Extremely Disappointing Care & Communication
I am a patient at Cleveland Clinic in West Palm Beach and have had a deeply frustrating experience that I feel compelled to share.I was placed on blood pressure medication in early February and was asked to monitor my BP closely. When my symptoms worsened after a dosage increase — extreme fatigue, low energy, and diarrhea — I reached out to my doctor's office on February 25th via both phone and MyChart. I received no response. I followed up again on the 26th. The nurse later claimed she had called me three times and left a voicemail, yet there is no record of any missed call or voicemail on my iPhone — despite customer service being able to reach me successfully on both of those same days when tested.With no guidance from my doctor and worsening symptoms, I had no choice but to reduce my dosage on my own on the 27th. No one should have to make that decision without medical guidance.I finally secured a telehealth appointment for March 6th. I completed the extensive pre-check-in process in full. At 8:55am — five minutes before my appointment — I called the office because I had not received a call-in link. I was then informed that the doctor had called in sick and my appointment had been cancelled. I received zero notification of this. To make matters worse, I was told my rescheduled appointment would be May 6th — two full months away.When I asked to speak with a manager to share my feedback, the customer service representative told me she didn't know who the manager was.This is not the standard of care patients deserve. I will be seeking a new provider.
Honest Feedback
I had a tumor removed on my brain and …
I had a tumor removed on my brain and went back to get 60 staples out.I was exausted and Peaches pulls up on a cart and drives me to the front door,she made me laugh so hard and made my day,Give that lady a big raise she is a Angel
Tammie Griffin
I was released from there care with a…
I was released from there care with a blood clot in my lung and infection in my lung and a blood clot in my leg.ms.Reem Imtiaz thought I needed no help people reached out to her never heard back from her. This Dr. Picks and chooses who she will help. She finally shows up I say something to her she tells me let me think what to give u . Next thing I know she's on an emergency call( her I can hardly believe it and I am discharged with some antibiotics. Who discharges some one that messed up oh and a new med a blood thinner. Where is follow up appointment with her which I never would have went any way wouldn't have went any way., not to her. The only thing good about Cleveland clinic was there nurses their aids and the wonderful woman who has worked her ass of cleaning for years. Girls and a man nurse he knows who he is and the girls all know who I'm talking about .I love them isn't it sad when they know more than the wreck of a doctor. This is so many times I've been treated this way. Run over by car. No more I'm switching my insurance again enough is enough. She is just one of the many washed up Drs. That have been there to long. Reem I wouldn't let my dog go to u. But I'm telling u now if something happens to me don't think Cleveland clinic will not have a major lawsuit over u Reem and ur pathetic attempt to be a Dr.
Robin Cipolla
Impossible to schedule an appointment
Impossible to schedule an appointment. Inept bureaucracy receives referrals and then fails to open folder where request is located. Necessary to learn the CCs computer filing system and explain where referrals are located. Calls to C. Ombudsman are not answered and the CC e mail for complainst is not operational. Probably overloaded. Here in Florida, better to go to the airport and fly to NY or Chicago for medical attention or wait to die. CC is a mess.
RBS
Fraud charges
Cleveland Clinic Florida is one big scam company. They incorrectly billed for my visit so I have to pay a co-payment. They're unwilling to help to correct THEIR mistake. They always make you jump through so many hoops so one would give up and pay whatever bogus charges they charged you. FRAUD company. STAY AWAY from Cleveland Clinic Florida.
Jacqueline Smith
Cleveland Clinic prepay scam/poor service
Have had appt. with nuerologist for awhile, they have asked for pre visit info which I submitted, Insurance info etc. Have been receiving EMails asking for prepayment, even though I have insurance coverage, they wanted from $40 to $715.65 prepayment -- depending which EMail you read.Appt is tomorrow, I did not prepay, they called and said Doc is not available, need to resched -- good thing I did not prepay, would never get my money back.This is a old Cleve Clinic trick, did it before. They send your money back and a year later send you a bill.I'll go someplace else, scam artists.
