Avoid this company
Been with this company 6years never claimed until now back and forth with emails saying they want more prove of ownership sent order confirmation still not good enough avoid this company
Kathy abbott
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Bastion Insurance Services Ltd
1.04 reviews
Last reviewed: Jan 16, 2026Do you agree with Bastion Insurance Services Ltd's TrustScore? Voice your opinion today and hear what 4 customers have already said.
bastioninsurance.co.ukMember since Mar 2026
Bastion Insurance Services Ltd is an online company. Based on 4 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed January 16, 2026.
Customer Reviews
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4 reviews
Horrific!
Horrific!Been with them 1 year. (Mobile phone cover.) Never claimed before.Dropped my phone. 6 emails and 1 phone call later, they're still "querying" it.Never again!!!
Tracey Rafferty
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I had an absolutely horrendous…
I had an absolutely horrendous experience with Bastion insurance services , and I can't stress enough how much I regret ever dealing with them. They operate like thugs and criminals, scamming people in broad daylight. They’re all about taking your money for policies, but when it comes time to deliver, they dodge responsibility and make up excuses to avoid paying out claims.What’s worse is their hidden terms and conditions, which they conveniently don’t disclose until it’s too late. Everyone is going to find out the hard way when they try to get what they’re owed and realize how tightly the company has tied their hands to avoid accepting liability.Do yourself a favor and steer clear of this company. Don't waste your hard-earned money on a policy with them. Go to a reputable company that actually cares about its customers. Bastion insurance services is nothing but a scam, and I wouldn't wish this experience on anyone.
asim muhammad
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Never send my phone back
Sent my mobile phone to get fixed. After ages they sent it to my old address and now the only thing they say to me it they are checking, ridiculous company, please do not trust this people. I just want my phone back. Going to citizen advise this week.
Paulo Vitor Almeida Rabelo
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According to TrustPlane, Bastion Insurance Services Ltd has a 1.0/5 rating based on 4 verified reviews as of April 2026. Source: trustplane.app/company/bastioninsurance-co-uk