Had a hard time reaching out to CS RE
Had a hard time reaching out to CS RE: modification or cancellation about our reservation.
Zy Ramirez
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Auto Europe Canada
4.250 reviews
Last reviewed: Jan 26, 2026Do you agree with Auto Europe Canada's TrustScore? Voice your opinion today and hear what 2,103 customers have already said.
www.autoeurope.caMember since Mar 2026
Auto Europe Canada is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed January 26, 2026.
Customer Reviews
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50 reviews
Paid Voucher was not accepted.
Voucher provided by auto europe failed to be accepted by Avis rental company. Could not contact company at time of pickup, voucher didn't work and had to pay for my car again. Now I need refund from them, but it is very difficult to reach the company. So results are unknown. Worst case will start dispute and request charge back from Visa if no response from them. Before never had any problem with them. Hope they will resolve the problem and issue refund.
Valentin Kamenskiy
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Great service!
Great service!
Pavel
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Horrific rental
Worse experience in a car rental we’ve ever encountered The customer service team did not care to help us with our issues.To sum it up we paid for a car rental and got an entirely different lower grade vehicle than the “similar” they promised since the one we wanted wasn’t available, not only did we NOT get our car as described in the contract we were charged extra! And not for damages fuel or anything wrong just because we asked for a similar vehicle yea that’s right and we still didn’t get anything even close wow! stay away from this place they will not support you at all the customer service team does not care about customers clearly! (Janae) who took a month to get back to us did nothing they didn’t even try to accommodate or compensate us for the inconvenience,Never going back here.
Betty Niko
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great price and easy to use
great price and easy to use
Edgar+Zacaula Guerrero
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Website easy
Website easyPrice reasonable
Howard Saginur
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So far it seems everything has gone…
So far it seems everything has gone well. I called the help line to explain something and they answered quickly and gave me the information i was asking about.
Ellen Fung
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Good old faithful
Website becoming a little less easy to navigate, but Auto Europe is generally very reliable - been using them for 30-40 years
David Morgan
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Didn’t realize limited km.
Didn’t realize limited km.
brent
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Site was easy to manage.
Site was easy to manage and book my rental car in France. I hope the pick up and drop off go as well.
Pamela Hall
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It went as it should-- easy and without…
It went as it should-- easy and without complication. And the insurance option is well explained, and includes liability.
Barry B
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user friendly
user friendly
Dave Mainwood
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There's too many options
There's too many options, some of which seem to be duplicated and could be eliminated to make the process clearer and faster.
David ASpall
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Agent is knowledgeable of my questions…
Agent is knowledgeable of my questions and concerns, is able to provide related information. Where information not showing on the website the agent is able to confirm for me.
Jin
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Be very careful - Zero Excess Coverage is Misleading
Be very careful when purchasing insurance coverage for your rental. The "Zero Excess" coverage package AutoEurope sells you for a significant increase in rental cost does NOT reduce your liability for damage or theft to $0.00. It covers you only up to $700 CAD per incident and $2800 CAD per rental. This means you are responsible for any damage or theft of the vehicle in excess of that amount. You need to read the VERY fine print to find that out. I have rented from them many times in the past. Their coverage has changed. They should state those severe limits on protection very clearly. To call it "Zero Excess" is completely misleading. I once trusted this company and . I no longer trust them and will not rent from them again.
Scott Nicoll
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Signed up to rent a Audi Q3 in Germany…
Signed up to rent a Audi Q3 in Germany and was offered a VW Passat instead. The sales rep said that the VW was the only remaining car in my class that I wanted to rent but he had all kinds of higher end cars for us to rent at a higher price. When we went to get the VW, there were 100s of other cars in the Audi class that could have been offered. In spite of me telling the sales rep that I have ample insurance coverage, they kept pushing the coverage and trying to scare that the costs would be high if something happened. In my opinion, just sneaky underhanded sales tactics to make you spend more. Stick with the bigger main Car Rental firms.
Martin
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Good summary of all the car rental
The site gave me all the price among all car rental and make it easy to pick what i need.
TP
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Topnotch online booking process
Topnotch online booking process. So simply and easy to navigate.
TomMesic
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Easy to book
Easy to book
Kuppuswami Ramaswami
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Easy comparison car rental europe…
many options organized in a succint manner
TarsemRavi
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Cite this page
According to TrustPlane, Auto Europe Canada has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/autoeurope-ca