Look elsewhere!
after using BambooHR for our HRIS at two different companies I've worked for, I would not recommend them. This hurts to say, because the first company I worked for that used Bamboo it seemed to work pretty well (other than the mobile app not working very well). Having used them at my current employer, I am very dissatisfied. The lack of communication, not being able to talk to a person and getting directed to the "help center" which does not give very accurate step-by-step directions is ridiculous. When asked why some information was not shared with me that was pertinent to resolving and issue the customer service representative wanted to place the blame on me (not professional). I have also asked for updates on issues that we are facing after putting in a support ticket and have not received any response at all. When trying to sell you on their platform and even when onboarding your company, they seem very nice, but once you've been "graduated" and on your own its a nightmare. Their payroll system is not intuitive and after switching to their services, I have regretted it. ADP here we come!
Sean Goss
I used BambooHR for human resources…and I regret it.
We used BambooHR for human resources and payroll for many years among our three different companies. Reaching Customer Service agents was an ongoing struggle. When you did finally reach a person, you could hear children and dogs in the backgrounds which was distracting and unprofessional. Their website is clunky and not easily navigated. My biggest complaint was their methods of communication from email addresses that were inconsistent leading to missing emails and notifications. I would NOT recommend using them and upon further investigation, neither would most. BambooHR did not even make the Forbes 2026 Top Ten HR Service companies.
Melanie Witham
A mess of an experience, avoid at all costs.
All emails to employees are sent from an external domain, app.bamboohr.com, so all employees get an alert that the email came from an external domain and makes them complacent. We had successful phishing attacks performed against our company using fake bamboohr emails due to this. Also product is very unintuitive, convoluted mess. Logins using adfs fail on first try always. extensions load in a small frame and some are unreadable.
Gene Rator
Unpleasant marketing practice
Cheap tactics getting Google to redirect searches for another company's name.
Dan
If I could give no stars I would
If I could give no stars I would. Bamboo hr is more of a joke than Gusto. They cant even keep track of properly scheduling an intro meeting.
Laurie Boubekir
I truly wanted to have a positive…
I truly wanted to have a positive experience with BambooHR, but unfortunately I did not. During the sales process, I was led to believe that certain features, training support, and onboarding guidance were included in my package. Once my account was activated, I realized the level of customer assistance that was advertised was not what I actually received.When I expressed concerns, I felt dismissed rather than supported. I made multiple attempts to resolve the issues professionally and to continue the partnership, but my concerns were minimized and never properly addressed.Instead of collaborative problem-solving or ownership of the misunderstanding, I was redirected to additional paid services. This was extremely frustrating after already investing both time and money.I hope the company takes feedback like this seriously, because small businesses rely on honesty and transparency when choosing HR tools. I expected a true partnership, but unfortunately that wasn’t my experience.
Gabrielle Fink
They keep raising prices with hidden…
They keep raising prices with hidden fees.
G. Weber
Great sales pitch, sadly disappointing from there on in
It started so well, their sales team were brilliant and couldn't do enough for you. Move over to the implementation team and the customer service fell off a cliff... No flexibility, the timeline offered started before they were available; most questions we had took several attempts to glean an answer. Come out of implementation and there is literally no-one to support us. The process to obtain answers to general queries is so elongated and complicated. It also wasn't highlighted at any stage that support post implementation is chargeable.The general operations of the system has worked well for us, as we learn more about it, we are getting better and using the facilities it offers. But most of the learning has been self taught.When we signed up, we were reliably informed that their annual leave element was being set up to automatically update Outlook by Q1 2025 - still waiting and now in Q4!