Ted Lewis
Robbed
Make sure your loved one doesn't have anything valuable on them when they're admitted/staying at the Cleveland Clinic. My uncle was admitted there for a stint, a pretty easy procedure. He left the Palm Beach Gardens Hospital/Cleveland Clinic with a new stint and with Covid. At 84, he dodged Covid for 5 years. Two days at Cleveland Clinic, he caught it.A day or two later, he was slumped on his stairs unable to breathe. He called 911 and was admitted to the hospital's ER.We was there for several days, being moved around from room to room and in and out of ICU. Somewhere along the way, his Rolex watch went missing. It was sentimental to him. We have photos of him wearing it at the hospital, his friends noted he was wearing it. Then it was gone. The hospital tried to suggest we took it. There have been news reports of this happening. Just be warned. They have no procedures for securing valuables upon intake. News reports from late 2024 and 2025 detail multiple incidents of theft at or involving Cleveland Clinic properties, including a valet who took a patient's car on a joyride and an employee who stole fentanyl. Other reports from previous years mention that patient valuables, such as wedding rings and cash, have gone missing.
Penne Soltysik
NEGLIGENCE
Merry Christmas to Dr. Tong at Cleveland Clinic. I'm still paralyzed after your negligence during my surgery (even though you said it would "pass in a few days"!).I've lived in a wheelchair for 4 years since your mistake!Don't take yourself or your family to Cleveland Clinic! You will be just a number in their conveyor belt....
jd
Not safe
A dangerous, abhorrent working environment for patients
Sara Baker
At the Euclid Avenue hospital in…
At the Euclid Avenue hospital in Cleveland, the staff informed me that the cash price for a calcium scan in October 2025 was $65, as opposed to the standard insurance processing fee. However, I was unexpectedly charged $95. Despite my inconvenience of traveling across the city to their Lutheran facility to obtain this test, the hospital should have honored the cash price. University Hospital provides this service at no cost. The finance department at Cleveland Clinic stated that staff quotes will not be honored. Despite numerous complaints and poor reviews, the Better Business Bureau still rates them an A+. The Cleveland Clinic Ombudsman Office has no authority to address the accounting department. While I am deeply disappointed with the CFO at Cleveland Clinic due to ethical and legal reasons, I am satisfied with the medical care provided by the doctors. I received my truth in billing approximately 1-2 hours after the procedure. The doctor received a 5-star rating, while the CFO and accounting department received a 1-star rating. This incident highlights the concerning trend of medical care facilities prioritizing cost-cutting measures over business ethics. These facilities may overcharge customers while simultaneously collecting insurance premiums.
Mary McBride
WILL NEVER AGAIN RETURN TO CEVELAND CLINIC
First time I go to Cleveland clinic, and it will be the last. They charge me as outpatient hospital visit instead of office visit that brings a hefty bill. My insurance called to see if they would change it and they refused. Not only did they charge over 1k just to speak to doctor, but they also tried pushing a sonogram to be done at clinic that also has a hefty fine. They didn't mention I could go to imaging center and only pay co-pay. On top of everything else, they received by results and have not bothered to call me to discuss the results. Horrible experience never again. You live and learn
Chinita Lopez
All they care about is money
Cleveland Clinic is all about the money. Patients come second, well...more like 3rd, 4th, or 5th. I was committed to riding the Velosano, no more. I will no longer be a part of this hospital that cares so little about patients. All about money.
Nancy Rahn
The neurosurgery team here is amazing
The neurosurgery team here is amazing. However one specific team member let me know as he was shaving my head before surgery, that id be unlikely to have children in the future/its something i should've considered before surgery
Anni N
Constant, intrusive advertising
I will never use this clinic due to its constant, intrusive advertising
TG
Cleveland Clinic charges patients for their Overhead
I have been a resident and patient of Cleveland Clinic for over 7 years and during those 7 years I have had 4 different PCP because all the doctors leave this organization. My last visit in 2025 to Dr Arif Ishmael should have been covered by my insurance as a "Specialist visit" but the clinic charge me as an outpatient service and charged a facility fee so my insurance didn't approve the visit. I have tried disputing the charge to no avail so I am left with no choice but to tell everyone of my misfortune and terrible experience. My credit is now in jeopardy because I refuse to pay their overhead. They charge their patients a facility fee for visiting any of their facilities. Be warned and go to HCA, Jupiter Medical, anywhere but Cleveland Clinic!
