Coreelab

We’re sorry to read this comment and to learn that your experience did not meet your expectations. We would like to clarify that our customer service is regularly active and handles all requests submitted through our official channels. Unfortunately, without specific details such as an order number or a description of the issue, we’re unable to verify what is being referred to. We remain available to review the situation and invite you to contact us directly with the relevant information, so we can provide a proper and transparent response.

We’re sorry to hear that you are dissatisfied with your experience. We would like to clarify that return requests are handled in accordance with the return policy available on our website at the time of purchase. In cases where a return is approved, customers are informed of the applicable conditions, including responsibilities related to return shipping, before proceeding. Regarding the shipment you mention, once a return is sent internationally, delivery times and customs processing may vary and are outside of our direct control. Refunds can only be issued once the returned items have been received and processed at our facility, in line with our stated policy. We have not intentionally ignored any inquiries. If your message did not include sufficient information to locate the order, this may have caused delays in providing a response. We invite you to contact us again via our official support channel, including your order number and tracking details, so we can verify the status of your return and assist you accordingly.

We’re sorry to read about your dissatisfaction and appreciate the opportunity to clarify our position. As outlined in our policies, we always aim to support customers in using our products correctly and to explore possible solutions before proceeding with refunds, especially when the products are eligible for troubleshooting or guidance. Any alternative resolutions, including partial refunds, are offered on a case-by-case basis and are communicated clearly before being processed. Regarding multiple orders placed on the same day, each order is handled individually according to its status, communication history, and the conditions agreed upon at the time. Refunds are issued only once the applicable criteria are met and confirmed for each specific order. We do not intentionally ignore customer inquiries. However, delays or misunderstandings may occur when multiple messages are exchanged over a short period or when information required to proceed is incomplete or under review. With respect to the chargeback mentioned, disputes are handled through the relevant payment provider following their standard procedures, and any information shared is based on the records available at the time. We remain available to review the matter further via our official support channel if you wish to provide the relevant order numbers, so we can verify the details and clarify what was processed for each order.

We strongly disagree with the characterization presented in this review and would like to clarify several important points. Our company does not target vulnerable individuals, nor do we operate in a deceptive manner. Any subscription associated with our products is activated only following a clear and explicit agreement at the time of purchase, with the relevant terms provided to customers before completion of the order. Subscription management and cancellation requests are handled through our official support channels, and confirmations are issued once requests are properly received and processed. We do not intentionally ignore customer communications, and automated responses may be used initially to ensure requests are correctly categorized before further review. We are unable to verify the situation described without specific order details. We therefore invite the reviewer to contact us directly via our official support channel, providing the relevant customer and order information, so we can review the matter accurately and take appropriate action if required. Allegations of misconduct or fraud are taken seriously but must be based on verifiable facts. We remain committed to operating transparently and in accordance with applicable consumer protection regulations.

Thank you so much for sharing your experience. We’re truly pleased to hear that the ESPF Massager has had such a positive impact on your quality of life and daily confidence. Knowing that our product helps people feel more secure and empowered is exactly why we do what we do. We sincerely appreciate your recommendation and wish you continued comfort and wellbeing.

We strongly disagree with the claims made in this review and would like to clarify our position. Return requests are handled strictly in accordance with the return policy available on our website at the time of purchase. When a return is authorized, customers are informed of the applicable conditions, including return shipping responsibilities and the steps required for a refund to be processed. Refunds are issued only after returned items are received and successfully verified at our facility. While tracking information may show delivery, additional processing time is required before a refund can be completed. We do not withhold refunds arbitrarily, nor do we engage in deceptive practices. Allegations of fraud or misconduct are serious claims that must be supported by verifiable facts. We have not intentionally ignored any communication. If there has been a misunderstanding or missing information related to the return, we remain available to review the matter further through our official support channel, provided the relevant order and return details are supplied.

Thank you for sharing your experience with us. We’re pleased to hear that you’ve already noticed early changes and increased awareness after using the Coree consistently. Everyone’s experience can be different, and we appreciate your thoughtful approach and commitment to regular use. We wish you continued progress and thank you for taking the time to leave such balanced feedback.

We’re sorry to read that your experience did not meet your expectations. Our products are packaged to ensure safe delivery and include access to usage instructions as outlined on our website and in the materials provided after purchase. Packaging appearance is not indicative of product quality or effectiveness. Regarding our refund policy, we do offer a 90-day money-back guarantee in accordance with the terms and conditions clearly stated at the time of purchase. Refund requests are processed once the required steps are completed and the necessary information is received. We do not intentionally provide misleading information or ignore customer communications. If our support team indicated attempts to reach you, this would be based on the contact details available in the order records at that time. We remain available to review the matter further and invite you to contact us again through our official support channel, providing your order details so we can verify the situation and clarify what options are available.