Catherine
Lack Integrity
Unfortunately, they lack integrity. The sales person sold us on their payroll service, that it could do all that our payroll process required. 1st step, load all info in the HRIS system, 2nd step set up payroll. They started charging for the HRIS system right away so we could load our 150 employees info. Over a hundred hours of prep work went into this. After multiple attempts to get the payroll to process for us, it came down to the fact that it couldn't, unless we added a manual process not previously needed. We didn't want to add any manual work. So we cancelled. They said, "we'll refund for the payroll part, but not the HRIS part." We wanted a full refund since the product was misrepresented. After multiple emails explaining that we would not have signed up for the HRIS if they hadn't misrepresented their product in the sales process. They said their final answer is that we used the HRIS to set up for payroll and so they would not refund those fees. It cost us thousands of dollars for the HRIS system and we only used it because they sold us a package deal, assuring us that their system could fully perform our payroll process. The sales person either lied, misrepresented the information, or was ignorant to their system's ability. We simply wanted our money back. They refuse to refund what we paid for the HRIS portion. Very disappointed that they lack integrity to own their mistake. They are putting revenue above doing the right thing and owning the fact that 100% of our costs were incurred because their sales person misrepresented the product. And, we have the misrepresentation all documented in emails. They still won't own it.
Sam Biggs
Bamboo HR covers everything we need and…
Bamboo HR covers everything we need and it provides a easy to use UI for the majority of our HR needs. I predominately found their onboarding of our employees to be very good and its also easy to generate reports and view insights. Pricing is a little more than what I would like for our size company but its a compromise I made for ease of use compared to other platforms we looked at.
Andrew Huntingdon
Shady sales tactics with their pricing
Have been trying to get pricing for their service, but their sales people have consistently been shifty in the process of trying to obtain their pricing. Why can't companies just list out their pricing with transparency and integrity?
Jason Hammers
Clumsy and unintuitive product
Clumsy and unintuitive product; and support is all self-led as so hard to reach anyone. Initial implementation was poor and unfortunatly i have used google and chat threads to answer questions as i will wait 24-48 hrs for a response. (UK - USA time difference)Support services need to be far more reactive, with staff taking more ownership of issues.
Hannah
Buggy and slow response in fixing it
There is a bug in their signing document feature and they haven't resolved this for more than a month. They said they will inform me as soon as they have an update but there is no update unless I reach out to them.
Adeline R.
BambooHR makes the work of an HR…
BambooHR makes the work of an HR Department of one so much easier and efficient! I love the new ATS features to help streamline the hiring process. My only wish at this point is for an upgraded training tab, we need to be able to assign trainings based on individuals.
Tracy Trahan
The Bamboo HR platform saves time and effort.
Bamboo HR is super easy to use, and navigating between different modules/employee records takes zero effort. The platform layout is logical and you can find employee details without a lot of senseless searching. Overall, the platform saves time and effort. That makes it worth a small fortune to me.
Tami
Intuitive and User-Friendly HRIS!
BambooHR is an overall great HRIS, especially if you want it to be admin and employee friendly. I have had a lot of great experiences with the BambooHR support team, always being extremely responsive. There are some limitations, but nothing dealbreaking, I would use BambooHR again and again!
Raveena Shukla
There are some limitations
There are some limitations. Overall, BambooHR is a great system, but there are some nuisances that are lacking such as not allowing HR admins to change the date to release a performance review or being able to send a document back and forth for signature to a person who has not started yet (sending BAA agreements). Another limitation is the pay and setting up who works how many hours on a given day since not every person works the same amount of hours (I.E. working 10 hours in 1 day) which always requires manual manipulation during holidays. It's a great system for regular day to day HR work, but not in a clinical field when clinicians work 10 hour days for 4 days or sometimes 6 hours 1 day and 12 hours another day
Priscilla Poon
Really good and helpful and also easy…
Really good and helpful and also easy to use and implement!
Alireza Zarifnia
Overall Bamboo has great features
Overall Bamboo has great features, but struggles to support the number of staff we have. Within the past 6m I have struggled with email labels, saving templates and using automatic features to help screen candidates.
Lindsay Brock
BEST HRIS I'VE EVER WORKED WITH
I have worked with several HRIS's and Bamboo HR is by far my favorite. Super user friendly, and it has EVERYTHING and then some options that you will ever need. Training courses on all of there functions, wonderful support staff. All Around GREAT HRIS!!!!
Jaime
