Do you agree with Credo Beauty's TrustScore? Voice your opinion today and hear what 13 customers have already said.
Credo Beauty is an online company. Based on 13 reviews on TrustPlane, it has an average rating of 3.2 out of 5 stars. Last reviewed July 10, 2025.
I've bought from them for years. Sometimes things do come destroyed, especially powders. And there's virtually no customer service. But they do have good deals and brands. Now I ordered, and the shipping is soooo slow lately. Over 8 days to receive my things. I'm not even gonna get it in time for my trip.
My first purchase wirh Credo. I ordered 2 tubes of AKT deodorant and it is my one and only deodarant going forward!Same price as when I order directly feom AKT. Very fresh, US based, very secure and fast shipping! Cant wait to do business with them again soon!!
Horrible customer service, I have tried canceling my subscription via text with Credo, thought it was successful and received a confirmation it was cancelled however four days later received a notice it was shipping. Unable to reach via phone, chat is never available, emails are not responded to.
I love Credo because everything in the store can be trusted as clean. I havent shopped in store for a while because last time they were no longer offering the neighborhood discount so i just buy online. I have found so many good brands by having
I've been a loyal Credo customer since 2018, and it has completely transformed my relationship with makeup and self-care products. Shopping for beauty products can be overwhelming, but Credo makes it effortless by curating only clean, high-quality brands. Their growing list of toxic ingredients gives me complete confidence that anything I buy is safe and effective - no need to scrutinize labels or second-guess my choices.Beyond their incredible product selection, the in-store experience is exceptional. Whether I’m getting a full makeup look or just searching for one item, the team is amazing - always professional, knowledgeable, kind, and genuinely helpful. I frequent the Soho store in NYC, but also visit the Abbot Kinney (LA) and Hayes Valley (SF) locations when I travel, and the service is consistently top-tier across the board. Credo is a true leader in delivering a customer experience that is relevant, beautiful, and fun!Credo truly stands behind the products they sell. I once had a quality issue with a product that separated soon after the return window, and they honored the return without hesitation. While that level of customer care is rare, it is expected of a brand like Credo that stands for quality and is committed to selling only the best products.Shopping at Credo - whether in-store or online, is always a joy. I cannot recommend them enough!
I had a mishap with an online order where I mistakenly purchased two of the same item. While it’s not easy to reach a live person at the customer service number provided (took off one star for that), they advise contacting them via email, which I did. Credo quickly communicated with me via email to address and resolve my issue. It should be noted that I had a problem at my end with their emails ending up in spam, creating a misunderstanding on my part (I wonder if this possibly happened to others who have posted here?). But Marjorie in customer service realized this and reached out personally via phone, text, and email to cover bases and handle my concerns. I’m glad for the positive experience because I like and appreciate Credo with their commitment to clean beauty and am eager to continue shopping with them :).
Horrible customer service. The Chat platform was shut down for hours. No response to my emails to arealperson@credo beauty.com. My order was shipped to the wrong address even though I spent hours sending messages with the coreect address. Called the customer service 844 number as soon as it opened and only got a message saying that could not take the call - due to staffing issues!!! I am done with CREDO!!
I bought over $100 worth of beauty last month.It took forever to arrive (well past an expectable shipping SLA) and then an eye pallet came destroyed. Powder was everywhere. $40 + tax out the window. I called customer service and they don't answer - they direct you to the website and I went there and they forced me to email. I have emailed 3x and tried to chat beauty expert to help. ZERO HELP. So I am out $40. I can't stress enough how poor this customer service is. I recommend to shop for clean beauty ANYWHERE else but here.
Horrible customer service experience. Ordered $120 worth of products and realized immediately once placing the order that it was shipping to the wrong address. Tried to contact the company right away via email (they do not offer phone support) and was told there was nothing they could do once an order was placed - they could not cancel or change the address and we would have to wait for it to hopefully be returned to sender. $120 of product will be going to an address on a different island (I live in Hawaii) and I will have to buy another gift elsewhere.
I placed several items in my cart only to have over half of the items go out of stock before I was able to check out. So frustrating. I want to be a customer, please keep inventory. I contacted customer service to inquire about when things will be back in stock and the agent said they could assist me with placing an order with a store. We got disconnected so I got back on with another agent who said they could not help me with placing an order via a store (which was not my idea it was theirs) and directed me to an email address. Well what a hassle, I’ll just buy the same stuff at Sephora and be done with it.
I can’t write enough good things about this company. Their customer service is the best I’ve ever seen or experienced from ANY company. You can chat with a pro online that’ll help you choose your shade and pick the best product for you, and even lets you connect with them via video to match your skin more accurately! They’re all so friendly and patient and have been on point with their recommendations. You can trust that whatever brands and products they carry aren’t toxic, and their packaging is completely recyclable (I reuse their packing material for my own purposes!). Their return policy just makes me smile — they’ll refund you and tell you to keep the product and share it with a friend in order to reduce their footprint! I love this effort to be as sustainable as possible. And they update their products often and don’t delete any negative comments. I’ve never been unsatisfied in the 3 years that I have been a customer. I swear by this company. 1000000% recommend.
I love the concept of Credo. They vet all the ingredients for you so you don't have to spend hours going down the rabbit hole of what each ingredient does and its safety and toxicity (but if you are interested, you have the option of looking it up by hovering over each ingredient). Basically, EVERYTHING you buy on their website is "clean" so you can just shop and not worry about toxic chemicals, potential carcinogens, hormonal disruptors, etc.I also appreciate that they do not post fake reviews, remove negative reviews, or incentivize positive reviews. Products that I personally bought have reviews that were clearly posted by others who actually bought and used these products and generally jibe with my personal experiences.Finally, it is the rare e-commerce website where you can relax and enjoy the shopping because you are not constantly bombarded and intercepted to buy more, more, more. The products are well categorized, you don't get irrelevant products in your searches, and individual product pages are not cluttered with upsells or popups.
I’ve had such great experiences from credo. I ordered two foundations that didn’t workout and when I needed to return they gave me a refund promptly and even let me keep the products (which I disposed since I had no use for them and shouldn’t share in Covid times) but it was so quick and seamless! Will definitely come back!
According to TrustPlane, Credo Beauty has a 3.2/5 rating based on 13 verified reviews as of April 2026. Source: trustplane.app/company/credobeauty-com