Ivette
Smoke and Mirrors
I came to Cleveland Clinic expecting world-class care but instead received dismissive and unprofessional treatment. My physician, Dr. Corey Cavanaugh, repeatedly minimized my symptoms and failed to take my condition seriously. I was left without any medication to protect my kidneys after he claimed he "didn't have time" to do an insurance appeal which would have required he simply attest that I could not tolerate blood pressure lowering medications. At the same time, Cleveland Clinic billed my insurance over $800 for a 20-minute visit on several occasions.Within just two weeks of his refusal, my urine albumin creatinine ratio tripled to well over 200, showing that my condition was getting worse. I told him about the increasing pain over my kidneys and worsening edema despite diuretics. Yet instead of addressing my concerns, Dr. Cavanaugh downplayed them and shifted blame to me when I pressed for medication. Upon discussing my concerns about his arrogant attitude with another physician, I was alerted to his BlueSky account. Not only had he completely misrepresented himself and his knowledge about my condition, I found that he had been mocking his patients online on social media. When I brought these concerns to the Cleveland Clinic's Ombudsman, they ignored my concerns and used it as an excuse to dismiss my complaint and avoid accountability.Unfortunately, I attempted to address my concerns directly with Cleveland Clinic, but when they refused to take me seriously, I was left with no other option but to write this review so patients are fully aware of what they are getting into when they book an appointment with Cleveland Clinic - a complete mockery of a medical institution. Making fun of patients on your social media account because they have Stage 3 Kidney Disease - and alleging they need a therapist because they’re genuinely concerned - is very disturbing. A lack of leadership who thinks this is okay tells you everything you need to know in advance.
L K
We were in town when I got glass in my…
We were in town when I got glass in my eye. It was such a horrible pain but they took me right in and helped remove the glass (and the pain). They treated me like a human. It was efficient and I’m grateful.
Roberta Hornwood
Cleveland Clinic Cardiology is the BEST.
I am under the care of Dr Helguera and PA Maria Petta. of electrocardiology clinic. First praise is to Odallys and Elizabeth and Janet the Pacemaker specialist. It took a few attempts to get the setting perfect. Now it is awesome. They make me feel at home but always professional. PA Petta is so nice and smart. I am in great hands with this caring team ....5 STARS
Charles Delaney
Went to Cleveland Clinic in urgent need and left urgently needing competent treatment
My experience at Cleveland Clinic Weston was deeply concerning. I presented with documented bilateral hydronephrosis with possible obstruction, a known 17mm kidney stone, and ongoing neurological issues including multiple prior cerebellar strokes and daily debilitating migraines. I sought medically necessary imaging, including an MRI with contrast and a MAG-3 scan, which had been recommended by other physicians. These were not ordered.During my visit with urologist Dr. Leonard Kaufman, he raised his voice toward me. I specifically asked the attending nurse to note this, and she did not disagree. I left the appointment without the diagnostic testing that had been discussed as necessary for my condition. I subsequently obtained the required testing from an outside urologist, who acted promptly to assess whether I was in a potentially life-threatening situation.In addition, I experienced a lack of follow-up and communication from other providers. One nurse practitioner advised she would prescribe a migraine medication that could significantly reduce my symptoms, but the prescription was never called in and no follow-up occurred despite multiple patient messages.I was also discharged without coordinated follow-up care, specialist referrals, or continuity of treatment. As a patient with complex medical needs, I found this lack of communication, coordination, and responsiveness unacceptable.
Kenneth Moss
Instead of testing
Instead of testing, dr Delacure said youve lived with it this long. Then referred me and dr micah timen who referred me, and of course my condition worsened. What i would have given for some testing and care! I hate your lazy pompous circle of referrals when you dont want to do any testing.
tammy young