We appreciate the opportunity to clarify this matter. Our 90-day money-back guarantee is offered in accordance with the terms and conditions available on our website at the time of purchase. As outlined in those terms, eligibility for a return and refund depends on the condition of the item and compliance with the return requirements. When a product has been used, alternative solutions may be proposed on a case-by-case basis as part of our customer support process, with the aim of offering a reasonable resolution where a standard return is not applicable. Such proposals are optional and do not affect a customer’s statutory rights. We do not misrepresent our policies, and all refund decisions are made based on the information available and the conditions agreed upon at checkout. Should the reviewer wish to have the case reviewed again, we remain available through our official support channel with the relevant order details.

Thank you for sharing your thoughts. We understand how it might seem like all devices of this kind are the same on the surface, but the ESPF Massager was developed specifically for pelvic floor therapy with custom-designed programs and intensity levels tailored for that purpose. In addition, our product is supported by medical professionals, offers personalized guidance, and includes a money-back guarantee to ensure user satisfaction. That said, we appreciate your feedback — it helps us continue to educate and improve. If you ever decide to explore the unique benefits our device offers, we're here to help.

Thank you for taking the time to share your experience! We’re so pleased to hear that the device has brought you noticeable relief and is helping you strengthen your pelvic floor. It’s especially encouraging to know that you found the treatment routine manageable and effective, even while traveling. Ease of use and consistent results are exactly what we strive for, and your feedback reassures us that we’re on the right track. We're grateful for your trust and happy to be part of your wellness journey! Warm regards, CoreeLab Customer Support Team

Thank you for your feedback. We're truly sorry to hear that the product didn’t meet your expectations and that your experience with our return process was frustrating. We strive for transparency in all aspects of our service, and we regret if any part of the return policy or subscription terms was unclear. Your concerns are important to us, and we are actively working to improve both our communication and our customer support experience. If you haven’t already, please reach out to our support team—we’d be happy to look into your case and see how we can assist you further. Thank you again for bringing this to our attention. Warm regards, CoreeLab Customer Support Team

Hi Alexandra, Thank you so much for sharing your experience! We completely understand your initial skepticism — it means a lot that you gave us a try, and we’re thrilled to hear that our product has made such a positive difference for you. Hearing that you were able to enjoy a day without the usual discomfort is exactly why we do what we do. We're truly honored to be a part of your wellness journey. If you need any assistance with your next purchase or have any questions, our team is always here to help. Wishing you continued relief and even better days ahead! Warm regards, CoreeLab Customer Support Team

Thank you so much for your kind and thoughtful review! We're really glad to hear that the product is helping your grandmother feel more at ease and supported. Pelvic floor health is so important—especially for the elderly—and it's wonderful that she now has a simple, effective solution that's easy to use. Your recommendation means a lot to us, and we're honored to be part of her journey to greater comfort and confidence. Please don’t hesitate to reach out if you or she ever need assistance! Warm regards, CoreeLab Customer Support Team

Hello Mindy, Thank you so much for sharing your story — it means a lot to us. We’re truly moved to hear how much of a difference our solution has made in your life. Regaining confidence and freedom after such a challenging experience is exactly why we do what we do. Knowing you feel like yourself again and can enjoy life without constant worry is the best feedback we could ask for. We’re here for you every step of the way — please don’t hesitate to reach out if you ever need anything. With gratitude, CoreeLab Customer Support Team

Hello Deborah, Thank you for your feedback and for giving our product a try with such commitment. We're glad to hear one unit is working well, but we're sorry to learn the second seems less effective. It's possible there may be a setting difference or a technical issue. Since you've followed the instructions carefully and are already on day 6, we’d love to support you directly to make sure everything is working as it should. Please contact our customer support team at support@coreelab.com — we’ll help you troubleshoot or arrange a replacement if needed. Your satisfaction is very important to us, and we want to make sure you get the best possible results. Warm regards, CoreeLab Customer Support Team

Thank you very much for sharing your very personal and meaningful experience. We are very happy to know that our product has really helped you regain control and serenity in your daily life. Reading that it has had such a positive impact on your life fills us with pride and motivates us to continue offering effective and affordable solutions. Should you need further advice or support, we are always at your disposal. Thank you again for your trust! Best regards, CoreeLab Customer Support Team

Thank you Lisa for sharing your experience so sincerely and touchingly. Reading that you were able to regain your freedom and say goodbye to pads after so long fills us with pride and satisfaction. We know how difficult it can be to live with such an impactful problem, and knowing that our product has really made a difference in your life is the greatest reward for us. Continue to devote yourself to your passions with serenity - we are happy to have accompanied you on this journey of rebirth! Best regards, CoreeLab Customer Support Team