the sliding moon roof is broken, that I wont touch, a new battery and so many small things here and there. The windshield washer is leaking so have to change that whole system. I took it to BMW and they told me to trash it, but I have put too much money in it so am stuck. This company is a horrible company. They knew what they were doing selling a piece of crap as a car and I am sure there not ashamed or have no hearts otherwise they would not be doing such business. Right now the starter is dead. It's leaking oil, dont know from where.
Oldies Uganda
BEWARE you will LOSE YOUR MONEY...
just wanted to share my awful experience with Auto Auction Mall... All the details I am going to share are supported with all the proper documentation if anyone would like to see them, I can share them.I purchase a Toyota Tacoma. first that was a lemon, they seller had fake an accident in the back of the car but the real hit was front. auto auction mall can not be blame for it since it is an as is purchase. but after the car was delivered, the odometer had 0000 written on it and 7777 on top of these numbers. when I went to the secretary of state (SOS), they told me that was ground for fraud. I have asked AutoAuctionMall to provide the supporting documentation and they sent me the wrong paperwork. after a second trip to the SOS They told me that I should go after AutoAuctionMall legally for fraud. I tried to contact them to see if they could work on this, all I got was "we have sent the paper to COPART". this has been going on since July 20th... they are not willing to do anything and they are just incapable of supporting their customers. I STILL HAVE NO CAR and I have sent the paperwork to my lawyer and he will take care of business (but when??). just don't want anybody else to be abused. DO NOT DO BUSINESS WITH THEM... if there is any issues, you are out of your money..6 months of nothing but aggravations and disappointments... BEWARE you have been warned..
ben chem
Beware!!! You won't be able to register your car!!!!!!
I Bought a car on August 21st through AutoAuctionMall and their manager Peter Anderson wont transfer it to me, I still don't have documentation over a month later. I have had to hire a lawyer to get my car!!! Do not use this site!!!Update. Their response tells you all you need to know about them. Please note, they did offer to send me my documentation ... if I removed the bad review. THAT IS EXTORTION!!!!Update 2: At this point you have shown how honest you are. Too bad I remember my conversations with you. Readers can make their own mind up about you.
Philip Hampson
good app i am buying car on 30 000$ and…
good app i am buying car on 30 000$ and i am very funny
Morty
very attentive
I was initially upset with these guys about how an auction went but Peter was very attentive and wanted to do everything to keep my business.
Kevin Jackson
Don't do it unless you can inspect vehicle before purchase...
Auto Auction MallThe good: Great process, helpful staff, answered questions, and set up delivery / transportation.The bad: Truck I purchased was listed as "Runs and Drives." I was told by aam that this was the highest rating the auction sites give vehicles. In my case, the highest rating they give meant: no brakes (all pads and rotors trashed, with two calipers completely destroyed - in pieces - no way it happened sitting there, it had to have happened before they "evaluated."); transmission problems (wouldn't shift into 2/3 b/c actuator had fallen out due to a broken c ring - not too hard to fix); and an oil pressure issue leading to timing chain problem and a valve timing issue that causes it to jerk / buck / shake at speed - Ford's recommendation (and another mechanic I took it to) is complete engine replacement.My two cents: DO NOT buy if you aren't close enough to inspect the vehicle yourself. In my case, "Runs and Drives" meant NO brakes (zero pads, rotors toasted, and even inability to keep fluid in it even, b/c two different calipers were in pieces), transmission problems, and needs new engine.After all the repairs to be able to drive it, I'm going to be way over what I would have paid at a big name dealer, but without any recourse...
Brad
They 100% provide the service they say they will.
Buyers need to know Auto Auction Mall is providing service. They are not providing guarantee. If you are able to do smart research and are willing to take a risk you can get a great car at a great price. If you can’t do smart research you need to pay extra at a dealership. Peter and his awesome crew allow you to take any risk you as an adult want to. It isn’t on them if you make a bad choice. I knew the title was going to take time to arrive. The only room for improvement I can’t see would be them providing estimated time frame. Any negative reviews I have read are from people that weren't able to do smart research and understand risk.2011 Nissan Juke. Great condition
Stephen W.
unfortunate to do business with Auto Action Mall
I will never ever make any deal with auto auction mall !!!They make me lose a lot of money!!! They are trickster. I asked Peter to show me the invoice from copart but he refuse. it mean he got the car cheaper. I do NOT recommend anyone to buy car from them. NEVER, NEVER AGAIN !!!
TAREK
Beware of the hidden fees( schedule A&B)
Auto auction mall wasn't honest about the auction fees please review (schedule A and B at Copart site) because they charge you for B eventhough you send them a wire transfer. Schedule B fee is for credit card payment and the auction fee for that one is high, schedule A is for wire transfer which is cheaper but they refuse to use that fee, instead they use schedule B fee. So I don't hink it's right when there is hidden fees like this. New buyers please trust me and dont buy from them and go somewhere else.
Ali .Mzouali
Tried getting into multiple auctions…
Tried getting into multiple auctions and they never got called out like they said they would to be apart of the auction. Lost the cars I was interested in. Huge hassle to get your money back from your deposit for buying power
Andrew Bingham
Excellent Customer service
Excellent Customer service. They are always there when you need them, they helped me to arrange shipping, they give you all information that you need before you proceed. Will definitely buy many more cars. Thanks
Smith Brown
I’ve been buying cars from this online…
I’ve been buying cars from this online auction for a year now. Can’t fault these guys. Really nice staff and brilliant service.
jack
