unable to reach customer service
unable to reach customer service, each email reply was a comment they are closing the case number.
adjust your CRM
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Breville
3.650 reviews
Last reviewed: Mar 1, 2026Do you agree with Breville's TrustScore? Voice your opinion today and hear what 9,778 customers have already said.
breville.comMember since Mar 2026
Breville is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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Best kitchen equipment available
Best kitchen equipment available
Peter Wetton
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Bambino Espresso Machine
I needed a small espresso machine (limited counter space) and this was rated highly so I bought one. Since day one it has not worked correctly. Background, I have been using these machines for decades and was at one stage a Barista in a cafe, so I know my way around a coffee machine. Since day one it was producing watery coffee with no Crema.I tried everything. I buy my coffee from 2 different rosters, directly. I only ever buy enough coffee to last me 2 weeks and it is never more than 30 days old. Most times it was roasted within a few day and I do my own grind.I weigh the coffee going in and going out on a coffee scale. I use a Spring Loaded Calibrated Tamper, a Coffee Distributor Leveler and a WDT tool. I know how to adjust the 1 cup /2 cup buttons as well as how to manually pull a shot of coffee from the machine.As per your "experts" advice I shouldn't have to use the dual wall basket to get a half decent cup of coffee. I should be able to use the single wall for the type of coffee I buy. And although the dual wall is slightly better, the coffee in the basket is still saturated with water. And the puck does not come out anywhere near solid. It's mush! I have put about $40 worth of coffee through this machine, using every different scenario, ie. different coffee, different grind, different portafilters etc just trying to get it right and so far have not had a good cup of coffee from it. After MANY emails with Breville stating the obvious, have you tried this, have you tried that, the last email stated : "We value your feedback and recognize your frustration. Regarding a refund, we are unable to assist since the unit was not bought from us. As for a replacement, we cannot provide that at this moment." SO, coffee machine is going in the bin and I am off to buy a non Breville machine. I advice anyone reading this to do the same. You can get a faulty machine, not an issue, but it is when the company do not stand behind their product.
Joe
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Toaster not received since 45 days
I have ordered a toaster on Jan 17, 2026 and after more than a month (today 27 of Feb), no reply and no toaster received!
Ana Maria Dinu Schlau
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solution to my problem successful!
The Breville rep, Molly, was patient, efficient, and very helpful! Problem solved, thanks to her. She even called me back when the power on my phone gave out, and then led me to solve the problem with my machine. Thanks, Molly!
Ann Burger
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I received a Bambino coffee machine for…
I received a Bambino coffee machine for my birthday. I had some difficulty putting the portafilter in place and phoned customer service. They were very helpful. My husband found some food grade silicone grease and used a smidgeon on the lip of the portafilter. I also had to slightly reduce the amount of coffee in the filter so that it was not as high in the portafilter. From that point it was easy to put in place, worked very well and I am having fun with it. A great product with wonderful customer support. READ the manual and watch the youtube videos.
MARY JANE WALZAK
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Poor Customer Service
We initially contacted Breville in December 2025 due to issues with the steam wand continually plugging on our Barista Touch Espresso Machine. Everything else worked just fine. We performed all of the procedures they suggested we do to correct the problem. We did that and it still did not help. They said to send the unit in to their service department to diagnose what the repairs were needed. In February they contacted us and indicated there was a seal that needed to be replaced. When we got the machine back on February 20, 2026 we discovered it was completely unusable. Steam wand did not work at all, water was leaking and running from the group head, water was leaking under the machine and when trying to brew the GFI outlet circuit breakers would trip off. We have contacted Breville support 3 times by phone and several times by email and we are not getting any resolution. Customer Service has been terrible. We now have a machine that is not very old that is unusable. Very Disappointed. They need to have a better system for customers to actually get in contact with them instead of always leaving a phone number to be called back when a representative is available. Sometimes it is several days or not at all to get a call back.
Sue and Bob Moe
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may take two calls
I made a first called and was not to satisfied with the answer I got. Thought about it and made a second call and actually did a video call with the person and finally had a solution with my breville that I had just purchase a month ago. The heating element was not heating up properly. my problem was resolved
customer
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They keep running me through the same…
They keep running me through the same thing over and over, its been ongoing for over 6 months and my espresso maching still doesn't work. They don't call back when they say they will, and have not listened to what my problem acutally is. It has been a terrible customer service experience.
Allison Reifsteck
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Quick and easy with no cost for me
Quick and easy with no cost for me
Adrian Rosu
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Competent and professional
Service personnel knew the product and were helpful and insightful
Craig Marshall
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The team member we engaged with was…
The team member we engaged with was very helpful and understood what our problem was and quickly ordered replacement parts. The unfortunate part is the new part is starting to loosen and will not say tightly in place . What is frustrating about this is this is a high end coffee maker and the quality falls short of expectations.
Valued Customer
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Agent was very helpful in making sure…
Agent was very helpful in making sure my order was complete! Thankyou very much!
Lorna Pederson
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Amazing customer service
I had the pleasure of calling the customer service line as my espresso machine was no longer achieving needed pressure. Cecilia created a video call and walked me through a number of steps which allowed her to understand and resolve the issue I was having with my machine. Absolutely amazing service!
Steven Warshafsky
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Stubborn Customer Care and Technical support.
I previously reviewed a Breville Precision Thermal Brewer and gave it 5 stars for taste and quality of the brew. I am updating a new review after spending hours arguing over phone, chat and email with offshore call center personnel about the Thermal Carafe which dribbled out coffee, not poured. I did everything the agents said- to no avail. Finally, I just asked for a new lid, which they were out of, so finally they shipped a new Carafe, which works perfectly. So, bottom line is still a 5 star product but 3-4 star support for ALL the time spend fighting to get the issue fixed.
Philip Cannon
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No one offer help
No one offer help, issue still not resolved. Made phone call no one answer and follow up. Breville customer service is awful! And the machine is garbage.Since descaling my coffee machine, it has not functioned properly.I have been seeking support for nearly five months, yet no one has been able to provide clear guidance or an effective solution.Each time I contact support, I am required to repeat the same information and explain the situation all over again. It is extremely difficult to even reach someone. Meanwhile, the machine has remained unusable.It is deeply disappointing that a company of this scale operates with such an inefficient and unresponsive customer service system.
Li Li
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I am still working with the team to…
I am still working with the team to resolve my issue.
Irene
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Great customer service
Great customer service
Elaine Arnold Paige
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Worst service and product
Worst service and product. Grinder broke in 2 months. Customer support does not provide a new replacement unit and instead they will waste your time first and then after months of followup will give you someone’s used return unit.
Faraz
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Excellent Barista Touch DOES Impress so easy…
Excellent Barista Touch Impress so easy to use been having the best coffees for 3 months now.
DPOL
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Cite this page
According to TrustPlane, Breville has a 3.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/breville-com